Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
Best Soundbar for HDMI Access
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best feature of this soundbar is the fact that it has two HDMI input ports. Most of todays soundbars only include one HdMI input for all your devices! But, who has just one device that they want connected to their soundbar system!?! I guess these companies expect you to use the HDMI ARC, which, in my opinion, is inferior tech! ARC is difficult to set up, errs half the time, and most of the time includes unacceptable lip-sync issues that are uncorrectable! This Sony soundbar takes care of those problems by including a second HDMI port and it does so at a highly reasonable price. I could not have been more satisfied with this purchase! Thank you Sony!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank, We are so glad to hear that you are happy with you purchase! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
- Pros mentioned:Sound quality
I always buy Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I expected with my limited space. With only 4 speakers including the SW I am pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great Amazing! We're delighted to hear that you are enjoying your new soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony! Erin
Could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Not the best but not the worst probaly should have gotten a better
No, I would not recommend this to a friendTitle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cuts out randomly for no reason, only way to get sound back is to turn the sound bar off for a few seconds and then back on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user184602 ,
We are sorry to hear that you are having a sound issue with your Sony soundbar. This is definitely not the customer experience we want you to have. Please try to disconnect the cables that are connected between the TV and the system, then connect them firmly again. Disconnect the AC power cords (mains leads) of the TV and the system from the AC outlets (mains), then connect them again. Make sure the unit is updated to improve its performance: https://www.sony.com/electronics/support/ht-g700/software/00278528. The updates also include key features, applications, and bug fixes. Feel free to test the soundbar again and verify if it resolves the issue.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made a big difference useing it with our new Sony TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cody, We are that you like your new Sony soundbar with your BRAVIA TV. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony! Vincent
Priced high for what it is.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a klipsch 400 and i went to buy a Klipsch 600 and they didnt have any in stock. So this sales tells me the sony is better. Its not, my smaller Klipsch is better sounding. Should have waited but unfortunately i burnt the box. Plus the price is too high for the sound quality. I will say the Bluetooth range is farther. Bur that’s it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality of the HTG700. We recommend utilizing the sound mode of this unit for sound quality. Please check this link for more details. (Refer to page 28):
https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thanks for choosing SONY. ~Earl
- Cons mentioned:Price
HTG700
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just packed up my second sound bar to take back to the store tomorrow. I will purchase something else. The sound can be max'd at 100% and even sitting 5 - 7" away from the sound bar you can still carry on a conversation on the phone. The sound of my TV is louder than this sound bar. I have spoken with Geek Squad regarding both sound bars and Sony also did trouble shooting. The Sony rep indicated this bar will not be very loud. since it only has 3 channels. Yet what was demoed in the store was much louder. Well, if I am standing in my kitchen I should not have any problem hearing the TV while preparing dinner. I paid $400 for this sound bar. Best Buy is now selling for $500. Definitely not worth the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Barbara15, we're sorry to hear that you have an issue with your SONY unit. We would like to turn your experience around. It is recommended to disable the NIGHT feature of this unit using the supplied remote as it outputs the sound at low volume with minimum loss of fidelity and clarity of dialog. We have our support team that always dedicated to their work to give the best customer service. We would like to check your file to better assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered your product on time and I like shopping with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyCummingsLyken, Great service! We hope that you're also enjoying your new HT-G700 3.1 Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony! Erin
Horrible garbage from Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely a terrible waste of money. I purchase this sound bar subwoofer and surround speakers from Best buy but did not buy their purchase protection so I ended up having to go through Sony for the warranty. Please do your research folks these systems cut out all the time. The subwoofer cuts out the surround comes out. A packaged it up and sent it out to New York where somebody wanted me to to get it prepared with a nice letter saying why it cuts out and when and they sent it back saying everything is fine and there's nothing wrong and that there was a tiny nick in the back corner bottom of the subwoofer so therefore all warranties are void. The cutting out of these speakers is a huge problem. So many people have had so many problems with these speakers and it seems a lot of the reviews are purged. Nobody was willing to do anything either Best buy or Sony. And now I'm stuck with over $1,000 a stereo equipment that is junk. Terrible service all around.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdamW, We regret to hear you are having an issue with your Sony soundbar. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, please make sure the cables are connected securely. You may unplug them and plug them back again. Make sure your unit runs the latest firmware by performing a software update: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/downloads. The updates include key features, applications, bug fixes, and feature improvements. You can also follow the guide here to further isolate the issue: https://www.sony.com/electronics/support/articles/00250249.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details so we can review your file:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Connection issues make it unusable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Constant connection issues due to weak transmitter, and flaw in software. Connection to sub and rear speakers cuts in and out constantly. I mean to say "constantly" as in multiple times every few seconds. So distracting as to be worse than nothing at all. Doesn't matter how close or far the sub is away. The problem is wifi band interference. Found a way to fix it temporarily, but the system will automatically revert back to channel with most interference after a day to a week. A software update could fix this. Sony knows all of this and they know how to fix it, but they've apparently abandoned this soundbar. Last update was in 2020. DO NOT BUY. Google search "htz9f cutting in and out". You'll find hundreds of horror stories just like mine, as well a Sony's complete lack of response.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Desperado2583,
We are really sorry you are encountering an audio issue with our HT-Z9F. This is usually not the case and the experience we wanted you to have on our premium soundbar.
There are some things we’d like for you to try and see if we can resolve your audio cut-off.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to your TV's manual, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf.
Please ensure that any Wi-Fi router or modem is placed away from your audio as they may cause interference with the operation of your soundbar and speakers.
You can also try this procedure if the drop-off is caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
When doing this RF Channel procedure, please ensure the connection process takes 1 minute to connect. If the connection process takes less than 15 seconds, repeat the operation a second time. Once that is done, you may also perform the Secure Link operation which is shown on page 33 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Big price, small sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an old, similar price range at the time, sound bar. Right away we noticed the lack of mid range sound and the voices were hard to hear. We turned the volume up only to find it doesn't even come close to filling our 12' by 12' livingroom. We will be sticking with the old soundbar for now. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jsank95, thank you for choosing and purchasing our HT-G700 Soundbar with Wireless Subwoofer. We are sorry to hear that the soundbar did not meet your expectations. We'd love to troubleshoot and make this a better experience for you.
For clear dialogues we recommend to try and set the voice function to on, this will make the dialogues easily heard by enhancing dialogue range.
For the volume level please make sure that the night mode is disabled. Night mode function outputs the sound at low volume with minimum loss of fidelity and clarity of dialogue. Also, please make sure the input source is selected correctly. You should try other input sources by pressing INPUT repeatedly. You may also check our related article to further troubleshoot the issue. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/articles/00137387
Should you need assistance, please feel free to contact us for help. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
After reading all these reviews
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would have been a good purchase. Muddy highs Hollow lows Very displeased with the quality of this soundbar, especially for the price. Comparable or better sounding ones out there in the two hundred range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wags, we're sorry to hear that our product failed to meet your expectations. We would like to turn your opinion around. We recommend adjusting the SOUND mode in this unit using the supplied remote to enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Does not pair well with other Sony Products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes on and off without warning. Frustrating!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that you are experiencing issues with your HTG700 turning on and off automatically. For this, please try and disable the auto standby feature of the HTG700. please go to the Menu of the HTG700 use the up and down arrow keys to navigate to System-System Settings > Auto Standby.
If you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl