Customer Ratings & Reviews

PlayStation did a good job with this it works perfect

Bought this before I had the chance to do more research. Even if you enjoy the remote play experience and can deal with the lag, the lack of bluetooth, mediocre battery, and worst of all the inability to connect with most public wifi due to not being able to accept Terms of Service (Portal doesn't have an internet browser) is a major letdown. Only buy this if you like the aesthetics and mostly want to remote play in your house.

I bought the portal on accident, when i realized i bought the portal i ask for a refund and the coustomer support agent told me my item has been refunded i even got my money back but it ended up getting delivered and i got charged for it. i decided to give it a shot and the first week it worked fine, i didnt expect nothing less or nothing more from this streaming device. but then the more i used it the more problems came with it. i wouldnt connect to my ps5 anymore and im always away from home so i cant just check on my playstaion, so it would end up not being used until im home but whats the point of playing while being at home i would rather play on the ps5. and this would happen very often its not just a one time problem. its honestly not worth it.

Terrible product very laggy and takes forever to connect

I'm having alot of framing issues. Its really unplayable for me and my son. My PS5 is hard wired and I use it right next to my router but still have Problems!

This thing is perfect for me…… when it works. I have great internet and this thing always lags. If you were to use Playstations recommended network speeds im sure ot would be unplayable. Anyone who says this is a good device is either payed by playstation or just easily pleased. Id recommend not getting this wate of money.

It’s ok if you game alot and have really good WiFi

I am torn giving it 1 star. I just feel it deserves that. I went wired connection ps5. I honestly think I had a good connection as well. It is just not good. I was very hopeful. Controls were great! Screen really pops on cut scenes. It works with disc in PS5. Its just the gameplay is where it suffers big in my opinion which is the main point. The motion blur gave me a headache. Lag in Mortal Kombat made it hard to tether moves. I do feel some games would be fine on here. I just don't want to limit what games I can play on this. I tried a handful of other games with same results. Will be returning, instead of jacking up the price and selling on the marketplace.

Its ok connecting to your PS5 while its in rest mode is terrible it wont work. Connecting via different wifi will also not work. When it finally does manage to connect image is running at old school 180p if your connection is good then you have better resolution if youre lucky enough. Games are ok theres a delay on the triggers and the analog sticks so far not really worth the money you get the same terrible experience with the backbone just for 100$ cheaper and better availability with the backbone so far xbox cloud gaming takes it all play station can’t compete when it comes to mobile gaming…… REMEMBER THIS IS ONLY A SCREEN MIRRORING DEVICE ITS NOT CLOUD GAMING SORRY

I hate this device this the worst $200 I ever spend this thing really worthless no matter how strong your WiFi connection it will lose connection frequently it’s barely playable it lags very bad I see why there so many peoples try to sell this price of junk on Facebook market we was had. By Sony you can’t do anything with this device can’t play games without being in the same room as the ps5 what’s the point can’t watch YouTube or nothing cans store games on it can’t connect third part headphones this a miss save your money please don’t buy

I travel a lot for work and use a personal hotspot for it. It lags a lot and the picture isn’t the best and disconnects from the PS5. It’s a great concept, I wish it could be better.

I got the PlayStation Portable (PSP) for my son, and it’s been a fantastic purchase. It’s compact, easy to carry around, and perfect for gaming on the go. The graphics are surprisingly good for a handheld system, and the gameplay is smooth. He’s been enjoying classic PlayStation titles, racing games, and even watching movies on it. The battery life is decent, and we love that it can also connect to Wi-Fi for certain games and updates. It’s also great that it supports memory cards so he can store his favorite games and progress without worry. As a parent, I appreciate the durable design and the wide range of age-appropriate games available. It’s been a great way for him to enjoy entertainment responsibly, and it’s something we even play together sometimes. Definitely recommend it for kids who love gaming, especially if you’re looking for a reliable, affordable portable system.

This product arrived with the seals torn and box clearly already opened. Best buy refused to give a discount on this open box item and instead advised me to return it. I have 10 more days to return it and there is no stock kn stores to exchange it with and best buy was not able to reserve me one to swap with the used one they sent me. Absolutely ridiculous. 5 stars as I recommend this product but I don't recommend buying anything from Best buy, get it anywhere else if you can.

Sadly it is extremely inconsistent , it’s comply updated, i have 1GB internet and is just choppey. Disconnects constantly and just does not work as I was hoping it would . 

I waited quite a while for this release and it was a birthday gift to myself, but sadly I was disappointed. I had to return mine after the 2nd use. It won't turn on and it would not charge. I tried reaching out to Sony but never got a hold of any—queued 160th person in line. Also, I don't like the fact that my PS needs to be on, just so I can play (via wifi). So yeah, as much as a big PS fan. I need to pass on this one. Nothing beats playing on a 77" OLED TV.

I am disappointed that you can't play 1 person shooting games or certain games for that matter. This remote player is a waste. PSP I'm waiting for now. I rather be able to travel with my system handheld then carrying the whole system plus the remote portal.

Unfortunately not worth the $216.49 system has horrible connection issues. Hopefully PlayStation releases an update to fix this issue till then id recommend waiting 2-3 months before purchasing item. Also can ONLY be played if you OWN a playstation 5 so id recommend just saving up & purchasing the PS5 instead.

Can’t be used unless your ps5 is on , can’t be used outside even if p5 is on. Can’t be used if on different WiFi from ps5. It’s literally just a controller with a screen.

The PlayStation Portal is a great device when it’s working as intended — the screen is bright, the controls are responsive, and when I’m close to my router, the performance is smooth and lag-free. However, it can be a bit finicky with interference, sometimes struggling to connect to my PS5 or wake it up right away. A quick restart usually fixes the issue, but it’s an occasional annoyance. Overall, I really like it, though for the price, Sony should include at least a year of their highest PlayStation Plus tier since that’s what unlocks the full streaming potential.

Horrible, who ships an electronic device in a bag?