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Customer reviews

Rating 4.5 out of 5 stars with 5810 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 5,810 reviews
  • Rated 5 out of 5 stars

    Best purchase yet.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System arrived in excellent conditions. It was a gift for my partner and they absolutely love it. There has not been any issues. The PS Portable connects to your playstation, so you must have a playstation 1st in order to use for best experience. It also connects via infernet so a good connection is mecessary for both the PS and the Portable to play with quality. There is a beta option within but you must have PS+ to use. For us this worked great. Im happy i was able to get it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable to PS5 and Pro

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device became more interesting to me once Sony opened up the cloud. It has great visuals, Sony Sound, and if you have a great internet connection will connect to your PS5 and the cloud. The software has been updated for ease of use but the lack of bluetooth hurts those who may have other devices they would like to connect to the device. Overall a great added peripheral for your PS5 or PRO experience to play anywhere at home or away if you can connect to a great wifi on the road.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the PlayStation Portal for a while now, and to be honest, my feelings about it have been a real roller coaster. When it was first announced, I, like a lot of people, just rolled my eyes. It seemed like a pointless gadget—just another way to do something the phone and a Backbone controller could already do. But I got one, and now? I’ve actually become pretty attached to the thing. What I love The design is really what makes it. It feels like a premium piece of kit right out of the box, and the ergonomics are perfect. As someone with larger hands, it’s a world away from the cramped feeling you get with a phone clipped to a smaller controller. You get the full-on DualSense experience—with haptic feedback and adaptive triggers—wrapped around a surprisingly crisp 8-inch LCD screen. Sure, it’s not a fancy OLED, but for a streaming device, it looks fantastic. The main reason I bought it was for gaming when my TV was tied up, and for that, it’s a dream. There’s no comparison to rigging up a phone. You just hit the button, and in seconds, you're back in your game, haptic feedback and all. It’s made a massive dent in my backlog because I can easily jump into a session while my wife is watching TV or when I’m chilling in bed. The connectivity at home has also been rock-solid for me. My PS5 is wired to my router, so my network is strong, and the Portal has run flawlessly, even far from the console. The experience is so smooth that it genuinely feels like playing on the console directly. The major headaches Here’s where things get complicated. First, the Bluetooth situation is infuriating. The fact that Sony forces you to buy their expensive PlayStation Link wireless headsets just to get wireless audio is pure anti-consumer nonsense. It’s a baffling design choice, and it's easily the Portal's biggest weakness. I just end up using wired earbuds with the 3.5mm jack, which is a bit of a letdown. And while it works great on my home Wi-Fi, the "on-the-go" experience is a crapshoot. I’ve had some success using it on strong public Wi-Fi, and it’s even worked decently on a 5G hotspot. But the performance is totally dependent on the network you're on, so you can't rely on it for any kind of consistent travel play. If you're on a crowded network, you'll see stutters, lag, and visual artifacts. This isn’t a Switch replacement by any stretch. Finally, the lack of media streaming apps is a head-scratcher. It's connected to my PS5, so why can't I watch Netflix or Disney+ on it? It's limited strictly to gaming. Final thoughts This is not a general-purpose handheld for everyone, and it was never meant to be. It's a very specific device for a very specific type of player. If you have a solid home network and often find yourself needing to play your PS5 away from the main TV, it’s a killer device. The convenience of a premium, plug-and-play Remote Play experience is seriously addictive. But if you expect an all-in-one portable gaming machine, the Portal will disappoint you. For $200, you're buying a luxury accessory for your PS5. If your lifestyle fits its specific—and somewhat narrow—use case, then you will absolutely love it. If not, you’re better off looking at other options or just sticking to Remote Play on your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing little device, does exactly as it says

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly can’t go wrong with the device, does exactly what it says it does flawlessly. What some people don’t understand is this isn’t a stand-alone device but much rather a remote play device. Long as you have the ps5 to pair then you’re good to go. It’s convenient when you just want to relax anywhere without being locked into one area or someone wants to use the TV. Overall, I’ve had no issues with the device and would recommend to someone that is looking for convenience with the ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal Beta

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a good solution if you want to play your PS5 games on the go. The downsides is you need a decent connection to have optimal resolution or you may lose signal. I have lost signal in my own home despite having excellent signal and connection to both devices (PS5 & PSPortal) These aren't exactly a downside, but are quite the requirements. If you have those requirements, this is a good handheld PS5 game player. The screen is bright enough, the UI is decent (now), and the controller almost feels like a real DualSense controller. Battery life is acceptable and even good if you don't play with maximum screen brightness, as well as high volume. Which leads me to say the Portal does not support Bluetooth/wireless buds (except Sony's own specific Link buds) because of latency issues. When I got this, there was no cloud streaming, and no 3D audio. Now you can cloud stream certain games you have purchased without needing your PS5 to be turned on. For a device that is asking for $200, many of the features it has now should have been included at launch. Two years later, I think it finally does what it should have done when it was first released. I think it's worth the price tag now if you want to game on the go and have a good internet source to connect the PSPortal as it's required to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Same gaming, but portable and accessible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it for the most part. It gives me the opportunity to play while my wife can watch TV. I like the portability and another option of gaming that it provides. Nice to travel and still be able to play your games without having to pack up the whole system. Only downside is the lag or connectivity due to various internet speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Handheld Streamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two portals and enjoy the versatility to share space with my wife and kids. As a gamer with arthritis thanks to previous heavy labor jobs, the light weight of this device makes it very comfortable to use for long periods compaired to heavier standalone devices like a switch or steam deck. I give for 4 stars for ease of use because some users may need basic network setup skills to get eveything out of the portal. The speed of the network helps, but doesnt matter much. Users in a close community like an apartment or a condo might experience interference with other neighbors wifi, ruining the experience. A solution for this is to use an app like "wifi analyzer" to see if your wifi channel is shared with others and switching the router to an open channel. If the router automatically picks the channel a monthly reboot can help it select an open channel ensuring the best experience for the Portal and other devices on the network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, at first, I didn’t have much use for the device because, let’s face it, if you are at the same place as your physical console you’ll just rather play on a bigger screen. However, I had to travel for work and, as you all can agree, it was impractical to travel light with good old ps5 in a carry on. That’s when I tapped into the full potential of the PS Portal. Imagine going through Elden ring withdrawal light years away from your console and then being able to access it (as long as you leave it in rest mode) from afar and, as long as the wifi is good, play seamlessly on your PS Portal. It became the metaphorical last coke on the planet and I enjoyed it as if I was playing on the actual big screen at home (yes, at nearly 60 fps). Give it a shot. I highly recommend it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the owner of the original white one, even though I had problems with the first generation before the Magnificent updates, it's gone through I really love the device after selling the black one. I owned what made me purchase it again the fact that they released a new update that now allows you to play all your PlayStation 5 pro Although you do need a proper connection to make the streaming possible and for it to work properly With all the familiar dual sense controls split in half by a screen Which in my opinion should have been an OLED display, but it's not though. The LCD gets the job done and still delivers. Do I recommend the device? Obviously I do As it offers you the ability to play all your PlayStation 5 games Without the need of your console through streaming if you still haven't decide to own one go for it. You will love it as much as I do and it's a wonderful device in addition to the PlayStation 5, especially the midnight Black Edition one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I could've imagined.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a companion to your PS5, it's fantastic for those who like to game away from their couch. Combine it with Playstation Plus Premium, and you have a fully handheld game machine that can cloud stream 100s of games instantly. I was skeptical, but as long as you have a strong connection to whatever wifi you're on (speed isn't a huge factor), it works pretty flawlessly, making this a budget standalone handheld gaming console that can give you instant access to Playstation exclusives. PROS: DualSense features built in Simple, Intuitive software Pick-up and Play Extremely comfortable, fantastic ergonomics PS Plus Premium unlocks huge capabilities CONS -Have had 1 instance where it lost connection to my PS5 but it seemed like a fluke. No issues since -need ps plus premium (160/year) to get the most out of this OVERALL: If you're a gaming enthusiast and love the PS library/ecosystem, this is a no brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally it can go where I do

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For travelers, this system FINALLY makes sense. When first released it just meant you could be in a room your system wasn't to play while others were maybe using the TV or the like. Now for those PS users for the upgraded PS membership you can cloud play certain games anywhere you have wifi. Not all games you own on cloud are yet available but many great ones are. Be advised despite what the store employee told me, you can not pull a game down onto the machine to use in airplane mode or the like. It's wifi cloud play only. With a good connection the games play smoothly. The screen resolution can be a little dark even with the brightness max'ed out. Also you might need to check with a YouTube video to learn the connection steps when trying to get on a hotel or airline wifi to play. If a website is needed to 'activate' a wifi connection there are added steps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For around $199 (typical intro price) it’s a smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the PlayStation Portal Remote Player and I’m impressed overall, especially if you already own a PS5. The build quality is excellent: it feels like the familiar DualSense controller in your hands, with adaptive triggers and haptic feedback that bring the console experience into a more portable form. According to reviewers the controls are virtually no difference between the Portal’s controls and the PlayStation 5’s beloved gamepad. The 8-inch 1080p screen is crisp and sharp, and when your network is solid the streaming experience is very smooth (no noticeable lag for most games. That said, there are some caveats this device is not a standalone portable console it primarily works as a remote-player for your PS5 via WiFi. Some reviews point out that connectivity (especially WiFi strength router setup is key, and features like Bluetooth for wireless headphones are missing. In short if you want to play PS5 games in another room (or on the go, given you can connect remotely) and you already have the PS5 ecosystem, this is a great complement. If you were expecting a full handheld with its own library or lots of extra features, you might be a bit disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, gaming anywhere in the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy allows me to game anywhere in the house. Visual look good and can stream any game o have on my PS5. Does require good WiFi signal throughout the house but if you got it this provides gaming freedom. Haven't tried the cloud gaming feature yet but will give it a try soon. Great for multitasking. Game on my portal and computer and watch Netflix all at the same time with only 2 monitors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roblox

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is a great game changer when it comes to gaming on the move . Even when it comes to keeping my grandson entertained it’s a winner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a user of the Sony PlayStation Portal, I've found it to be a specialized device primarily for Remote Play with the PS5. The controller customization is somewhat limited, but the haptic feedback adjustments are useful, especially when playing more intense games. The Touchpad, integrated into the touchscreen, requires a double-tap for input, which takes some getting used to. The software is straightforward, focusing on essential settings like haptic feedback strength and brightness. Its processing power is intentionally limited, aligning with its primary purpose of Remote Play. In terms of Remote Play performance, I noticed a slight delay when playing on the same internet connection as my PS5, but it's manageable. However, using a mobile hotspot while away from home introduces a noticeable half-second input lag. Overall, while the PlayStation Portal is efficient for its intended use, it feels like it has a narrow audience, specifically catering to those heavily invested in PS5 Remote Play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Remote Play Device Lightweight and Comfy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal Remote Player has been fantastic for remote play. It makes streaming games from my PS5 incredibly smooth and responsive — the 1080p display is crisp, the controls feel great in hand, and the ergonomics are comfortable for long sessions. Setup was quick and easy, and I love being able to pick up my PS5 games anywhere in the house without interrupting someone else’s TV time. The device stays responsive over Wi-Fi and handles fast action games with very little latency. Battery life has been solid for extended play sessions, and overall it feels like a well-designed companion to the PS5. Highly recommend it if you want a dedicated remote play experience without lugging around a full console or laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PS PORTAL - Good effort/still needs work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a device sorely needed by PlayStation. I’ve always wanted to make my system portable and the portal sort of does that. I chose the portal over a backbone because I wanted something aside from my phone that was dedicated to on the go gaming. The portal does that. It’s a pretty large device, but it does fit my hands comfortably. My hands are by no means huge, but I could see folks with smaller hands or kids struggling a bit with the size. The display screen is amazing; great clarity and graphics. The sound is just OK. It didn’t seem like Sony put much into the portal in the way of speakers. But I can hear everything. I don’t like that you have to either connect wired headphones or use Sony branded earbuds for sound if you want some privacy or not to disturb others. My biggest gripe is its ability to connect wirelessly. You have to have to have access to WiFi to use this device, which makes it difficult at times and only useable in certain settings. I’ve connected through my phone but that connection was not great so it as a truly portable device like the Switch is not happening. I did play at a hotel once and it worked just fine, so it does work. Funny thing is I’ve had problems connecting at home. It’s great if you want to be away from your system in a different room but I’ve noticed that my connection sometimes drops at home. The screen will lag and occasionally I’d have to reconnect to my PS5. That was crazy frustrating. All in all, for the price (I got mine open box and on sale) it’s worth it. Here’s a big warning. If you want to buy this, make sure you start downloading games to your system. It can only play the game that is physically in your PS5. So if all you use are discs, it can only play the disc that’s in your system at that time. I don’t like that, so I’ve started to download other games to the hard drive. Since it mirrors your PS5, you can get to those. Good product. Hopefully, they’ll make improvements over time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the screen quality and ease of use of the portal. It is WiFi-dependant, meaning the faster WiFi you have the more seamless the gaming is/less lag. I’m able to play all of my games from anywhere where I have WiFi and I’m very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s very portable and I love trigger and it’s not really heavy. Got a nice big screen and a really good refresh rate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Okay for the value and feats t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this profuct! We purchased 2. One for each of us. There is an ability to play via remote play or via streaming the game from the servers. I highly recommend especially if you have a gaming family. My daughter is able to play on my playstation while I play on my portal. I understand some people may have difficulties understanding the technicalities of using the device as you MUST have playstation plus the highest tier to use the streaming part of the device. So you do need a subscription for use of the ps portal. There is hardly any storage on the device which could also be detrimental as well. For the price point I will say it is fair for what it is. Its hard to say there are competitors as this isnt meant to be a stream all device or like other devices. The fps are not very good but its to be expected.

    I would recommend this to a friend