Customer Ratings & Reviews

I ordered this for my husband for Christmas and it came defective, the right analog stick is not working. I called Best Buy and they would only offer a refund no replacement.

I have very good internet and pay 125 a month and this think does not want to run right out of box to make it work u have to in ps5 turn a lot of stuff off no thank u

Sticks stopped workings after very few uses. Would not recommend

Bought as a gift for a friend and turned out to be the Worst Buy ecer

useless and a complete waste of money. do not buy this product

The right joystick stopped working after 2 weeks, shortly after the return window closed. Would not recommend.

The worst laptop ever made in history. The PS 5 needs to be turned on for it to work, the screen is 60hz, horrible for playing

Taking it back had issue's with drifting out the box

Joystick is not working. Best Buy "says" they aren't carrying them anymore because Sony can't meet the demand so I'm stuck with a defective product.

Not what I was expecting for you to play on it you have to leave your ps5 on rest mode or on tall the time.

Smells like roast chicken after 4 days at the celebration. Shaking it doesn't recharge it very quickly and I have a new itch associated.

No worth the money sony make a proper handheld plss

The frame rate and lag issues need to be addressed good idea but flawed and unhappy experience.

The usb cable is missing, open box. Be aware. Low quality.

My portal came fine except that the right trigger (R2) does not press down properly at all, I am so sad!

Returning this junk that has no bluetooth in 2023. Cash grab by sony to buy their junky headphones. No wonder vita failed.

I recently got the PlayStation Portal, which I lovingly call the "Dad Station" because it allows me, a father of three, more time to play games. The system is very comfortable to hold, making long gaming sessions enjoyable. Setting it up was a breeze, and the quality of both the sound and graphics is impressive. There's some slight lag, but it largely depends on your connection. Since my system is hardwired, lag is rare. Overall, the PlayStation Portal is a fantastic addition to my gaming setup.

Bought thus but realized theres no point to it. I decided tl return almost immediately after picking it up.

Regret buying it. Tried to return it on the 16th day and was told no.

First off: unless BB already removed them - ignore the bad reviews from people who don't know what the actual function of a product *specific* review is. These people didn't research the portal and also don't know how release day purchases go for highly in-demand items. A review of a product isn't to complain about availability, its to critique the product itself. Onto the portal itself. It's an amazing add on to the PS5. You could pay $100 for the backbone and use your phone OR pay $200 for a sony product with a large screen and awesome controller connected to it - designed for a single purpose. I'm REALLY enjoying it. For the price, you have to expect corners to be cut. No onboard storage, no streaming/cloud gaming, no local play, etc. I'm betting future updates will only make this thing better.