Customer Ratings & Reviews

This is great for when we want to play PS5 and the TV is busy or you just want to lay on the couch with it. I recommend using "performance" video settings in-game for a smoother display on the Portal. I'm looking forward to trying it with Sony's game streaming service. Fast internet connection required.

Quality product. Would recommend decent internet connection throughout home, or whenever you are located. Games run smooth, but of course become pixelated due to connection. Great design and product. *Only purchase if you are a PlayStation 5 owner*

Great decision to purchase this item. I love my Playstation and being able to literally take it on the road with me is great. Works perfect with my cellular hotspot and all my games are available to me. Great graphics and the controllers also feel great.

My 10 year old loves this device. It's portable, screen quality is good etc. The downside is the internet connection is really sketchy. It doesn't matter where we are it cuts out regularly. I assume this is an issue with all devices.

This product work pretty well as a streaming device especially now that you don’t need to be connected to a ps5. Games have occasionally crashed on me, which I’m unsure if it’s an internet issue or something on PlayStations end. Overall I’m pretty satisfied with it for the price.

I absolutely love this device! The ease of use and the ability to play anywhere with an internet connection is a game changer

Overall, the Portal is great. It takes some tweaking of your PS5 for optimum running, which isn't ideal if you are traveling when you discover the connection is unstable. The cloud gaming access makes this a solid handheld option for PS5 gamers. The open box unit was definitely worth purchasing.

I have put probably a 100 hours into gaming on this so far and really enjoy it. The only complaint I have is, if you don't have decent internet it will not play well. Other than that, I have really enjoyed it and the black looks really good.

I purchased this game system for my nephew and he absolutely loves it. I truly love shopping at BestBuy Stores great products prices and customer service can’t wait for my next purchase thank you.

I bought this for my brother for Christmas and he loves it. Now he can play his PS5 games anywhere in the house, allowing him to join us in the living room when we're watching something he's not very interested in. And he set it up quickly and independently.

Great additions to my gaming collection. Easy set-up.. Can play it anywhere and the screen is a great size for gameplay. Enjoy playing it in the bed or on the couch if my wife is watching tv.

Tremendous deal on an open box item. Was in perfect condition and has worked as advertised. Absolutely perfect!

My son loved his Playstation Portal remote player able to play with it on christmas day at every family member home this was indeed a great purchase. Also how easy it was to just pick up at BestBuy no holiday rush there fast and efficient great team at the 86th street location im Manhattan

Been wanting one of these for quite some time and with the new streaming ability it was time to purchase one. It’s a great addition to my gaming needs. The screen produces a gorgeous image. Works great on a WiFi signal. I will add I have not had any luck using my phones hotspot- but other than that I have no complaints.

i travel a lot for work and it is not always possible to bring the entire console query c me. being able to play playstation exclusives and utilize my playstation 5 while away from home has been an awesome experience. recent updates to this unit has also made it possible to cloud stream the available library that comes included with a PS Plus Premium membership, providing a more consistent quality than remote streaming, also making it so this unit can function as a standalone device without technically needing a PS5 to use, as was the cade prior. i give this unit an 8/10 rating for it's functionality, quality of build, and convenience.

I love this thing, whenever I want to play my ps5 in bed I grab it and jump in bed. It works so well. It’s so sleek too. It’s not a bad price at all. You get exactly what you pay for with this device. I love it.

The PlayStation Portal is a revelation for PlayStation gamers! Forget being tethered to your TV – this device lets you take your PS5 experience on the go, and it does it brilliantly. The screen resolution is absolutely stunning. Details pop, colors are vibrant, and it truly does justice to the incredible graphics of modern PS5 games. You're not sacrificing visual fidelity here; it's like having a high-quality portable display dedicated to your games. But a beautiful screen is nothing without performance, and the Portal delivers in spades. The near-zero latency is a game-changer. I was blown away by how responsive the controls felt. It's so smooth and seamless, you quickly forget you're not playing directly on your console. Whether you're engaged in a fast-paced action game or carefully navigating a complex puzzle, the Portal keeps up flawlessly. And let's talk about battery life. It's genuinely impressive. You can get a solid amount of playtime on a single charge, which is perfect for long commutes, travel, or just chilling in another room. No need to constantly worry about plugging it in. The PlayStation Portal hits the sweet spot of portability, performance, and battery life, making it an essential piece of kit for any PS5 owner. It's a true game-changer!

Works like a dream, now I get to actually play my ps5 since my tv is taken over by my 5 year old, and I can take it anywhere with wifi. Waiting for it to link each time is a little annoying but no way a detriment. The graphics are insane!

As a father that constantly has to let my kids use my tv or follow them around the house to make sure they’re safe. This remote player is amazing, so addicting , I don’t even care to play on my tv anymore. I take this thing with me to work, family gatherings and even to ER visits

Bought one for my son to use around the house AKA in the restroom or sitting in the livingroom. His worked as intended. I decided to buy one for myself and take to work to mess with during downtime. I was worried about internet connection, lag and overall functionality of the device. I left my PS5 on rest mode got to work and at lunch linked the PSP to the internet and it only took a few seconds to connect. Now, the wifi at my work sucks but the games played flawlessly with no delays, lags, pixelization or disconnects. I played the downloaded ninja turtles collection from the monthly games for about 10 min and I played Star Wars Outlaws for about 20 min. No problems as of right now. Im guessing that for others that had trouble it was user error because i was ready to return mine if it didnt work as intended but it did work so i will keep this in my desk for when ive got downtime and or just need something to distract me. I will update if i have problems down the road.