Customer Ratings & Reviews

I had heard a lot of bad things online about the portal and how it wasn’t workin properly like advertised but I was proven wrong because it works for me perfectly fine and is great with cloud streaming and playing my ps5 remotely

Cloud Streaming update really made this thing, as long as you have Premium PS Plus, it’s a great addition to the PS5. If you have premium, you don’t even need a PS5, you could get away with just cloud streaming games.

This was a Christmas present and my daughter loves it. She takes it EVERYWHERE with her. Its strong the mobility helps when im doing homework. That way i can sot her down and allow her to game while i do work. This is awesome.

Used for vaction and worked amazing as long as you have good wifi it works great.

Joy stick needs improvement. It doesn’t have the same force/tension to it as a regular joy stick controller so if your trying to play games with aim assist or not then it’ll throw your aim too far left or right or whatever direction you’re shooting. Other wise generally and over all I thought this was a pretty good device. I’d preface this though that I utilize 1gig download speeds and 200mb upload speeds. I have my ps5 connected to Ethernet. Cloud gaming is not quite there yet for shooting games as there is still noticeable latency. I will say however that for me at least, the latency is not too bad; and maybe milliseconds off of a regular controller to tv experience. The only thing that bugs me the most and almost made me return this was the joy sticks issue I described above. If they release some way to modify it so it has the same tension as a dual sense controller then I’d get that. Only reason I kept this was because it’s still a good device to use when someone else is using the tv and it’s pretty decent for casual non shooter games. Despite all this the connection will obviously vary if you take this beyond your own home internet; that is if your home internet is reliable in the first place. I found this to not work so great at my friends house but he has 500mb download speed internet, with alot of kids using other devices. Note that upload speed is more important when remote playing as the ps5 is uploading the feed to your portal. All this being said, there is controversy online on whether the ps5 can even utilize upload speeds beyond 20mb. Many if not all ps5 owners report this issue. Speed test on the settings, even if you have over 200mb upload speeds, will typically only show that the ps5 is using maybe 18-20mbps. Yet oddly enough if you use the browser on the ps5 and speed test.net then it shows your full upload speed. It doesn’t make sense why the os5 limits upload speed. If they removed this limitation maybe the portal for all users will be much better.

I took a chance on this open-box PlayStation Portal from Best Buy, and wow – it’s absolutely flawless! The device looked brand new, with no scratches, marks, or signs of use. Everything was included: original packaging, charger, and documentation. Using it has been a game-changer for my household. I can now play my PS5 games seamlessly in any room while someone else hogs the TV. The 1080p screen is crisp and vibrant, the DualSense controls feel identical to the PS5 controller (haptics and all!), and latency is barely noticeable on my home Wi-Fi. For the price I paid (open-box discount + Best Buy’s reliability), this was an unbeatable value. If you see an open-box unit available, grab it with confidence. A perfect 10/10!

It’s an okay experience and works well with streaming but doesn’t always connect to hotel WiFi’s

The portal is a great way to play your ps5 around the house. It gives the flexibility of a handheld around your house. The only downside the battery life. It only last 3-4 hours and then takes a minute to recharge.

Great product for someone on the go, who already has a portable hotspot not a mobile hotspot. Usually $50 per month with your current service provider.

My grandson LOVE this item, the best buy. I couldn't have pick a better gift for him. It's also perfect for on the go and keeps him busy and calm which helps me when I'm busy taking care of my situations.

Yes bought this for my son and he loves it!!!Uses it everyday and he can use it even when he is not home without having to carry his PS5 every where

Since I bought this I havent put it down, especially if you have to share the tv.

Listing the cons first: - First and foremost, the most important thing, the Wi-Fi signal and input lag. You will always have some form of lag, no matter how good the Wi-Fi signal and your settings are. even though it’s very small, it is still there indeed. - To pick it back off the first one you cannot play competitive style games online and by that I mean, due to the input lag. Sure, it will work, but I don’t see portal players coming out on top. - even though the screen is a decent size, the The joy cons are considerably smaller than a PS5 controller giving you less surface area to grip your thumbs. The grip is smaller too. - The charging port, it’s integrated in the back of the screen and dented into the frame. It makes charging and unplugging with the supplied cable, not challenging, but not as easy. -you are unable to connect headsets, but the portal does work with the PS buds that came out recently. Now for the pros: - The first important pro for me was the amount of fun I had away from my console. Due to the first con, I was at home, but still had plenty of fun around the house. - It’s battery lasted a good 7 1/2 hours from a full charge. Brightness and volume were up so assuming it could last longer if those are taken into consideration. - My son dropped it from about 3 feet and I was surprised that it did not have any cracks or dents into the screen or frame. So it is somewhat durable. -it is in fact, fun using it with games that are single player, like God of war, and Spider-Man. In my opinion, and in this Review I give it Four stars and the reason for that is because the fun I had using this thing. If it wasn’t for that, it would be three stars because the portal is not needed by a true gamer where there is a lot to account for and this system has too many of those cons. But all in all, I still recommend it to those who are curious enough.

I love this Playstation hand-held i can not put this down both me and my daughter bond playing games

Excellent now that they added cloud service. Works great and moderately well on just cell phone hotspot

PlayStation Portal review - updated w/speaker impressions and a very good reason you may want to consider getting one. I finally got to play with it for a few hours here. It is A REALLY good looking piece of equipment, first and foremost. It isn't ugly or as weird as you'd think it'll look. People are going to want to know what it is when they see it. The screen is nice and big and the colors on it really pop. I tested my phone's hotspot connection first because that's how I'll be playing at work, sometimes. It works fairly well on that. Was it perfect? No. But it did the job and didn't cut off on me one time. Even though the quality wasn't at its best the latency was super low on it still. It did tend to get to a pretty rough quality at times, but it wasn't bad or long enough to be worried about. I got through about 30 minutes of a match on 2K before I switched to my homes WiFi. I have a separate router from my main router but I tested the main one first. That one did exactly what Sony said it would. It worked nearly flawlessly and the picture quality never dipped! It was 1080p the entire time. I tested my network on my separate router and connected to 5ghz and it also connected really fast, even faster than my main one! It did give me a few little artefacts here and there but nothing crazy. It ran mostly smooth and I played a little bit of Mass Effect 2 Legendary Edition with that and it looks fantastic. I took pictures from the capture button on it. Looked no different than how or would if you did it on the system itself. The battery life came charged with three of the four bars charged. I played it for about three hours nearly and it went down to one bar no signs of it having a low battery at that point. I would probably say it can last about a good 6-8 hours on a full charge based on that observation. I did turn down the dual sense features to make sure it let's the battery last longer. It's an ideal way to play PS5 in your home if your TV is occupied, you need to go to the bathroom but don't want to stop playing, or simply because you might not want to turn on your TV at night and just want a quick session. As for sound, it's more than serviceable, but not THE best speakers in the world. For me? I think they are loud enough to fill a room on full blast, and doesn't really give off that tinny sensation that you get from similar devices. It does what it's supposed to do though, it gets the job done and you won't really be complaining about it. It's really just a matter of convenience, optimization, and utilization. Your phone and tablet and other handheld consoles just cannot offer you a simplistic, yet seamless experience of having your PlayStation 5 AND dual sense controller with full support of it's features in your hands all on one display on ONE device. Overall, Sony has optimized this thing to give you a virtually lag free experience even outside of your home. You CANNOT get that with other devices. It's just not happening. I give it a 9/10!

I am very happy with this purchase, it came in 2 days and works great. It sometimes takes a minute to start but I can play all of my games anywhere in my house. No connection issues.

People need to stop reveiwing products based on what they want them to do, and review them based on what they promise and or offer. This is a REMOTE PLAY handheld. Not a whole new handheld system, and if it was people would complain about paying over $500 and having to buy new games. The PS5 doesnt have bluetooth so why would the portal? It would cause latency anyway. If you have good internet speed you won’t have problems with lag at all. The system is very light and comfortable. I love that it has the same controller design as the PS5 controller. The screen is beautiful and large. And it’s CHEAP for $200. A controller is $70 on its own, so you’re paying an additonal $130 to play your games handheld. It does everything it claimed very well. This is the best way to remote play. Period.

Good for solo gaming on the movie, just ok for online experience but wrks

Got the portal before the update, had to connect to the console after every session. After the update, you are able to stream games instead of having to connect to the console, so that makes it alot better when playing on the go.