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Customer reviews

Rating 4.5 out of 5 stars with 6626 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 6,626 reviews
  • Rated 5 out of 5 stars

    Amazing item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item. You can play your games without being in front of the tv. My wine can watch her shoes and I can keep playing my ps5. Amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase I have made. It allows me the ability to take my gaming experience anywhere. I was hesitant to purchase, but it was great quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty slick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice addition to the gamer in your house. Take it with you and continue doing your thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to use anytime anywhere, the lcd its perfect, the sound great, battery life good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device works great good for when you wanna game but don’t wanna turn on your tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Play station portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen hd everything and only needs wifi with play station network

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kevin F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work, but there is a slight input delay and dramatic drop in resolution and sometimes frame rate compared to TV play. Not ideal for all experiences, but works well for games that require less reaction time such as a JRPG.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The $200 Paperweight: Why the PlayStation Portal i

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love the PlayStation Portal. The concept is a dream come true for many of us: a dedicated handheld device that lets you play your PS5 games anywhere in the house while the TV is occupied. On paper, it sounds like the ultimate convenience. In reality, however, my experience with the device has been nothing short of a frustration-fueled nightmare. After weeks of trying to make this work, I can confidently say that this is one of the most disappointing pieces of hardware Sony has released in years. A Connection Nightmare The biggest problem with the Portal is that it relies entirely on your local Wi-Fi, and it seems to have absolutely no tolerance for anything less than laboratory-perfect conditions. Even with high-speed fiber internet and a router sitting in the same room, the experience is incredibly slow. From the moment you boot it up, the connection process feels sluggish. But the real issues start when you actually try to play a game. The input lag is unbearable. I tried playing Spider-Man 2, a game that relies on timing and fluidity, and it felt like my character was moving through molasses. You press a button, and there is a perceptible, jarring delay before anything happens on screen. In a shooter or an action RPG, this makes the game virtually unplayable. You aren't fighting the enemies; you are fighting the device itself. Visual Fidelity? Non-Existent. Sony touts the Portal’s 8-inch LCD screen as a selling point, promising 1080p visuals at 60fps. While the screen hardware itself might be decent, it doesn't matter because the streaming quality destroys the image. Far too often, the image becomes a muddy, pixelated mess. It looks less like a next-gen console experience and more like a 240p YouTube video from 2007 buffering on dial-up. The compression artifacts are distracting, washing out details and making text hard to read. Just when you get a moment of clarity, the bitrate drops again, and you are back to squinting at a blurry screen. Glitches and Stutters Beyond just the resolution drops, the performance is wildly inconsistent. The experience is incredibly glitchy. I constantly experienced micro-stutters and screen tears that ruin immersion. There were multiple instances where the audio would de-sync from the video, or the screen would freeze entirely for a few seconds while the game continued running in the background—usually resulting in a "Game Over" screen once the video caught up. It is baffling that a device built solely for Remote Play handles it worse than a smartphone or a tablet. I have had better stability using the Remote Play app on an iPad than on this dedicated $200 device. The Verdict The PlayStation Portal feels like a beta product sold at a premium price. It lacks Bluetooth support for wireless headphones (forcing you to buy Sony’s proprietary audio gear), it has no web browser to log into hotel Wi-Fi, and it serves no function other than streaming. When a device has only one job, it needs to do it perfectly. The Portal does not. It is slow, unresponsive, and unreliable. Between the lag that kills your reaction time and the pixelated visuals that ruin the graphics, there is very little reason to own this. Pros: The controller ergonomics are comfortable (DualSense features are nice). Cons: Severe input lag makes action games unplayable. Connection is glitchy even on strong Wi-Fi. Image quality frequently becomes pixelated and blurry. No Bluetooth support. Expensive for what is essentially a streaming screen. Bottom Line: Save your $200. Until Sony fixes the connectivity issues, this is just an expensive, glitchy paperweight.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great handheld even with out using my ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for son for Christmas. He enjoys it. Good size screen for being portable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item, but not for me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for some. It didn't really fit what I was hoping to get from it, but it worked fine, display was nice, no issues with it after 9 months of owning it. Best if your console is hardwired. If not, there will be some input lag esp on FPS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming tool. Love this better than my Backbone controller. Screen graphics are phenomenal. Easy to use. And i can now access all my games from anywhere

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really nice product if you have the PlayStation network premium membership if not, don’t even bother to purchase it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Liked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it my brother and he loved it . It is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprised with outcome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was very hesitant, but after buying it and using it for the sole purpose of playing in bed i started to enjoy it especially after the major update it had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this psp and he can't stop playing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to PS especially now when you’re able to stream games. Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall build quality is solid. Functionality so far is good. When games are streamed the quality of the graphics is like looking at my TV at home. The sound is perfect. I will eventually get wireless headphones and I know the sound will stay perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine for what it does

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta remember that this isn't like a Nintendo Switch, which can be played anywhere, anytime. Requiring a good internet connection changes the dynamic of this device, but the upside of that is far superior graphics to a Switch because you are playing content streamed from your PS5. You want to make sure your PS5 is connected to your router via ethernet and not wifi for best results. For me, this is a fantastic device. When I play at home, it is perfect 99% of the time. Every once in while (as in one or twice a month) I will see a small stutter in the video, but it resolves almost instantly. And even when I play way from home, as long as I have a decent internet connection, it is almost as good. Couldn't be happier with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not what I thought it would be. I was hoping it was a console that I can play offline but no you have to be online to play it. And also to your PS4 has to be on rest mode.

    I would recommend this to a friend
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