Customer Ratings & Reviews

Honestly the concept is cool but if only did it like the play station portable where you could take it anywhere I would have kept it, but having your system on makes no sense when you can game on the tv

Was able to successfully play it once and then it had connection issues. Best buy exchanged it for me but the new one still didnt work. Verizon changed permissions on my router hoping that would fix it but no luck. If you plan on using it off t mobile hotspot it will not work. Too many issues for a 200 dollar device. Wish sony put a higher price tag on it and made it function more like a Switch

Total junk dosent stay connected.even inl the same room with router.

I mean it gets the job done but the connection is sometimes very poor. Sometimes it glitches out. But it gets the job done when u don’t wanna sit and play you can just lay down and play it does get the job done. But sometimes after a hour of play the portal disconnects and does not re connect until the next use? Like when i’m playing a game it disconnects me in the middle of it then i try and reconnect and it doesn’t so i reset it and still nothing, i usually go off of it for a day and it starts working again but this has to be fixed. Good Idea. Bad Excecution

Great customer service and great product knowledge

It’s amazing!!!! Never played anything like it!!!!!

Guy was really helpful in finding me what i wanted

Amazing product. Adds so much convenience to my life

Doesn’t connect to PlayStation while on “ rest mode “

I wouldn’t recommend buying this even with really good Wi-Fi when out I was constantly reconnecting back to the system. So it just ruins the game play.

I love play on my ps5 but no on this ps portal I know it’s streaming and depends on your speed connection, on my home I have 1gb speed and mesh pods, and I can play kinda good on my home, but if I take this to the park o somewhere else, it’s bad really bad, the reflection on the screen bahhh it’s not good, but the device on person it’s beautiful but I just returned mine, Bye

Works good if you have a good internet connection.

Has potential to be outstanding but the whole needing a ps5 still to play is not it.

Gigabit internet and it’ll still constantly disconnect if you aren’t 5 feet away from your router

Great design, but the lag was horrible in my house. I have gigabit ethernet and zero issues on other equipment with my home averaging connection speeds over 400 mbps at the worst of times. My daughter could barely play Hollow Knight due to the horrible lag. Not recommended for the price.

The product doest work well. The wifi range is too short on this product.

Great controls, great display, easy to use software, but absolutely terrible streaming performance and quality. This product is HIGHLY dependent on having a fast and good connection to your Internet, both from the console itself and the Portal. If you can't plug an Ethernet cable into your PS5, you're guaranteed to have a bad time no matter how fast your internet is. I thought maybe it would be fine since this one is Sony's device and surely they'd make it work better than a phone with PSplay or their own streaming app, but nope. Any streaming sucks, even on excellent fast internet.

Not a fan of this. The connection even with high speed wifi is crazy laggy and just not enjoyable.

Works well at home on my network. Not good if using hotspot. Some success on WiFi outside of home. Meant for home usage. That’s the reality. But pretty cool and who know what the updates will bring.

The idea behind this handheld is amazing. Being able to play your console anywhere with stable wifi on a handheld like this is so cool. Even the materials used, and the robustness of this device is 10/10. Unfortunately, where it falls short for me is the lack of an OLED display. For $200, this should at least come with an OLED display, not a cheap LCD. Going from an OLED phone, to an OLED tv, to then and LCD portal is not something I want to get used to. Picky as it may be, but OLED should be used in this device.