Customer Ratings & Reviews

It's good but buttons tend to get stuck on the portable. But it is fine when you are on the road.

Been pretty laggy so far, had an update and it helped some. Recently upgraded wifi will try again

The OTS connection to the PS5 offers seamless and reliable connectivity, facilitating efficient data transfer and enhancing the overall user experience. However, one notable drawback is its limited battery life, which necessitates frequent charging and may disrupt uninterrupted usage. Addressing this issue would significantly improve the product's functionality and user satisfaction.

Not happy with it .Disconnected alot in the house.When it worked it was good.

Garbage product that doesnt connect. Pretty much useless. Please dont buy this piece of garbage product

Bought the portal to use while I’m away from home. Tried to use it while at a hotel and was completely unplayable. Tried again when I was home and it was still borderline unplayable in the next room over. Returned it days later

Was looking for something like the switch. Even at home connected to a strong WiFi it would lag. If you need for more than 1 person to play it won’t let.

Took too long to receive it Christmas came and went and my kids did not get it from Santa they were not happy about Santa/BB late delivery.

Doesn’t connect to the PS5 while in rest mode so kind of useless to have.

Save your money is a cool idea, but it doesn't do its job it lags and disconnects all the time no matter how excellent your WiFi is I honestly regret buying it

I picked up my Midnight Black Portal yesterday. There was and still is no option to add a Geek Squad protection plan. This option only exists with the White Portal. Why? If you click on the WHITE Portal purchase page, you will see options to purchase a Geek Squad protection plan, just below the “Add to Cart” button. Now click on the BLACK Portal purchase page. There are no Geek Squad plans available. The White and Black Portals are identical in all ways, except for color. What is going on here? I will bs returning my Midnight Black Portal unless an option to purchase Geek Squad protection is added.

It constantly connect and disconnect to WiFi, I have other devices without any connection issues in my home network. The PS5 also connect perfectly to WiFi, the only device with this problem is the Portal. I restarted the router and nothing. I will return it tomorrow. I do not recommend it.

Despite me having 600mb internet speeds the portal was extremely laggy and i do not recommend this product. It needs so much improvement before it can be enjoyed

This PS5 accesory is HOT GARBAGE! Even standing rihht next to your router tour gaming experience will still have lag. Forget playing shooters online like COD. Salute to Sony for stealing $199 from me by selling a mini screen with a controller on it. My Internet is 1026 mbps and still get lag and my console is hard wired. SAVE YOUR $$$

It had its pros and its cons. But enough cons where I’m about to go return this.

Extremely laggy and overall a complete letdown by Sony

I wanted to use this without the PS5 fully on. This thing is supposed to work anywhere since the update and as long as the PS5 is not off but in sleep mode. Does none of that...not well anyway. Lag is horrible and resolution is trash. Use your phone and buy the backbone style controllers.

This would be a great accessory if the connection was good

Disappointed with how it interfaces with the PS5. Every game is easier from download which, of course, is outrageously expensive.

Well made product but serious limitation (i.e. can't play away from home)