Customer Ratings & Reviews

The item is what I ordered. There was some confusion in the beginning, but the representative was able to inform me on the process to clear up the confusion on my part.

Great item! Takes me back to my PSP days. Convenient, portable, and fun.

The graphics are nice didn't know that you have to connect to the Playstation 5 to play games that's my only problem but over all i like it

Kids excited to get the Playstation for Christmas but had to leave to visit relatives.... Blew their minds when we pulled this out for them to play in the car.

I purchased the Portal on release day and ended up returning it after a week. Software issues led to lots of stuttering in games, especially in scenes with lots of panning & motion. Control was nearly unplayable for me on the original system software due to this issue. After a major software update (4.0) I heard these issues had been fixed and decided to give it another try. I'm happy to say that my experience is drastically different this time around. Games run near flawlessly and I don't notice any of the original issues that plagued the system on release. Some open world games with lots of foliage (FFVII Rebirth) may still show slight signs of compression when the screen is in motion, but in terms of response times when buttons are pressed it feels really good. If I had to critique the system, I wish the battery lasted longer and that the controller vibration was closer to the PS5 controllers. The vibration feels less precise overall.

Before I purchased, I had read a lot of reviews and many were from people like me. I’m a parent of two young kids, so being able to sit in front of a TV with my system set up just isn’t in the cards right now, so I went ahead and got this. I do like it but there’s definitely room for improvement. I use a wired in ps5 but some games are tough to play due to lag input. It’s not my WiFi, my WiFi is consistently strong. Sometimes the screen glitches and it’s weird. Some games play perfectly. Oddly some online games play better than offline games. Battlefield plays perfectly. Ghosts of Tsushima plays great. MLB is hard, there’s definite lag between when you hit the button to when the action is performed. Madden mostly plays great. NHL is a mess. I don’t think it can handle that fast constant action right now. I hope it’s something they can patch. I have headphones that work but it seems like they only connect bc I have the dongle in the ps5. There’s somehow no Bluetooth on this thing which in 2024 seems wild. Battery life is pretty good. I’d estimate 4-6 hours per charge which is pretty good IMO. Feels like you’re holding a real controller. Gets a little heavy if you’re laying down holding it but nothing crazy. Overall a cool product that I hope continues to improve. Oh, one more thing, it’s sort of loud. You can really hear it working if that makes sense. Lots of clicks and buzzing at times. Is that normal?

Streaming issues are there even with decent Internet. I love the ergonomics and controls if the system. Being a streaming system hurts it. I've had worse play remote playing my ps5 as compared to the ps plus streaming beta. If you don't have the Internet didn't buy this. I currently have spectrum and still stutters and disconnects.

Similar to the psp, very accessible and very accommodating. Highly recommended as long as you have strong WiFi connections.

A great purchase especially if you’re just passing the time at home or even at work when there’s downtime

This is a great buy! I’m able to travel and play. It’s a little different than actually playing but still SO fun and worth it. Gotta have streaming pass to have the full experience. Hope you get to enjoy like I did!

Best thing PlayStation has ever done! The fact that you can play online, play games from PlayStation plus and it mimic the actual PS5… I recommend everyone that’s a PlayStation fan to buy one

This a very nice addition to my son PlayStation in which I also purchased at Best Buy’s both of this item work great thank you I am very satisfied with my purchases at Best buys .

Bought this item for my sister on Christmas and not only it came on time and she loves it as well. Def trusting Best Buy to buy my stuff due to the accuracy of delivery information. Thank you

Product is great, feels good in your hands and is surprisingly fast.

My son loved it, it was a birthday present. Súper practical to take anywhere.

This device is extraordinary and easy to handle, even my 4-year-old son found it easy; it is quite adaptive, and above all, you can take it everywhere and follow the game lol.

Great device. My son loves it. He is able to play on his ps5 account now while traveling.

My son is enjoying every moment with his PS Portal!

It’s great when you have strong ping and router! Economics feels great as well! The speaker is great as well! The screen is great! Everything about it is great!

I love the idea for this! Streaming from your ps5 while using the tv for something else? Count me in. But it can be a bit laggy and have some issues depending HEAVILY on wifi. I have great wifi and i even still get some lagging. Recommended, but dont expect a handheld ps5. Its good for what it is. I think a lot of people were expecting ps5 performance and high speed/ high frame rates. Its fine for what it is!