Customer Ratings & Reviews

Love this for when I’m on trips away from home, makes gaming easier

Amazing item. You can play your games without being in front of the tv. My wine can watch her shoes and I can keep playing my ps5. Amazing.

Great addition to PS especially now when you’re able to stream games. Love it!!

I wanted to love the PlayStation Portal. The concept is a dream come true for many of us: a dedicated handheld device that lets you play your PS5 games anywhere in the house while the TV is occupied. On paper, it sounds like the ultimate convenience. In reality, however, my experience with the device has been nothing short of a frustration-fueled nightmare. After weeks of trying to make this work, I can confidently say that this is one of the most disappointing pieces of hardware Sony has released in years. A Connection Nightmare The biggest problem with the Portal is that it relies entirely on your local Wi-Fi, and it seems to have absolutely no tolerance for anything less than laboratory-perfect conditions. Even with high-speed fiber internet and a router sitting in the same room, the experience is incredibly slow. From the moment you boot it up, the connection process feels sluggish. But the real issues start when you actually try to play a game. The input lag is unbearable. I tried playing Spider-Man 2, a game that relies on timing and fluidity, and it felt like my character was moving through molasses. You press a button, and there is a perceptible, jarring delay before anything happens on screen. In a shooter or an action RPG, this makes the game virtually unplayable. You aren't fighting the enemies; you are fighting the device itself. Visual Fidelity? Non-Existent. Sony touts the Portal’s 8-inch LCD screen as a selling point, promising 1080p visuals at 60fps. While the screen hardware itself might be decent, it doesn't matter because the streaming quality destroys the image. Far too often, the image becomes a muddy, pixelated mess. It looks less like a next-gen console experience and more like a 240p YouTube video from 2007 buffering on dial-up. The compression artifacts are distracting, washing out details and making text hard to read. Just when you get a moment of clarity, the bitrate drops again, and you are back to squinting at a blurry screen. Glitches and Stutters Beyond just the resolution drops, the performance is wildly inconsistent. The experience is incredibly glitchy. I constantly experienced micro-stutters and screen tears that ruin immersion. There were multiple instances where the audio would de-sync from the video, or the screen would freeze entirely for a few seconds while the game continued running in the background—usually resulting in a "Game Over" screen once the video caught up. It is baffling that a device built solely for Remote Play handles it worse than a smartphone or a tablet. I have had better stability using the Remote Play app on an iPad than on this dedicated $200 device. The Verdict The PlayStation Portal feels like a beta product sold at a premium price. It lacks Bluetooth support for wireless headphones (forcing you to buy Sony’s proprietary audio gear), it has no web browser to log into hotel Wi-Fi, and it serves no function other than streaming. When a device has only one job, it needs to do it perfectly. The Portal does not. It is slow, unresponsive, and unreliable. Between the lag that kills your reaction time and the pixelated visuals that ruin the graphics, there is very little reason to own this. Pros: The controller ergonomics are comfortable (DualSense features are nice). Cons: Severe input lag makes action games unplayable. Connection is glitchy even on strong Wi-Fi. Image quality frequently becomes pixelated and blurry. No Bluetooth support. Expensive for what is essentially a streaming screen. Bottom Line: Save your $200. Until Sony fixes the connectivity issues, this is just an expensive, glitchy paperweight.

The PlayStation portal is a Great device. It allows you to play your PlayStation 5 without being tethered to the TV. Since I've had it that it's been my favorite way to play my PlayStation in a way. However, that comes at a cost sometimes. If the internet is not great then it suffers because it is a remote player, not a stand-alone console. If you're downloading something else while trying to stream at the same time, your game play suffers. However, when things are great with this device, things are really great. The visual quality is great. The gameplay feels like a PlayStation. 5. Dual sense in your hand. The screen puts out very well, so I think that if you were to buy it, knowing that this is not a Nintendo switch, where's a standalone device okay? If you're okay with that, then you should have no problems with this device because it is quite fine.

Exchanged the backbone for this. Recommend this if you. Better screen playing

Works great daughter absolutely loves being able to play her games where she left off at from anywhere.

great consol. it works perfect especially with the new streaming beta. im able to play anywhere i go with wifif

This was the best purchase I have made. It allows me the ability to take my gaming experience anywhere. I was hesitant to purchase, but it was great quality.

This thing blew away my expectations. After a few updates they added the ability to play games streaming from PS Plus without the need for a PS5 and that took it over the top. The wife and kids usually are using the TV so this allows me to play PS5 or classic games while they are watching TV.

It is a really nice product if you have the PlayStation network premium membership if not, don’t even bother to purchase it

At it's core. This device is FANTASTIC for streaming PS5 games in(or out) of your home provided you have a sufficient wireless network and/or knowledge to improve it. That said, your streaming performance is based on that ALONE. The device itself could use some NATIVE cloud streaming which would make it WAY more attractive for the $200 price point. Lack of Bluetooth is not a complete deal breaker for me personally but I can understand why others would have an issue with it. Controller is best in class(obviously the dual-sense features are top notch) and trump all others configs/controllers on that alone and streaming has some minor hiccups here and there with regards to dropped frames(which seemingly are due to HDR and/or unplugging the HDMI cable as per reddit) but I am sure that knowing sony the device will be improved upon over time via firmware updates. In short, temper expectations with this device and look for great PS5 game streaming and/or cloud streaming (in the future hopefully via firmware update) and forget any thoughts of doing anything on the device natively due to mid tier(Qualcomm) chipset.

Great product! Great look, runs smooth and the screen is a decent size with quality graphics

quality and sound is amazing , love that it can go any and every where with me

Works well and am very glad the way it turned out for a gift for my brother!!

Great Product so far! The fact that it’s portable is amazing! My son loves this!

What a fun alternative to sitting in front of the TV. Works great and the picture quality is amazing!!

Absolutely love the portal it works perfect with my ps5 pro. Just make sure there's a great wifi connection and you can play anywhere! (Also if you don't have a PS5 to remote play, you can use your PlayStation plus premium account and stream games over the cloud.) My experience buying through best buy is easy and the workers are knowledgeable, easy find easy check-out.

The item ,i like it very much very easily to get with the games

if you can somehow get perfect wifi connection, then it would be perfect itself. But it's using a WiFi 5 chip and the stuttering and scream tearing is relentless, even with the best routers. Tried everything.