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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 157 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the sound quality and long battery life of the INZONE Buds. Many also find them comfortable and easy to fit, with low latency making them ideal for gaming. However, some users note the bass could be improved, and the price point may be a concern for some buyers. The lack of standard Bluetooth connectivity was also a recurring negative comment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 157 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best earpods gaming ever.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect 3D sound , comfortable, long lasting battery, charging superfast to used it as soon as possible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Best, Thanks for your review on the Sony INZONE Buds! It's wonderful to hear that you're having an exceptional gaming experience with these earbuds, particularly with the 3D sound, comfort, and the convenience of a long-lasting battery with fast charging. This feedback is invaluable for gamers looking for that perfect audio solution. Thank you for awarding our product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Battery life, Latency

    Rated 5 out of 5 stars

    Exactly what I was looking for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for all devices, seamlessly connects to my mac when dongle is plugged in. When i unplug, audio switches to speakers correctly. No weird connection issues, and no delay since its 2.5 ghz and not bluetooth. Long battery life as well! Only critique is that i cant change its volume on macOS as the software is windows and PlayStation focused, but I still can change audio in apps and web pages.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Bilal! We're glad you are impressed with the connectivity function of the earbuds. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent device for its money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even better than expected! Pure strong sound in so small device. A bit tricky wan to connect to PS5, but reading the manual helps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OleksiiA,

      Thank you for choosing Sony!

      We're beyond pleased to hear that the WFG700N has exceeded your expectations! It's fantastic to know that you’re enjoying the powerful sound quality from such a compact device. We also appreciate your feedback regarding the connection to the PS5; thank you for taking the time to consult the manual for assistance.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    If you do not like earmuffs this is a must

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing! I highly recommend them for their incredible sound quality, excellent noise cancellation, and outstanding gaming experience. The touchpad feature makes it easy to toggle the microphone on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamerda, thanks for sharing your wonderful experience with the Sony - INZONE Buds, these particular pair has been designed not only for high sound quality but also for enhanced precision with low latency to help you get the edge over your rivals while gaming! Thanks for choosing Sony. Regards, - Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a novaa pro wireless and stealth pro headsets have to try these !!! amazing sound amazing comfort

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi joesipr, You've made an excellent choice! We're glad you love the amazing sound and comfortable fit of your Sony Inzone Buds. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gaming buds over headset all day

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always used gaming headsets. I decided to give gaming buds a shot and i do not regret my decision. Best decision ive made for gaming. Comfort, audio all amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRAIZE, You've made a great choice! We're very happy to hear you like the comfortable fit and amazing sound quality of your Sony INZONE Buds. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical on using earbuds while gaming on pc but this sony inzone is actually pretty good. Light and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RoelH,
      We are delighted to hear that you are enjoying your Sony INZONE Gaming Earbuds! They have been designed for long gaming sessions, with a comfortable and secure fit to prevent discomfort or the need for regular readjustment and come with effective noise-canceling technology, allowing you to focus on the game without background distractions. Thanks for choosing Sony!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The 1000-MX5’s of Gaming earbuds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my eye on some Gaming Earbuds and saw these and immediately got on the list for them. These use the same drivers as the top rated Sony 1000-Xm5 Headphones. These sound incredible, you’ll hear everything. For PS5 and Pc gaming I’d say these are a no brainer. You can use them on mobile devices but , They are not compatible with Apple so I can’t give any feed back on that end. If you want a high end set of earbuds for your PS5 go get a pair, you won’t be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wineho888, Thanks for the 5-star rating and we appreciate your feedback/input regarding compatibility with Apple devices! We're thrilled to hear that you are impressed with the new Sony Inzone gaming headset. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves these headphones so much! I gave them to him as an early valentines day gift! He uses them with his Meta quest 3 and according to him the sound quality and noise cancelation are amazing. Better than any other earbuds he had previously tried with the vr

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emalie, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as great as I've heard about. Battery life is long charging times are quick and havent had any issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scuff, We're glad you're happy with your new gaming headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. Recommend buy..100%%.....................10.28.2024.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mantas, we're glad you like our INZONE Buds! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for y'all who hate headphones... DONT GET THE PLAYSTATION PULSES. GET THESE INSTEAD!!! MIC WORKS BUT IS crappy... STILL 100/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, BrycesPROGamerReview! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best GAMING in ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfect, installed app. Good to go! Use on my cpu, iphone 15 (w/t dongle), and PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Escobar, We're glad that you like the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony INZONE Buds Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony INZONE Buds have a lot going for them. The sound quality is excellent, with rich, clear audio that makes music, games, and videos sound amazing. They're also very comfortable, even during long listening sessions, and the battery life is impressive, lasting hours without needing a recharge. They also have a sleek, modern look and are compact and portable, which makes them easy to carry around. However, they aren’t perfect. One downside is that they tend to slip out of your ears after a while, especially if you're moving around. Also, to get the most out of the sound and settings, you have to connect them to a PC, which feels inconvenient for something that's supposed to be wireless and mobile. And if you want to use them with your phone, you’ll need to use a dongle, which can be frustrating and not very pocket-friendly. The biggest issue is the microphone quality. Several people I’ve talked to say I sound muffled—like I have my hand over my mouth—and my voice is hard to hear clearly. For calls or online chats, this is a serious drawback. For the price, i was expecting more. They cost as much as their everyday buds so i was expecting the same audio quality and fit. Those sound better on calls, these don't unfortunately. Finding the best way to tune them has also been a challenge. I cant find anything on reddit or YouTube on the best optimization settings. With all that being said, i do use them most of the time when gaming on my own. On, COD, i use my hyperX cloud headset for the better mics. I would get them on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Speakers, thank you for sharing your detailed feedback on the Sony INZONE Buds. We appreciate your insights regarding their excellent sound quality, comfort during extended use, impressive battery life, and sleek, portable design. It's great to hear that you're enjoying them while gaming. However, we sincerely apologize for the challenges you've encountered.

      To help alleviate these issues, we recommend several steps: First, experiment with the various sizes of ear tips included with the earbuds, as a snug fit may prevent them from slipping out during movement. Second, ensure that the earbuds are properly seated in your ears. Finally, make sure that your earbuds are running the latest firmware by connecting them to a PC and checking for updates through the INZONE Hub software.
      For detailed instructions, please visit the following link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

      Thank you for considering Sony products and for your thoughtful input.
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Crystal-Clear Audio.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The INZONE Buds from Sony have been a fantastic addition to my gaming setup. The sound quality is top-notch—clear highs, solid bass, and immersive detail that makes a real difference during competitive gameplay. The noise canceling feature works impressively well, helping me stay focused without distractions whether I’m on PC or PS5. Comfort is another big plus. They fit snugly without causing fatigue over long sessions, and the battery life has held up surprisingly well, even with ANC enabled. Pairing with both systems was quick and easy, and I love that they’re truly wireless—no more getting tangled up while gaming. If I had to nitpick, I’d say the case is a bit bulky for carrying around, but that's a small tradeoff for everything these earbuds deliver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review of the INZONE Buds, CodyE. We are delighted to hear that you are enjoying the top-notch sound quality, impressive noise canceling features, and the comfort of the earbuds during long gaming sessions. It's great to know that the battery performance has met your expectations as well. We appreciate your feedback regarding the bulkiness of the case and will consider it for future improvements. Thank you for sharing your experience with us and for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Battery life, Latency, Sound quality

    Rated 5 out of 5 stars

    Wireless gaming earbuds that tick about all boxes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these with a PC for many months. Very satisfied. Noise cancelling + low latency + battery life + good sound quality. No issues with connection with dongle plugged in at desk level. Am able to connect them via BT LE to my Pixel phone, though it did not work fully until recently (not sure if it was a phone or earbuds issue). Sound quality isn't quite up to the level of premium wireless earbuds imo (assume it's due to connection constraints and not hardware), but still pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great earbuds for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for the Playstation earbuds. Came across these headphones. Battery life is great. And sound is great. Bass could be better. But highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello addisonclark,

      Thank you for choosing Sony!

      We're pleased to learn that you're enjoying the great battery life and sound of the WFG700N headphones. It's fantastic to hear that they've been a great find for you, even though you were initially looking for something else. We appreciate your feedback on the bass, and we'll be sure to pass your comments along to our product team. Thanks for the high recommendation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice earbuds, but confused with Sony's strategy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up these earbuds after my PS5 Pulse headset started to show it's age. These are a terrific replacement. The sound is excellent and the 3D effects are incredible. The earbuds are comfortable to wear. They work for PC gaming as well as PS5. The noise cancelling, while not state of the art, is adequate. On the downside, the controls are cumbersome and remembering what every tap means is difficult. What I don't understand is Sony's strategy. They release these earbuds ,which I picked up on release day, thinking this was the next generation of earbuds for my PS5. Then 3 weeks later, they announce the Playstation Explore 3D earbuds and headset. These come out in early December and are marketed as "next generation". The new earbuds have playstation link built in so they will also work with the upcoming Playstation Portal handheld. These Izone earbuds would not. Why release something then out do it 3 weeks later? I have a Portal on order, so these go back and I'll wait on the Explore units. Too bad too. These were really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjd1969, Thanks for sharing your shopping experience. While we're glad that you are impressed with the Inzone Gaming earbuds, we're sad to hear that you'd be returning them. Unfortunately, we can't answer your question regarding release dates of products however, we appreciate that you are tuned in to the upcoming Gaming headset. Again, we appreciate your support and thanks for shopping Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pair of headphones, incredible response time and really puts you in the zone with its noise canceling capabilities. With a 12 hour battery life I’ve never seen it die. Only downside is that it is LE Bluetooth only, so if you have a phone that does not support LE audio, then you will be incapable of using its Bluetooth function. Recommended for gaming and isolation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunter,

      Thanks for sharing your review and experience with the INZONE Buds. We're glad that you like the connectivity, noise canceling function, and battery life of the headphones. Your feedback about the Bluetooth function is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Fantastic Earbuds, just need deeper bass.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue with these earbuds is that the bass isn’t quite deep enough. Still not bad by any means, but if you’re a bass head like myself that likes thundering bass, then these miss the mark. Again, they’re still great earbuds and you will enjoy them, just don’t expect deep bass that’s all. Outside of that, they’re definitely some of the best out there IMHO. I’ve only used them on my PS5 Pro, but they also work on PC, which offers way more customizable features like an EQ where you can adjust the bass and other audio settings to your liking. Similar to AirPod Pros, these also use touch gestures to adjust volume, turn the built in mic on/off as well as the noise cancellation. Speaking of noise cancellation, it works very well! Mic is good quality, The cable for the charging case is rather short, so something to keep in mind depending on how your gaming space is setup. Overall, very good earbuds for your PS5/PC. I would recommend these to anyone looking for a good pair of earbuds for gaming/movies/music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Craig,

      That's fantastic to hear! We are genuinely delighted that you are enjoying your gaming earbuds. Your satisfaction is very important to us, and we truly appreciate you taking the time to provide us with your valuable feedback, especially regarding the bass sound quality. Please rest assured that we take all feedback seriously, and we will definitely look into this matter for future product improvements. We want to ensure that all our customers have the best possible experience with our products.

      Once again, thank you for choosing Sony, and we hope you continue to enjoy your gaming experience with our earbuds!

      Best regards,
      -Craig Sony_US

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