Customer Ratings & Reviews

Hello Acampana,
Awesome! We're glad that you can now sleep better thanks to the noise canceling feature of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. We are happy that you appreciate the comfortability of the buds even when sleeping. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi HappyCamper,

You made the right choice! We're thrilled that you like the sound quality, noise canceling function, and comfort of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Drew4723, While we're glad that you like the sound quality noise canceling function, stable connection, and EQ customization, we regret that you find the right bud uncomfortable. For comfortable listening experience, twist the headset unit to slide the earbud tip deep into your ear canal.

When you put the headset unit into your ear or adjust the positioning of the headset unit, see the illustration in step 2 for how to hold the headset unit.
Ref: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi 50TMoore, thanks for sharing your thoughts on the Sony - LinkBuds S! We're thrilled to hear that these earbuds have been an excellent choice for you. The immersive sound quality with Integrated Processor V1 really makes this model stand out. We hope this continues to be an enjoyable experience for you and thank you for choosing Sony. Best regards, -Dominick

Hi CurtK, we're glad you like the sound quality and the fit of our product. We appreciate your feedback regarding the bass of your SONY unit. You can configure the Equalizer/CLEAR BASS setting using the Sony | Headphones Connect app. Please check this link for more details:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html?search=bass

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi LandoBambino,

Thank you for the purchase! We're glad to hear that you like the battery performance of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Hi KatF, Awesome! We are glad to hear that you are happy with your new LinkBuds S! Thank you for choosing Sony! -Carl

Hi Kevin,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality and fit of the headphones. It's unfortunate that you are experiencing battery issues. Sony's commitment to customer satisfaction is our top priority. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Sound Connect app).

Make sure to charge both earbuds sufficiently. Use the supplied USB Type-C cable for charging. Place both earbuds correctly on the charging case. Resetting and initializing the headset may also help resolve those issues. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

-Ralph

Hi Averagetechdude,

Thanks for sharing your review and experience with the Sony LinkBuds S. We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the battery life. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Make sure to charge both earbuds sufficiently. Please also note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hey Chicago,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality of our LinkBuds S! We are also delighted to hear you are enjoying the use of only one unit at a time feature of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi OscarC, thank you for your comment. We sincerely apologize for the inconvenience you've experienced with your LinkBuds S. We understand how disappointing it can be when a product doesn't perform as expected.
To help resolve this issue, we recommend following these troubleshooting steps:

1. Reset the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
2. Check for any software updates through the Sony | Sound Connect app and apply any available updates.
3. If the problem persists, consider performing a factory reset on the earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If you continue to experience battery issues after trying these steps, please don't hesitate to reach out to our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Regards,
Estefany

Hello EdgarG,
Awesome! We're glad that you appreciate the sound quality and overall performance of our Sony LinkBuds S earbuds. Thank you for choosing Sony! - Marco

Hi Audiophile7, We are sorry to hear that the LinkBuds S did not meet all of your expectations. Depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units.

If you set the following functions, the available operating time of the battery becomes short.
Equalizer
DSEE Extreme
Noise canceling function/Ambient Sound Mode
Speak-to-Chat
Function to launch the voice assist function by your voice
Service Link
Sound quality mode during Bluetooth playback: Priority on sound quality

Should you need further assistance, please contact us for help.

Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:

Regards,
Carl

Hi YohanG, Thanks for sharing your feedback on the Sony Linkbuds S. While we're glad you like the sound quality, we're sad to hear that you have concerns on the fitting.

If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:

Sincerely,
-Craig

Hi ShawnT, Thanks for sharing your impression on the Sony WFLS900N/B Wireless Earbuds. We're glad that you like the sound quality. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. We also appreciate your feedback about the bass sound. This will help us improve on our future products. Thanks for choosing Sony! -Craig

That's amazing, chriser0! We are really thrilled that you are happy and satisfied with the fantastic sound quality, very comfortable fit & light-weight design, superb noise canceling feature, and overall performance of your WF-LS900N LinkBuds S. We appreciate your input with the battery consumption of the right unit. Depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. You may refer to the following articles for more details:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available%20operating
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00266785
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html?search=available%20operating

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Amazing, NickNaim!

We are so happy that you are satisfied with the exceptional sound quality, very comfortable fit design, industry-leading noise canceling function, long-lasting battery life, and overall performance of your new LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hello Kaitlin, That's awesome! We are glad that our LinkBuds S wireless noise canceling headphones are perfect for you. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi Leo13, We're sorry to hear about the intermittent sound and connectivity issues you're having with your Sony Linkbuds S. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate the issue by following the troubleshooting steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi MichaelW,

It is unfortunate to hear that you're experiencing a wind noise issue with the right earbud of your LinkBuds S. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix the problem by following the troubleshooting steps on this article:
Noise is heard from the headphones (LinkBuds S) - https://www.sony.com/electronics/support/articles/00278105

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue/Concern:
Telephone Number:

We appreciate you and thanks for sharing your input.

Sincerely,

Romeo
Sony social support