Customer Ratings & Reviews

Hi VianeyA,

Thanks for sharing your review and experience with the LinkBuds S. It's unfortunate that the battery is not working properly. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

Resetting and initializing the LinkBuds may also help resolve the issue:

-Resetting the headset
1. Set one of the headset units into the charging case. Leave the lid of the charging case open.
2. Press and hold the reset button of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes slowly for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. When resetting is complete, the indicator (orange or green) on the charging case lights up for about 3 seconds to show the remaining battery charge of the headset, and then turns off.
3. Check that the indicator turns off and then release your finger.
4. Remove the headset unit from the charging case and start the operation again from step 1 with the other headset unit.

-The device registration (pairing) information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

-Initializing the headset
1. Set the headset into the charging case. Leave the lid of the charging case open.
2. Press and hold the initialize button of the charging case for about 15 seconds or more. The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
3. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

-This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi KevinG, Fantastic! We're very happy to hear you love the exceptional noise canceling feature and great sound quality of your Sony WFLS900N. And we regret to learn that you're having a connectivity issue with your second pair. Please follow the troubleshooting steps on this link to resolve the issue:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for choosing Sony! -Sam

Hello AlexanderC,
Thank you for your purchase and your recommendation is highly appreciated. We're glad that you like the quality of our LinkBuds S. Regarding with the issue wherein the songs skip or disconnect, please check these links to fix it.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539673.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Marco

Hi Katie,

We regret to hear that you are having an issue with the battery life of the LinkBuds S. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Make sure to charge both earbuds sufficiently. Place both earbuds properly on the charging case. Please note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

If the headphones are not working properly, reset and initialize the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Groundball,

Awesome! We're glad that you like the comfort, fit, sound quality, and equalizer function of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hello HiThwan,
Great! We're glad that you appreciate the sound quality, bass output, noise canceling and ambient mode features of your new Sony WFLS900N/B LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Enjoy! - Marco

Hi MIKER, we sincerely apologize for the frustrating experience you've had with the battery life of your LinkBuds S. We understand how disappointing it is when a product you enjoy doesn't perform as expected, especially given your positive experience with the sound quality and noise cancellation.

To help us investigate this further and provide you with personalized assistance, please email the following information to socialsupport@am.sony.com
-Full Name:
-Username:
-Telephone Number:
-Model Number:
-Issue/Concern:

Thank you for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany

Hi Ness,

Thanks for sharing your honest review. We appreciate your feedback regarding the use of only one unit of the headset. The Sony LinkBuds S support the use of one unit by itself. This means they can be configured to only output sound to one earbud, while the other earbud stays in the charging case. If you want to use only one side of the earbuds (only the Left or only the Right), check that the earbud you want to use by itself is set to Playback control. For more details, refer to this helpful link.

https://www.sony.com/electronics/support/articles/00229345

Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Despite your concern, we're truly happy that you like everything about these earbud headphones. You can't go wrong in choosing these small and lightweight wireless earbuds. Thanks for choosing Sony! -Jess

Hi nowanairpodguy, We appreciate the feedback and we apologize for the inconvenience that you experienced with your Sony Linkbuds S. We regret to hear that the operating time is short and the battery power only lasts for about 1 hour after using them for 2 years. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ItzelC,

Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi bmk007, You've made an excellent choice! We're glad you like the amazing quality of your new Sony Linkbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hello Jenn,

Thank you for choosing Sony.

We sincerely apologize for the inconvenience you've experienced with the right side of your WFLS900N only lasting 30 minutes. Your feedback is valuable to us, as it helps us improve the quality of our products. Please rest assured that we will take this feedback seriously and work on enhancing our future products to provide a better experience. Thank you for choosing Sony.

Best regards,
-Fred

Hi Momof4,

Thanks for commenting! We are truly delighted to hear you are happy and satisfied with the exceptional sound quality, industry-leading noise canceling function, long-lasting battery life & quick charge feature, great connectivity, and overall performance of your LinkBuds S. We are sorry if they fall out of your ears when you lean forward. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi vdoc, we're glad you like the comfort and sound quality of our product. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing SONY! ~Earl

Hi JamesV, Thank you for your 5 stars! We're delighted to hear that you are enjoying your LinkBuds S, appreciating their perfect fit and exceptional sound quality. Thank you for choosing Sony! Enjoy! -Maria

Hi DavidK,

Thanks for sharing your review and experience with the Sony LinkBuds S. We regret to hear about what happened to your other headphones. We're glad that you like the fit and weight of the Sony LinkBuds S. Your feedback about the touch controls and noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

To operate the headset, tap the touch sensor correctly. To operate the touch sensor, tap the touch sensor with your forefinger. Tap the touch sensor with the ball of your finger. If you tap with your nail or fingertip, the headset may not operate. If the headset moves when you tap the touch sensor, the headset may not operate. When tapping the touch sensor 2 or 3 times, tap it quickly with an interval of about 0.3 seconds between taps. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AlecM,
That's great! We're truly happy that you are pleased and satisfied with the audio quality, battery life and noise canceling feature of the Sony - LinkBuds S True Wireless Noise Canceling Earbuds. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thanks for choosing Sony! - Marco

Hi HeathB,

We regret to hear that you are not satisfied with the LinkBuds S. Sony's commitment to customer satisfaction is our top priority.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

It is recommended to wear both earbuds properly. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi DylanD,

You made the right choice upgrading to the Sony LinkBuds S! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

-Ralph