Customer Ratings & Reviews

Thanks for the perfect rating, Renn! We're glad that you are happy with your new Sony earphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony! -Craig

Hi AmeenA, Thank you for the feedback on your experience with your Sony Linkbuds S. While we're glad you like the comfortable and secure fit, we regret to hear you find the sound quality is just average. To ensure optimal listening experience, please follow the steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html

Should you need further help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Sam

Hi Sonyearbuds, We are glad that you are enjoying our all-new LinkBuds S. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. Erin

Hi Sum1Zemog, we're glad you like our product! We understand you feedback regarding the bass of your SONY unit. You can use the “Sony | Headphones Connect” app to select select the Equalizer/CLEAR BASS setting. You can check this link for more details:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing SONY! ~Earl

Hi PathumB,

Very nice! Thank you for the 5-star rating and we're happy to hear that you like the quality of the headphones. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony and enjoy your headphones!

-David

Hi JrP1,

Awesome! We are so happy to know your satisfaction with the superb performance of the LinkBuds S. We are also thrilled to hear that you had a great shopping experience with Best Buy.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Frankie,

Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Newphonepurchase,

Great! We're glad that you like the sound quality and Bluetooth function of the headphones. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony!

-Ralph

Hi peaceflower, We apologize for any inconvenience that you experienced with your Sony Linkbuds S. While we're glad you like the sound quality, we regret to hear that the earbuds didn't fit you correctly. We understand that finding the perfect fit can vary from person to person. We recommend following the guidelines on this link on how to wear it correctly achieve a snug fit:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
If you've already followed the steps above and tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. At Sony, we are always looking to improve our product quality and features. We have noted your input about your difficulty with the touch sensor and will be sure to forward this feedback to the appropriate department.

And we would like to know more about the timer issue on your phone when you're listening to audio books. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Sony Linkbuds S

Sincerely,
Sam

Hi JonathanlK, Great! We're very pleased to hear you like the comfortable fit, ease of use, and reliable connection of your new Sony Linkbuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Sam

Hi Jolele,

We appreciate the 5-star rating! We're glad you like the comfortability and battery performance of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

Regards,
David

Hi marvel1223,

We regret to hear that you are not completely satisfied with the Sony LinkBuds S. To achieve the best sound experience and comfort, make sure that you are wearing the earbuds properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer/CLEAR BASS setting of the Sony app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Awesome! Thank you for sharing your great experience with our LinkBuds S, BrianB! We are so happy that you are enjoying the amazing sound quality, ease of use, and overall performance of these headphones. We are also delighted that you are satisfied its reasonable price.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Kevin,

Fantastic! We are so happy to know that your wife loves the amazing performance of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi UlisesJ,

Fabulous! We are so happy to hear your satisfaction with the exceptional sound quality and amazing rechargeable charging case of our LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the 5-star review and for choosing Sony!

- Romeo

Hi Dave2biz, While we're glad that you like the sound quality, we regret to hear that these won't connect to your phone. We'd love to help you troubleshoot your problem and turn this into a better experience.

To troubleshoot the problem, please follow the steps here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537735.html

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Fabulous! Thank you for sharing your wonderful experience with our LinkBuds S, Dcpgon! We are extremely pleased it suits your needs.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi Dane, We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. -Carl

Hi JarodK,

Thank you for the review and we're sorry to hear what happened with the touch controls and software of the headphones. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. Check this link for more details.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hello ShoppingMama, We are thrilled to hear that you are extremely satisfied with your new Sony wireless in-ear headphones. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent