Customer Ratings & Reviews

Hi TheDudeAbides, Thanks for the feedback. We're sorry to hear that the you are having issues with the fitting. If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:

Sincerely,
-Craig

Hi TysonT,
We are sorry to hear about your Sony LinkBuds S True Wireless Noise Canceling Earbuds having an issue with the left bud draining so easily. This is not the experience we want to hear from our customers. It seems that you reached out already to our support team, may we know the case number for us to review your file and provide better assistance? For the meantime, please visit the Sony Support site, click Product Repair at the bottom of the page for your repair options.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFLS900N:


We apologize for the inconvenience and hope to speak to you soon to resolve the issue.


Sincerely,
Marco
Sony Social Support

Hi EricR, we're sorry to hear that you have an issue with the battery of your Sony unit. This is not the experience we want you to have. We'd like to turn your opinion around regarding these earbuds. We recommend following this link if available operating time is short, the battery power does not last long:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=battery

We'd also like to review your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:

~Earl

Hi Mateo,

Perfect! We're glad that you like the sound quality and weight of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thanks for choosing Sony!

-Ralph

Hi RobertR, we're glad you like our product. We appreciate your feedback regarding the LinkBuds S.

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony. ~Earl

Hi Dave, Thank you for choosing Sony. We are sorry to hear that the WFLS900N did not meet your expectations when it comes to the sound quality. 360 Reality Audio is a new music experience using Sony’s 360 three-dimensional audio technology. Positional information is attached to each sound source such as vocals, chorus, and musical instruments, and are placed in a spherical space. This will let you enjoy a growing library of 360 Reality Audio tracks, major artists, frontline contents, as well as legendary catalog contents, through our music streaming service partners. Also, installing the latest software version of the link buds will greatly improve the overall performance of the unit.

If you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Nomad, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the audio of your Sony unit. Please switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection. Please follow this link for more information:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html?search=sound

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi AndyS,

It is unfortunate to know that you are having an issue with your LinkBuds S within a less than a year of use. This is certainly not the experience we were hoping you would have. Please allow us to help you troubleshoot the problem. If you haven't yet, please try performing the steps on these articles to isolate your audio issue with the one side of the LinkBuds S:
There is no sound, or sound is only heard from one side of the earbud headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278101
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

I hope this helps.

Should you more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi USAbeatFrance, we're glad you like our product. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing SONY. ~Earl

Hi Ryrydontdie,

Amazing! We are really delighted to hear you are happy and satisfied with the superb performance of the WF-LS900N LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi JustinH, We’re sorry to hear you did not have a great experience with our Sony Linkbuds S. Your feedback is valuable to us as we continuously strive to improve our products. Regarding the difficulty in removing the earbuds from the charging case, we'll take this into consideration for future design enhancements.
And for the popping and static sound issue due to the earbud being dropped, we recommend contacting our product support team through this link for further assistance: https://us.esupport.sony.com/support/s/service?language=en_US.

Regards,
Sam

Hi JCSG, we're glad you like the sound quality of our product. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing SONY. ~Earl

Hi bigdaddynorcal,

Thank you for the feedback and we're sorry if you're disappointed with the sound quality of the headphones. Please allow us to help you and turn this into a better experience. If the headphones are still with you, we're more than happy to help you out. The sound quality of the headphones will depend on the source that you're playing. Also, if the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.

We suggest to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Catalangas,

Thank you for the review and we're glad to hear that you like the light weight design, battery life and sound of the headphones. The sound quality will depend in the source that you're playing. We also recommend using the Sony Headphones Connect app so you can adjust and utilize the sound settings for better audio experience.

Automate your audio experience with ultralight headphones that feature smart technology to connect your online and offline worlds like never before. Seamlessly shift from ambient sound to advanced noise canceling and enable automatic playback that learns from your behavior. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Hi JulioM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want your to have. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Yongsheng, We apologize for the inconvenience that you experienced with your Sony Linkbuds S. We regret to hear that the battery power on the right earbud only lasts for about 1 hour and a half after using them for less than 2 years. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Rilex, Great! We're glad that these earbuds headphones are perfect for your lifestyle and you're enjoying the incredible audio quality. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone. Thank you so much for choosing Sony! -Jess

Hi Fernano,

We're glad that you like the comfort of the headphones. Your feedback about the sound quality and noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the LinkBuds S is updated (via the Sony Headphones Connect app).

To achieve the best sound qualities and noise canceling effects from the headphones, make sure that you are wearing the LinkBuds S properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

You also have the option to use the equalizer function and noise canceling settings of the Sony Headphones Connect app to tailor-fit the sound quality and noise canceling function depending on your needs. Please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi IdalmaS,

While we are glad to know that you love our Sony, we are really sorry if you are experiencing some issues on your LinkBuds S. This is definitely not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your headphones.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case number (if any):
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support