Customer Ratings & Reviews

Hi happy1, We're pleased to hear that you like the audio quality and fits nicely. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. Erin

Hi WendyJ,

We are really sorry if our LinkBuds S didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding the sound quality, this usually differs from the source's signal and content that is playing. For low sound quality issue with our LinkBuds S, we always recommend following the troubleshooting steps on this article:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

As for the noise or unusual sound, please refer to the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00235161

I hope this helps.

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi ChristianK, We are sorry to hear that you are experiencing issues with the sound quality of your Sony LinkBuds S. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.
If any of this is the case, check that you are wearing the headset properly in your ears.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Michael, While we are glad that you like the audio quality, we regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

You can turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. Please ensure you have the app downloaded from the app store.
Ref: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537527.html


If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
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Sincerely,
Erin

That' awesome, Jordan! We are thrilled that you having an enjoyable workout experience with the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi ChefboiRB,

Thank you for sharing your experience with the LinkBuds S. While we are thrilled to know your satisfaction with the overall performance of these headphones, we are sorry if you are encountering an issue when using only one earbud. As part of normal operation, you cannot use only the left unit of the headset when Service Link is turned on from the “Sony | Headphones Connect” app. However, you can use only the right unit of the headphones. And depending on the assignment of the touch sensors and/or the Voice Assistant setting, you may not be able to use only one unit of the headset. To solve this problem, please follow the troubleshooting steps on these articles:
Using only one unit of the headset - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539672.html?search=using%20one%20headphone
There is no sound or the earbud doesn't work when using one earbud by itself - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229345

I hope this helps.

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi aaronnw,

While we are glad to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your LinkBuds S, we are really sorry if you are having a wind noise issue. This is definitely not the experience we wanted you to have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00232102
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00273844
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108

And as a general recommendation (if you haven't yet), to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more technical assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps, and thank you so much for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hello Clover80,

Thank you for considering Sony products.

We sincerely apologize for the frustration you've experienced with the WF-LS900N. It's concerning to hear about the ongoing disconnections and diminished sound quality, particularly while using the Active Noise Cancellation feature at the gym.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi SandhyaD,

Thank you for the review and we're sorry to hear what happened with your headphones. The sound of the call will depend in the signal and environment. You may try to initialize the headset, and pair the headset and the device again. Check this link on how to.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi PearleneW,
We appreciate you for providing your honest review. We're glad that you are satisfied with the audio quality of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. We value your opinion and we will forward this to our engineering team to help us improve our products. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! - Marco

Hi EveretteD,

Thank you for the purchase. We're sorry to hear what happened with the earbuds of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Also, make sure that you're wearing the headphones correctly. Check these link for more details.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539658.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Erick, We're sorry to hear about the "wind noise" issue that you've experienced with the Sony Linkbuds S and it had to be returned. This is definitely not the news that we'd like to hear nor the experience we want you to have.
For future reference, we can offer assistance on how to troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hello BabyBop123, We are sorry to hear that. Please make sure to update the firmware of your headphones to improve its quality: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads. To have a better listening experience, we highly recommend using the right size of earbud tips and wearing them correctly. For more details, please visit the links below:

- https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539658.html
- https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you. Vincent

Hi JeffO,

Thank you for the review and we do apologize if you're not satisfied with the headphones. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi AlexanderG, Thank you for the 5-star review of your LinkBuds S. We're truly glad these earbud headphones deliver superb bass and incredible audio quality. With LinkBuds S, you're always connected to your everyday worlds. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Jess

Hi Marco,

Thank you for your review. While we are thrilled that you are satisfied with the outstanding sound quality of our LinkBuds S, we are really sorry if you are having an issue with the right earbud within 3 months of use. This is usually not the case and definitely not the experience we wanted you to have. If you haven't tried yet, please follow the steps provided on the articles below as these may help solve the issue:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537720.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229323
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

We want to make sure you’re taken care of and help check on your LinkBuds S.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi John,

Very nice! We're glad you love the fit and sound quality of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

Regards,
David

Hi Ipod, We are thrilled to know that your new Son LinkBuds S are the best in-ear headphones you have had. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony! Vincent