Customer Ratings & Reviews

Hi Tank, We're sorry to hear that the volume level did not meet your expectations and it had to be returned. This is definitely not the experience with want you to have. To ensure optimal listening experience, there are volume adjustment function, equalizer, and sound settings that you can fine tune from the "Sony | Headphones Connect” app and from following the steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi spinnerd,

While we are glad that you are satisfied with the outstanding sound quality of our LinkBuds S, we are really sorry if didn't live up to your expectations and that it had to be returned. This is definitely not the experience we were hoping you would have. For any performance issues, we always recommend visiting our support website. There you can find help guides, manuals, and troubleshooting articles that may help solve any problem with the unit.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s

You can also contact us for assistance in searching for something which may meet your need.
Contact our Support team - https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value you and your feedback, and we are hoping that you will consider Sony again in your future purchase.

Sincerely,

Romeo

Hi DenisK, We're so sorry to hear about your experience with the Sony Linkbuds S. We understand how frustrating this must be for you. This is definitely not the news that we would like to hear. Your satisfaction is our priority, and we’re committed to resolving this matter promptly. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi FrancheaD, We’re sorry to hear you did not have a great experience with your Sony Linkbuds S. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To resolve the Bluetooth connectivity issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

And for low sound quality issue, please refer to this link to resolve the issue and ensure optimal listening experience:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Jeff, we're genuinely sorry to hear about your experience with the Sony - LinkBuds S. We understand your frustration, it must be very disappointing having a product work just once and never again, this is certainly not the experience we want for our customers. We'd like to help and take a look at your case, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony.
Regards.
-Dominick

Hi LoganG, We're sorry to hear that you were not impressed with the Sony LinkBuds S Wireless earbuds. We take this as feedback as it can help us improve in the future. We hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig

Hi Madness,

This is not the experience that we want you to have. For optimum performance, make sure that the software version of the LinkBuds S is updated (via the Sony Headphones Connect app).

For connectivity issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

Resetting and initializing the headset may also help resolve those issues. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Thank you for sharing your feedback and letting us know about your experience with the WFLS900N, WILMARIEG. We're very sorry to hear that the product was not working properly when you received it. This is not the experience we want for our customers.

If you have any remaining concerns or would like assistance with a replacement or troubleshooting for a future purchase, please feel free to reach out to our support team. We are committed to improving our products and service, and your feedback helps us do better. Thank you for giving Sony a try.

Best regards,
Gus
Sony Social Media Team

Hi Grumpy,
We're sorry to hear about these battery draining issues for Sony LinkBuds S. For this issue, you may follow the steps on this link to resolve it.

https://www.sony.com/electronics/support/articles/00236552?utm_source=glean

If the issue still unresolve and you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.


Regards,
Marco

Hi JanM, We apologize for the inconvenience that you experienced with your Sony Linkbuds S. This is definitely not the news that we would like to hear. Let's try to isolate and resolve the no-power/battery-related issue by following the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537705.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Wildcat, we regret to hear that the LinkBuds S True Wireless Noise Canceling Earbuds did not meet your expectations. This is definitely not the experience we'd like you to have. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Jamanti, We're sorry to hear about the "wind noise" issue that you're experiencing with your Linkbuds S when the noise canceling feature is on. This is definitely not the news that we'd like to hear nor the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Jaydeetay,

Thank you for your time writing this review. We regret to hear the earbud headphones is not working properly and you're having some issues after 15 months of use. We'd love to troubleshoot this and make this a better experience for you. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

In the meantime, if there is no sound from the earbud headphones, or sound is heard only from one side, check if the issue is resolved after completing each step on this link: https://www.sony.com/electronics/support/articles/00278101

A separate article is available if the headphones don't turn on here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278102

Maybe there's something that we can do to help you. Please contact us. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Again, we are sorry you are experiencing some issues with your unit and would like to work together to find a solution.

Sincerely,
Jess

Hi DEP14,

While we are glad to know your satisfaction with the performance of our LinkBuds S, we are really sorry if you had encountered an issue with the left earbud and that it had to be returned. This is certainly not the news we'd like to hear from you. Some of these issues may happen due to various reasons. The following article may help solve the problem:
There is no sound, or sound is only heard from one side of the earbud headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278101

We value you, and we are so sorry for the inconvenience. We hope that you'll consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support

Hi Yajra,
Thank you for your time writing this review. We're sorry to hear the issues that you are having with your LinkBuds S. Let's work together and troubleshoot the problem,

If charging cannot be done, please try the following steps:
Make sure the headset is set securely in the charging case.
Be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
If the earbud tips are not properly attached to the headset, the headset may not be charged with the supplied charging case. Check that the earbud tips are attached properly when you store the headset in the charging case.
If earbud tips by other manufacturers are used, the headset may not be charged with the supplied charging case. Be sure to use the supplied earbud tips when charging.
When the charging ports of the headset or the charging case get dirty, the headset may not be charged. Clean the charging ports with a soft dry cloth.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
While charging, be sure to keep the lid of the charging case closed to prevent the battery of the charging case from being wasted.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537706.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Kazu,

Awesome! We are so happy to hear you are enjoying the amazing sound quality of our LinkBuds S. We are sorry if they didn't fit you well. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi PeterM,

We're truly sorry to hear about the issue you had with the LinkBuds S, that's definitely not the experience we wanted you to have. We'd love to help.

If they can't be turned ON at all, check this out for troubleshooting steps that might help resolve your issue: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537705.html

If they can be turned on and the battery power does not last long, check this out: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

We hope the information helps. If the issue remains unresolved, start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products. Your experience matters to us, and we’re committed to resolve this concern.
-Aldair

Hi Allballsnotip, We're sorry to hear about the issue that you're having. This is usually not the case for our Sony Linkbuds S nor the experience we want you to have. For connectivity issues, please tet the headset to “Priority on stable connection”. You may refer to this link for additional details: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html
Also, when receiving a call when using a smartphone or mobile phone, some smartphones or mobile phones may receive a call on the phone instead of the headset. When using HFP connection, transfer the call to the headset by holding your finger to the touch sensor on the left or right headset unit for about 2 seconds or more, or by using your smartphone or mobile phone.

And when you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (LinkBuds S Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (LinkBuds S Hands-Free)] cannot be selected, select [Headset (LinkBuds S Hands-Free)] on the settings of your computer to make connections.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam