Customer Ratings & Reviews

Hi User11,

Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Hello Nick,
That's nice to hear! We are truly happy that you like your new Sony LinkBuds S True Wireless Noise Canceling Earbuds for its good sound and bass quality. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi Royo,

It is unfortunate to know that the noise canceling function of our LinkBuds S didn't live up to your expectations. This is certainly not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For the noise canceling, this function is usually effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function of these headphones, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Additionally, the following troubleshooting articles may help you improve your overall noise canceling experience:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229342


And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

I hope this helps.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Thank you so much for sharing your amazing experience with the LinkBuds S, Junebug! We are extremely pleased it perfectly suits your needs.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for commending our LinkBuds S and for choosing Sony!

- Romeo

Hi Tombkater, Awesome! We're glad that you are enjoying the audio quality. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hello Roberto72, We are thrilled to hear that your Sony LinkBuds S are the best wireless in-ear headphones ever for you. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi Edwa, we're glad you like the comfort of our product! Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing SONY. ~Earl

Hi JRocksteady88, We're sorry to hear that your Sony Linkbuds S did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To ensure optimal listening experience, there are volume adjustment function, equalizer, and sound settings that you can fine-tune from the "Sony | Headphones Connect” app. Please refer to the link below for additional steps:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Jacob,

We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not completely satisfied with the headphones. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi CaseyM,

We are really sorry if our LinkBuds S didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For the sound quality, this usually differs from the source's signal and content that is playing. For low sound quality issue with our LinkBuds S, we always recommend following the troubleshooting steps on this article:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

For your call quality issue, please follow our suggested troubleshooting steps on this article to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278104

And for audio drop or no sound issue from one side of the headphones, please refer to the troubleshooting instructions on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229323

Lastly, as a general recommendation, to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more technical assistance/information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Henry,

Amazing! We are so happy to know that you love your LinkBuds S! We are also thrilled to hear your satisfaction with the exceptional sound quality, small & lightweight for all-day comfort design, fantastic noise canceling feature, long-lasting battery life, and superb performance of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Bruce,

This is not the experience that we want you to have. For optimum performance, make sure that the software version of the LinkBuds S is updated (via the Sony Headphones Connect app).

To achieve the best sound qualities from the headphones, make sure that you are wearing the LinkBuds S properly. You may find this link helpful:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

You also have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

For connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

Resetting and initializing the headset may also help resolve those issues. You may refer to the steps on these links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WFLS900N.

Sincerely,

-Ralph
Sony Social Support

Hi MrsSonjaH,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

We hope you already tried resetting and initializing the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If still not resolved, please email the below information to socialsupport@am.sony.com so can know more about what happened and review your file:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi GeoffreyV,

Thanks for reaching out to us with your concern. While we're glad that you like the amazing sound quality, we're so sorry to hear you are having some connection issues with the unit. This is definitely not the customer experience we want you to have. Using headphones in a crowded place, such as on a train or busy road, nearby devices may interrupt Bluetooth communication and cause sound interruptions, interference, or noise. If the issue doesn't occur at home or with fewer nearby devices, Bluetooth communication interference is causing the issue, not the headphones.

As a suggestion, you may try setting the Sound quality mode to Priority on stable connection and see if it resolves the problem. Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.

For additional troubleshooting steps when sound skips when using the headphones (LinkBuds S), please visit this link to resolve the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

If you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi JasonM,

We are really sorry if the battery life and features like the noise canceling & Adaptive Sound Control of our LinkBuds S did not meet your expectations. We are also sorry if you are experiencing a Bluetooth connection issue. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience.

For the battery life, usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions. The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available
Note:
Either side of the headphones can work as the main unit, and the main unit consumes more power than the other side. Because of this, the remaining battery level may vary between left and right.

As for your Bluetooth connection issue, the LinkBuds S are designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

And regarding Adaptive Sound Control, this feature is designed to automatically adjust the sound settings based on your environment to provide the best audio experience. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. You can turn off this feature from the Sony | Headphones Connect app.

You may also find the following articles helpful:
Ambient Sound Mode or Noise Canceling function changes unexpectedly, or a notification sound is sometimes heard - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229328
The Noise Canceling effect is weak or not working (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Kevin, We're sorry to hear about your earbuds. This is definitely not the experience we wanted you to have. We understand its costly to replace one earbud. The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. Sincerely, Craig

Hi user805849,

We regret to hear that you are not completely satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the headset is worn properly and you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi MKDreams, Thank you for your review. We sincerely regret to hear that you've encountered metallic/pinging sound on your Linkbuds Wireless earbuds. This is definitely not the experience we wanted you to have on our premium headphones. Some of these problems can be fixed by performing the steps below:

To eliminate the pinging/metallic sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching."
When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. This can be deactivated by turning off the notification sound from the Sony | Headphones Connect app.

More details are provided on these articles:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

We value you and your feedback, and we are hoping that you'd still consider Sony again in your future purchases.

Sincerely,
-Craig
Social Support

Hi PauljP,

While we are glad that you find our LinkBuds S great, we are really sorry if you are encountering a Bluetooth connection issue. This is certainly not the experience we want you to have. If you still have the unit, we'd like to help you isolate and fix this problem. The LinkBuds S are designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

And as a general recommendation, we also recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support