Customer Ratings & Reviews

Posted 11 months ago

Hello Justin,

Thank you for choosing Sony!

We're immensely pleased to hear you've had a great experience with the WF-LS900N earbuds! It's fantastic that you appreciate the textured grip we designed for comfort and usability. We hope you continue to love them!

Best regards,
-Fred

Posted 2 years ago

Hi AndrewB, we're glad you like our product. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Posted 3 years ago

Hi JHPATA,

You made the right choice with the Sony LinkBuds S! With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony!

-Ralph

Posted 2 years ago

Hi JosephM,
Thank you for your time writing this review! Glad to hear your new Sony LinkBuds S suits your needs and expectations. Nice to know you love the great sound quality and texture of the earbuds and case. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Kris

Posted 2 years ago

Hi WilliamT,

While we are thrilled to know your satisfaction with the outstanding sound quality and fast Bluetooth connectivity of the LinkBuds S, we are really sorry its touch control function didn't live up to your expectations. For the touch sensor, you can actually change the function assignments to the touch sensors of the left and right units using the “Sony | Headphones Connect” app. For example, the music playback function that is assigned to the touch sensor of the right unit in the factory settings can be changed to the touch sensor of the left unit. You can also change the settings that do not assign the music playback function, noise canceling function, Ambient Sound Mode and playback volume adjustment function, etc. For reference, you may refer to the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

We greatly appreciate your input with this function. If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Posted 1 year ago

Hi NatetheSkate, Thank you for your review. We are delighted to hear that the sound quality and noise-cancelling features of your Sony LinkBuds S meet your expectations. Your feedback regarding the Sound Connect app is invaluable to us as we strive to improve our future offerings.

We would also like to apologize for the inconvenience you're experiencing with the battery issues. For assistance with the short operating time of your earbuds, you can find helpful information and troubleshooting steps at the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html. If you haven't yet, we recommend updating the software for your Sony LinkBuds S to the latest version, as this can enhance the overall performance of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796.

Furthermore, you can refer to the guide linked below to troubleshoot and resolve issues by resetting the headset to its factory settings: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html.

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria

Posted 3 years ago

Hi DouglasM,

While we are thrilled to know your satisfaction with the outstanding sound quality of the LinkBuds S, we are really sorry if they didn't fit you well. This is certainly not the experience we wanted you to have. Please allow us to help you and turn this into a better experience. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

I hope this helps.

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Posted 2 years ago

Hi StephanieG,

Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality and noise canceling of the Sony headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Posted 1 year ago

Hi SpencerN, Thank you very much for the five-star rating! We are thrilled to hear that you appreciate the noise-canceling features and lightweight design of your Sony LinkBuds S earbuds. They truly represent an excellent investment in terms of quality and performance. Thank you for choosing Sony! Enjoy! -Maria

Posted 3 years ago

Hi Tjfen,

Fabulous! We are extremely pleased to know your satisfaction with the exceptional sound quality, reasonable price, ultra-small design, and multipoint connection function after the latest firmware update of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Posted 2 years ago

Hi there,

Thanks for reaching out to us. While we're glad that you are enjoying the sound quality and noise cancellation, we regret to hear a loud wind noise or unusual sound can be heard from the headphones. Please allow us to help you and turn this into a better. We recommend to update the headphones' software to the latest version (via Sony Headphones Connect app). Doing so may resolve the issue.

When the Noise Canceling function or Ambient Sound Mode is turned on, the ambient environment may increase the wind noise. In this case, please visit the links below for troubleshooting steps to consider.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229342
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105

If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Posted 2 years ago

Hi Display,

Perfect! We're glad that you like the range, connectivity, and multipoint function of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Posted 1 year ago

Hi Billy,

Amazing! We're thrilled that you like the design and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Posted 2 years ago

Hi Gordo,

Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Posted 1 year ago

Hi PDomingo,

We're glad that you like the sound quality, fit, and noise canceling function of the headphones. It's unfortunate that you are not satisfied with the touch controls, connectivity, and battery life of the LinkBuds S.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Tap the center of the touch sensor with the pad of your index finger. When tapping the touch sensor 2 or 3 times, tap it quickly with an interval of about 0.3 seconds between taps. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html

For connectivity issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

Please note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If the headphones are not working properly, reset and initialize the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Posted 2 years ago

Hi ZeqW, We're glad that you are enjoying your LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or h

Posted 2 years ago

Hi Srith,

Great! We're thrilled that you are enjoying the sound quality, noise canceling function, and ambient sound of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Posted 2 years ago

Hi MarcoC, We're glad that you are enjoying your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig