Customer Ratings & Reviews

Hi JeremyT, Thank you for the feedback on your experience with your Sony Linkbuds. We're glad you're having a great time listening to music, hear calls, listen to music, play games, and hear other types of online content anytime, all while remaining naturally connected to the ambient sounds around you. To ensure optimal listening experience and improve the sound quality of this earbuds, please follow the steps on this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
Hope this helps and thanks for choosing Sony! -Sam

Hi KamikazeCorpse,
Thank you for writing this review. While we are glad that you like the design and how the Sony LinkBuds fits you, we're sorry to hear that it was returned due to discomforts while wearing the unit. This may be resolved by wearing the headset properly and changing the fitting supporters to another size to comfortably and snugly fit your left and right ears. We appreciate you and hope that you will shop Sony again in the future. Thanks again for shopping Sony. - Kris

Hi Takamenu, nice! We're glad you like the sound quality of our product! Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony. ~Earl

Hi Cover,

Thank you for the review and we do apologize for the inconvenience. You may find this link helpful on how to resolve your issue.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00278101

The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the “Sony | Headphones Connect” app.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Sajankuruvila, That's wonderful! We are really delighted to hear you are satisfied with the incredible features and impressive performance of your new LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi JohnG,

Thank you for the review. We're sorry to hear what happened with your headphones. To isolate the charging issues, please charge the charging case using a different USB Type-C cable.

If the situation does not improve, service might be required. You can email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Thank you for letting us help assist you.

-David

Hi DMarie,

While we're happy that you like the small, lightweight design, we regret to hear the LinkBuds did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. We appreciate your effort on trying all the fitting supporters that came with the unit. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely. (The size of the left and right fitting supporters may be different)
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

We regret to hear that you're considering to return the unit. We want to make sure you’re taken care of.
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thanks for sharing your feedback.

Regards,
Jess

Hi VeronicaM,

Very nice! We're glad to hear that you love the sound quality of your new Sony headphones. Thank you for choosing Sony!

-David

Hi RevolutionOF91, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and these delivers exceptional comfort, great sound and call quality. It's good to know that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you Thank you for choosing Sony! -Jess

Hi Heartless,

We regret to hear that you are not satisfied with the performance of the headphones. The tap detection function, Bluetooth pairing, or sound quality can be affected if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears. They may also fall out or feel uncomfortable during use.

Medium-sized (M) ear fitting supporters are attached to the LinkBuds at the time of the purchase. If they are too big or too small, select a different fitting supporter to help the LinkBuds fit better and feel more comfortable. We recommend starting with the larger sizes and working your way down to the smaller sizes until you find the best fit.

Note: The best fitting supporter may be different for each ear.

Please refer to this link for steps on how to wear the headphones properly:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276486

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

Sincerely,

-Ralph
Sony Social Support

Hey Powerballwin84m,

Awesome! We are extremely pleased that you are satisfied with the exceptional sound quality- especially when watching movies and listening to audiobooks, and overall performance of your new WF-L900. We appreciate your input when using these LinkBuds in a gym.

If there's something we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

With the WF-L900 LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi JnF1986, We are glad you are enjoying the all-new Sony LinkBuds. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.

Our all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin

Hi Kalab, Great! We're so glad you like the exceptional comfort of these LinkBuds and you don't even notice you are wearing them. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi IvanS,

Thank you for the review and we're sorry to hear what happened with your headphones. Factory reset the headphones and try again. Here's the link on how to.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Anglwyngs,

Thank you for the 5-star rating! We're glad you like the comfortability of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi Rich, We're glad that you are enjoying the audio quality. WFL900
We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin

Hi ColbyS,

Thanks for sharing your review and experience with the Sony LinkBuds. We're glad that you like the Speak-to-Chat function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi DavidR, That's very generous of you! We're truly pleased to hear you love your Sony LinkBuds and these deliver exceptional comfort and great features. It's good to know that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi Charlie, Thank you for the feedback on your experience with your Sony Linkbuds. While we're glad you like the excellent sound quality of this earbusd, we regret to hear you're having issues with the fit. To obtain the best fit and prevent the earbuds from falling out, please try to change the fitting supporters to another size to comfortably and snugly fit your left and right ears.

To find out how to change the fitting supporters and how to properly wear the headset in your ears, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

And please watch a short YouTube clip on how to properly fit and wear the LinkBuds by visiting link below:

https://www.youtube.com/watch?v=FT-QIP2FeMM

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam