Customer Ratings & Reviews

Hi JonathanB, Thank you for giving the SASW3a perfect rating! And good to hear you love the excellent shopping and customer service experience. Thanks for choosing Sony! -Sam

Hi DObrien, Thanks for your feedback and insights. We're happy to hear you like the your Sony SASW3. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Erin

Hi Grif321, we're glad you like our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl

Hi Mikerosas42, Thank you for sharing your feedback about the SA-SW3 subwoofer. We are sorry to hear that it did not meet your expectations. To ensure optimal listening experience, we recommend running the Sound Field Optimization through your paired A-Series audio system to calibrate the subwoofer's performance to your environment. Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi JigneshkumarC, we're glad you are enjoying our product! With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thanks for choosing SONY. ~Earl

Hi Grapejuice, nice! We're glad you like your new Sony unit! We hope that you also like your new Sony SA-SW3 wireless subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony. ~Earl

Hello ShaunW,
Thanks for purchasing our Sony SASW3 Subwoofer and for your recommendation. We are truly happy that you are pleased with the quality and performance of the unit. Thank you for choosing Sony! - Marco

Hi 65inchSonyTV, Perfect! We're very happy to hear that it works and pairs well with your Sony TV. Thanks for choosing Sony! -Sam

Hi Sonyuser,
Great! We're very excited to hear that you appreciate the sound quality and performance of our Sony SASW3 Subwoofer. With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thanks for choosing SONY! - Marco

Hi ItzSchmiddy,

That's great! We're glad to hear that you like the bass sound quality of the speaker. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi GrouchyGamerDad, Thank you for the 5-star rating! We're very pleased to hear that you're satisfied with your purchase. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Sam

Hi Richard, We are sorry to hear that you had a volume issue with the unit and you had to return it. That was definitely not the customer experience we wanted you to have. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent

Hi ElizabethP, You've made an amazing choice! We're glad to hear that you purchase the Sony SASW3 together with your Sony TV. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Sam

Hi Tammyem, Thank you for the great review! We're delighted to hear that your grandsons loves it. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Sam

Hi Hemi,
Thanks for the review and for sharing your experience with us. We're really sorry to hear that you’re having a tough time getting your SA-SW3 subwoofer connected. Also, we apologize that the app hasn't been very user friendly for you.

We want to make sure you get that cinematic sound you were looking for as soon as possible. Our support team can walk you through the process step by step to make sure the subwoofer and your soundbar are talking to each other correctly.

Please reach out to them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony and sharing your thoughts.
Warm regards,
Estefany

Hi Tyson, we're sorry to hear that you're not completely satisfied with our SA-SW3 and we appreciate your honest feedback.
We understand your point about the SA-SW3 being designed to integrate seamlessly within the Sony audio ecosystem and we regret if this has caused any inconvenience or limited your desired setup. Your comments are invaluable as we continuously strive to improve our products and user experience.

Thanks for considering Sony products and for sharing your thoughts with us.
Sincerely,
Estefany

Hello Bags, thank you for bringing this out to our attention! We're sincerely sorry to hear you had this bad experience with your SASW3 subwoofer. Let us provide you personalized assistance through email. Send us a message at [email protected], kindly add your name, Best Buy username, model number, issue and telephone number. Looking forward to hear from you soon! Best regards, -Jenn.

Hi JamesW, Thank you for sharing your positive experience with your SASW3! We're glad to hear that the quality of the sound greatly improved after the update. Thanks for choosing Sony! -Sam

Hi CharlesW,

Very nice! We're glad to hear that you like the sound quality and price point of the speaker. Thank you for choosing Sony!

-David

Hi RichardM,
Thank you for reaching out and sharing your experience with the SA-SW3. We're sorry to hear that you've had trouble connecting via Bluetooth and finding the correct sound levels. We're here to help.
Please try the following steps to troubleshoot the issue:

About the issue with the sound, you need to make sure that the power indicator on the subwoofer is lit in green and then you can press SW + or BASS + on the remote control of your audio system to increase the subwoofer volume.
Also, If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone using your audio system.
In addition, you can perform a power reset on the unit. Just unplug it from the AC outlet, leave it unplugged for 1 minute and plug it in again.

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Best regards,
- Stephanie