Customer Ratings & Reviews

Hi LesC, Fantastic! We're thrilled to hear you like the powerful bass sound this unit delivers. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Sam

Hi Martinozmania, Thank you for telling us about your experience with your SA-SW3 Sony subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! Erin

Hi LJGBBY, That's amazing! We're very happy to hear you like well-balanced bass and volume level of your Sony SA-SW3. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Sam

Hi THOR,

Thank you for taking the time to share your experience with the SASW3 subwoofer. We’re sorry to hear it didn’t meet your expectations and that you had some trouble with the first unit. It’s frustrating when things don’t work right out of the box, and we appreciate your patience in getting it sorted with a tech visit. If there’s anything we can do to assist you further or improve your experience, please don’t hesitate to let us know. We’d be happy to help!

You may send us an email at [email protected] with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi BarbaraL, Thank you for the feedback on your experience with your SASW3. And we're sorry to hear that the bass response overpowers the dialog. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Depending on the model of the Sony home theater system that you're using, you can adjust the volume of the bass by pressing the SW + or - button on the remote. You can also go to the speaker settings to further tweak your overall listening experience. Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hi dart, we're glad you like our product. With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thanks for choosing SONY! ~Earl

Hi RafiuA, knowing that you love our product warms our hearts. Enjoy your new wireless subwoofer! We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl

Hi RyanC, We’re sorry to hear you did not have a great experience with your Sony SASW3 and it had to be returned. Performing the Sound Field Optimization on your Sony home theater system can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

hi JuliusJ, Thats great! We're so happy to hear that the Sony SASW3 added a clean bass to your Sony A5000 soundbar setup. Thanks for choosing Sony! -Sam

Hello TNY69, We are sorry to hear about your concern. Please make sure to press the BASS+ on the remote control of a compatible model to increase the subwoofer volume. Ensure that the the input sources contain bigger bass sound components for better listening experience. Also, make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment.Thank you for choosing Sony. Enjoy! Vincent

Hi omrats, we're glad you like the sound quality and design of our product! With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thanks for choosing SONY! ~Earl

Hi pietrojd, we're glad you are happy with our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl

Hi Robn, we're glad you like the sound quality of our product. With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thank you for choosing SONY. ~Earl

Hi Edgardo, we're glad you like our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl

Hi GadgetBoy, we're glad you like our product! We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing SONY! ~Earl

Hi Matthew, we're glad you like the sound quality of our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing SONY! ~Earl

Hi Pete, Thank you for telling us about your experience with your SA-SW3 Sony subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Carl

Hi Jaxilm,

We regret to learn the you've had experienced some pairing issues with the Sony SA-SW3 wireless subwoofer and it doesn't connect properly to your soundbar. We also appreciate your feedback regarding the need to use for an app to setup the unit. The Sony BRAVIA Connect app allows you to control your home entertainment system from your smartphone. For smooth setup and easy troubleshooting. This is a control app for easy use of Sony TVs and home theater products. There are some things we’d like for you to try and see if we can resolve your audio cut-off/pairing issue.

First, please ensure that the connected home audio is using the most current firmware. After confirming latest firmware is installed and the behavior continues, you can try this procedure if the drop-off is caused by wireless interference within your home: https://www.sony.com/electronics/support/articles/00200429

Reset the speaker system by following the steps here: https://www.sony.com/electronics/support/articles/00250225

Feel free to test the unit again and verify if it resolves the issue. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Home audio system by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.

If you need further assistance regarding your concern, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi azjayjohn, we're glad you like our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing SONY! ~Earl

Hi Louis, we're glad you are enjoying our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl