Customer Ratings & Reviews
- Model:
- SASW3
- SKU:
- 10187828
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Subwoofer that multiplies sound quality 10x!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adding this to the sound bar makes the new sound explode from the room! It's fabulous!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKJK, we're glad you like the sound quality of our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl
Sony subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.upset that it does not connect to my receiver. it would be nice if this was compatible with Sony receivers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RahmedP, Thank you for sharing your feedback on your Sony SASW3. We appreciate your interest in compatibility with Sony receivers. I would recommend the Sony SACS9 if you're looking for a compatible subwoofer with our Sony AV receivers that is equally powerful as the SASW3.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sups i have heard. I got alot of steros and this by far is the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilgamesh, we're glad you like our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl
Sub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and sound is not even close to Bose or Sonos, the app to adjust volume bass is really sad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Complaint,
Thank you for choosing Sony!
We truly apologize for any inconvenience caused by the sound quality issues. Your feedback is incredibly important to us, and we want you to know that we are committed to addressing your concerns. We are actively working to improve our products and your feedback will be taken into consideration as we strive to enhance our offerings.
Best regards,
-Fred
Sub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sub. Shakes the house lol. Great thing to make thewufe mad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodeK, we're glad you like our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl
Beast of the beasts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will shatter the whole house and great bass with voice quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gordon, we're glad you are enjoying our product. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl
PARTS MANAGER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS INCREDIBLE! REALLY LIKE THE SOUND AND BOOMS THAT IT MAKES!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlennM, we're glad you like the sound quality of our product! We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! ~Earl
Poor build quality.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second of these subwoofers, and they both failed for the exact same reason. The wiring of the internals was poorly done by the manufacturer. Simply using these caused a critically important connection to vibrate loose. I know it is a loose connection because, if I hit the area where the power light is located hard enough, it turns back on. Yet as soon as something with any bass hits, the connection breaks again and it shuts off. Bought the first in November 2022, it broke in December 2022, returned it January 2023 and left with a brand new one, it broke in April 2023. I would fix it myself, as it is just a loose connection, but these things are also designed to be impossible to self service. Just get a different subwoofer, maybe its bigger brother is actually well built?
No, I would not recommend this to a friendsound very low
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got SA-SW3 ($202+tax) openbox. It also easy setup, worked fine, but not loud enough, bass sound very low, hard to notice difference with bass and w/o bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi openbox, Thank you for your feedback. We're sorry to hear that the bass performance of your Sony SA-SW3 did not meet your expectations. The SA-SW3 is designed to provide a rich bass experience, and we want to ensure you get the best performance from your unit. Please follow the steps below to improve the bass output:
-Ensure the subwoofer is placed in an optimal location, preferably near a wall or in a corner, to enhance bass response.
-Check the settings on your soundbar and make sure the subwoofer level is appropriately adjusted. You can also try different sound modes to see if they enhance the bass.
-Ensure that your sound system and subwoofer have the latest firmware updates installed, as these can sometimes improve performance.
If you continue to experience issues, please feel free to contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Scammed by Bestbuy again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box speaker that was listed as "Excellent". It arrived without the original packaging. Was scuffed in a few places and dented in one spot. It was shipped in a too big box and poorly wrapped in bubble wrap. Overall a poor experience. I should have know better that to trust them again. This was the last time though.
No, I would not recommend this to a friendMeh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just okay. The cost helped lead to higher hopes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DamonW, Thank you for the feedback on your experience with your SASW3. We would like to know more about your concerns with subwoofer and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SASW3:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Shop Elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE customer service via the call center, Management at store does not care either, took almost a month to get resolution.
No, I would not recommend this to a friendOnly lasted 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only 2 years! It turns on sometimes for a couple of minutes and it shuts off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JenB,
We're really sorry to hear about the trouble with your SA-SW3.
Let’s give a couple of troubleshooting steps a try to see if we can get things working:
1. Make sure the subwoofer is plugged directly into a working outlet, not a power strip or surge protector.
2. Try a different power cable if you have one handy.
3. Unplug the subwoofer for about a minute, then plug it back in.
4. Double check any wireless connections or pairing if you're using it with a soundbar. Reset and reconnect if possible.
Your unit comes with a 1-year warranty. If none of the above fixes the issue, the next step would be a repair with our authorized service center, Encompass. Find more information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Thanks for considering Sony products and we regret that your experience was not as expected.
Sincerely,
Estefany
very dissapointing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want QUALITY bottom to your music. This ain't for you!! The difference between loud and big. This ain,t BIG!! To bad it is a complimentary component to Sony's quality 77" Bravia TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wayne, We're sorry that you're disappointed with the sound quality of your Sony SASW3 subwoofer. This is definitely not the news that we would like to hear.
I would recommend following the troubleshooting steps below to improve your audio listening experience:
Press SW volume + or BASS + on the remote control of a soundbar to increase the subwoofer volume.
Set the night mode to off using the remote control of your soundbar.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone.
If you are unable to resolve your concern and need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Another BRICK and no help from sony.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit wont last more than 16 months. Ita a topic on Sony Community. My first one last a month now this one a little over a year. I switched feom samsung to all sony. I called sony support and no help. This is a waste of money. They dont back up their products. Hopefully get someone to help me out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DKING, Thank you for reaching out. We're sorry to hear about your speaker. This is definitely not what we wanted you to experience. May we know exactly the issue with your device so we can assist?
You may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Check before you leave the store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Would not power properly. First open box fail for me.
No, I would not recommend this to a friendOk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months the power goes out and took back twice but was told there is nothing they can do because it seems to work when they have it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneB, we're sorry to hear about your experience. We'd like to check your file to better assist you. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Ehh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to impress, thought it would improve the overall unit but was minimal
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JarimeS, We regret to hear that your new Sony SASW3 did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps below to ensure optimal listening experience:
-Press SW + or BASS + on the remote control of a compatible model to increase the subwoofer
volume.
-Set the night mode to off. For details, refer to the Operating Instructions supplied with a compatible model.
-If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Do Not Buy, Defective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 16 months of light use. Searching online shows it's very common for it to just stop turning on after a year of use when the warranty is up. Do not buy this sub.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakeM, We're sorry to hear about the no power issue with your Sony SASW3 subwoofer. Several conditions may cause a power issue that prevents your subwoofer from turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/sa-sw3/articles/00223961
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working.........................................
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Laveto,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by your SASW3 not functioning properly. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To help us better understand your situation and determine how we can assist you most effectively, please contact us via email at [email protected]. We would appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to helping you resolve this.
Best regards,
-Fred
