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Customer reviews

Rating 4.7 out of 5 stars with 3095 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the SRS-XB12 Portable Bluetooth Speaker's exceptional sound quality, portability, and impressive battery life. Many appreciate its compact size and the powerful bass, while the waterproof design is also frequently praised. Although some users found pairing multiple speakers challenging and the instructions unclear, the overwhelmingly positive feedback points to a highly enjoyable user experience. The speaker's value for its price is also frequently noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 36 reviews
  • Pros mentioned:
    Portability, Sound quality

    Rated 2 out of 5 stars

    Stopped working in less than a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this beginning of April and was very happy with it. Then it simply stopped working. I could not turn it on, and could not get it to charge. Just dead. I just got a replacement and am crossing fingers that it works better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Leave it in the store

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so disappointed in this Sony product. The first of many.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressive at all

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really surprised at the positive reviews. The sound is very crisp and clear but quite low in terms of volume. At volumes loud enough for the speaker to be heard (just) a few feet away, the sound is so bright that it's a bit tiring after just an hour or so. No bass to speak of. Even at the sale price ($35), I don't think it's a particularly good deal. I def wouldn't pay full price for it. I'm going to return it, but the return instructions state that the product must be returned w/ a "power cable" and an "AC adapter," otherwise money will be subtracted. The thing is that the speaker ONLY comes with a USB cable. Bizarre.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    it’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is louder than this...quality is nice but sound level is not good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but not a loud sound that it should be. Better to go for jbl or other companiesz

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sony Bluetooth Stopped working too soon.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working before a year. Sound was good but didn't last long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    It's not all that.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it builds. Not very loud but good quality

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ridiculous price increase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this speaker a few weeks ago when it was $40. The price is now $60. It's about a $25 speaker. I have better sounding $10 and $15 dollar speakers. I don't really hear any bass boost as claimed. I would have brought another one to pair with mine but not at $60.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker looks great, sound quality disappoints. The speaker is sold under the idea that you’d come to enjoy sound in open areas but it fails to perform. Keep in mind that you’ll need your phone to remotely connect and your phone volume is as loud as it gets. Overall a 2 stars ⭐️

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s terrible. At max volume it’s still pretty low. I run cone drills, 10 yards apart, once I reach the 10th yard, It’s hard to hear. When it reaches 30-40% battery. The volume drops to 60% and can’t go higher til it’s fully charge. I got it on sale and even then not worth the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound is good but can't connect it to new iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to connect to my previous iphone, but the new iphone (also an APPLE but this one is an 11 and the previous was a 6S Plus), anyway I cannot get it to connect so currently it is not useful. I would have liked written directions.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK for voice and music, connections not consistent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but seems to drop Bluetooth connection unexpectedly. Not sure if it's something I'm doing, but Bluetooth tends to be a little sketchy with other devices, too. The sound is average, but nothing to write home about.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Second time, not a charm!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product, because I had owned one, and was very pleased with its performance, but managed to misplace it. Not too happy with this one! It doesn't seem to be as loud, and the battery life is terrible!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charge port is broke and won't charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will probably never buy this product ever again. The charge port won't charge the speaker. I have only had this 30 days and was told by best buy when I called that because I did not buy protection they won't cover it. Not happy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Then just stopped working or taking a charge 1 month ago. No way to fix it. Threw it out. Item needs yo drop 20 bucks from cost if its gonna crap put this fast.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony - SRS-XB12 Portable Bluetooth Speaker - Black

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it would be better to shell out more money for a better speaker. When it works its great, but it doesn't last long, then its very low sound quality and you can not use when charging.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overrated in my opinion

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure what the hype is about the speaker. I believe it's overpriced and there are cheaper ones that sound much better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair of these to enhance the sound from my Echo Dot. Unfortunately the sound quality is not very good. This was advertised as having good bass and that's just not the case.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rickie51, Thank you for the feedback on your experience with your SRSXB12. We value your opinion and we would like to apologize if the sound quality of our product did not meet your expectations. To ensure you're getting the optimal sound quality, try to increase the volume level of the wireless speaker and source device. Hope this helps! -Sam Sony_US

  • Rated 2 out of 5 stars

    Not as per Sony standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs fine initially, good quality audio output. But the Bluetooth went crazy after few months. Reset didn't help either. Volume also reduced after few months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For a sony devices I expected better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have returned it after some use, but it won't be fair with best buy for the nice store policy they have. I will not recommend this product.

    No, I would not recommend this to a friend