Customer Ratings & Reviews

Hi Vzizzle,

Thank you for the review! We appreciate your honest feedback. We're glad to hear that you find the sound quality good and the noise cancellation adequate for the price point. We understand your comment about the headphones feeling too light. We designed the WF-C700N to be compact and lightweight for maximum comfort during extended use, and it's a balance we continuously refine. We're happy that you find the price to be a good fit for a budget-conscious shopper.

Thank you for choosing Sony, and we hope you continue to enjoy your headphones!

Best regards,
Dominick

Hi Henry,
Thanks for sharing! It's a true pleasure to hear that you're enjoying your WF-C710N earbuds.

We're so glad the noise canceling and sound quality are working well for you, along with the great battery life. It's awesome that the color brings back those nostalgic PlayStation memories too!

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at [email protected]. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hello NicholasM,

Thank you for choosing Sony!

We're excited to hear that the WFC710N earbuds have become some of the coolest and most comfortable you've owned. It’s wonderful to know that the shape and fit suit you so well, especially compared to your previous earbuds. Your comfort and satisfaction are very important to us, and feedback like yours inspires us to keep delivering quality products.

Best regards,
-Fred

Hi James,

That's fantastic feedback! We're so glad you're finding the WF-C710N comfortable and that the noise-cancelling performance stands out compared to other options.

Thanks for choosing Sony.

Best regards, Eliab

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hi TomZ,

That is excellent feedback! Thank you for the five-star review of the WF-C710N headphones. We're thrilled to hear you've discovered the snug, comfortable fit we designed. Combined with the great sound and more than adequate battery life, we're glad these earbuds are proving to be a perfect fit for your daily use!

Thanks for choosing Sony.

Regards,
Dominick

Hi CaitlinML,

We appreciate you taking the time to share your feedback.

We're delighted to hear that you love the color and that the fit and sound quality of your Sony WF-C710N earbuds are great! We engineered these earbuds for all-day comfort and superb audio, featuring Digital Noise Cancelling to block out distractions and our Digital Sound Enhancement Engine (DSEE) to restore high-frequency sounds for a richer, more natural listening experience.

Thank you for trusting Sony!

Best regards,
Dominick

Hi ArmandoR,

We're excited to hear that your Sony earbuds are delivering comfort, great sound, and seamless compatibility with your Android phone. Thank you for the 4-star rating—your appreciation for the transparent design and impressive battery life means a lot to us. The combination of style and reliable performance is something we're especially proud of with this model.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hi RicardoR,

Thanks for your review of the WF-C710N earbuds! We're so glad to hear you find them to be a good value and you're enjoying the great sound quality and comfortable fit.

We appreciate your feedback regarding the charging cable length. We'll be sure to pass that along to our product team.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

HI DMcG,

Thanks for the great feedback! We're so happy to hear you're enjoying the WF-C710N earbuds and find them comfortable for all-day listening. We designed them to be a perfect blend of comfort and great sound, and it's fantastic to know we've hit the mark. Thanks for choosing Sony. -Eliab

HI TyshaunJ,

We appreciate you choosing the WF-C710N earbuds and are glad they are a solid replacement for your previous pair. We specifically designed the Sony Headphones Connect app to give you deep customization, so we are thrilled you're enjoying those features! Regarding the battery life, please ensure the noise-canceling (ANC) is set to your preferred mode in the app, as constantly running ANC can impact battery performance. If you continue to notice unexpected battery drain, please make sure your firmware is updated through the app. Thanks for choosing Sony.

Best regards, Eliab

Hi Gabe, thank you for the awesome 5-star review! It brings us great joy to hear you're not disappointed and that you're enjoying the versatility and long battery life of the Sony - WFC710N. These earbuds are designed to keep up with your day, offering up to 15 hours of total playtime with the case, adaptative noise canceling to help you stay focused, and a comfortable, lightweight fit for extended wear. Thanks again for choosing Sony! Best regards, -Dominick

Hi MKCi, thanks for sharing your thoughts on the Sony WF-C710N earbuds! We are really happy to hear that you appreciate their great sound, connectivity and comfort. Your feedback is invaluable to us, and we're thrilled to know that they've become your go-to for daily use.

The WF-C710N offer effective noise cancellation and seamless Bluetooth connectivity for a stable connection, allowing you to move freely without any dropouts.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi iPhoneuser,

We appreciate the strong recommendation! It's fantastic that you find the noise-canceling effective and the fit of your WF-C710N earbuds great. Enjoy your music! Thanks for choosing Sony.

Best regards, Eliab

Hi KevinC,
Thanks so much for reaching out and sharing your feedback. We are thrilled to hear that you're digging the style and color of the WF-C710N earbuds, but we're sorry to hear you're having trouble getting them to fit securely. Everyone's ears are a bit different, and we want to make sure you get the most out of your listening experience.
You might want to try experimenting with the different-sized earbud tips that came in the box. A different size can often make a big difference in comfort and stability.

Thanks for choosing Sony. We really appreciate your feedback.
Best regards,
Estefany

Hello JeffC,

Thanks for the fantastic five-stars score!

We're thrilled to hear you're enjoying the excellent sound and functions of your WF-C710N headphones, along with their easy use and quick setup.

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi AmyT, thank you so much for your feedback! We are truly wonderful to know that you are pleased with the WF-C710N.
These earbuds are designed to provide exceptional sound quality, ensuring you experience every note as it was meant to be heard. Their comfortable fit and durable construction make them perfect for everyday use.

Thanks for choosing Sony!
Best regards,
Estefany