Customer Ratings & Reviews

Hi TedT, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi JerryR,

Thanks for commenting! We are thrilled to hear your satisfaction with the superb noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hello VanessaaM,
Great! Thank you for your honest review and we are truly happy that you are pleased with the superb noise canceling capability of our WF1000XM5. You are highly appreciated and thank you for choosing Sony! - Marco

Hi TKrev,

Amazing! We're glad that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi CraigB,

You made the right choice upgrading to the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi TNTCast, Thank you for the 5-star rating! We're glad you like the amazing noise cancellation and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Thank you for sharing such a positive review, Kolawole! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
Thank you for choosing us!
Gus

Hi ArturoA,

Amazing! We're glad that you are enjoying the fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Andrelolz,

Great! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Fabulous! Thanks for commenting, MaxM!

We are truly happy to hear about your satisfaction with the very comfortable fit design and exceptional quality of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi IBYSTRANSPORTLLC,

Fantastic! We are extremely pleased to hear your satisfaction with amazing sound quality of your WF-1000XM5. We greatly appreciate your recommendation!

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for trusting Sony!

- Romeo

Hi JamesN, We're very grateful for this wonderful feedback! Glad to hear that you feel that the WF1000XM5 is worth its price. Thanks for choosing Sony! -Sam

Thanks for the positive feedback, LisaLaw71! We're glad that you like your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Superuser99, Amazing! We're glad that you're satisfied with your purchase. At Sony, we are always looking to improve our product quality and features. We have noted your input about the battery indicator and will be sure to forward this feedback to the appropriate department. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi JonathanH,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

That's awesome, Gman! We're happy to hear that you are impressed with the sound quality and seamless connectivity of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig

Hi AggrievedPatron, We're sorry to hear about your negative experience with the Sony XM4 and the WF1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug and comfortable fit.
We are glad to hear that you found the sound quality to be good, and we hope that you find a pair of headphones that better meet your expectations in terms of fit and comfort.
Should you any assistance, feel free to email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi King,

Thanks for commenting, and we are sorry if our WF-1000XM4 & WF-1000XM5 didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Dealo
Perfect! Glad to hear that you are having a great time with your WF1000XM5 headphones. Nice to know you like the connectivity and features of the unit. Thanks for choosing Sony! - Kris

Hi Tietie, thank you for sharing your feedback on the WF-1000XM5. We're sorry to hear about your experience with the fit and the challenges with call quality.

We understand how important a comfortable and secure fit is. The WF-1000XM5 comes with multiple earbud tip sizes to accommodate different ear shapes. If you haven’t already, we recommend trying each size included to find the most optimal fit. It’s important to ensure the earbud tips are firmly and completely attached, covering the sound output hole, which can improve both comfort and performance. If none of the provided tips work, Sony offers replacement hybrid silicone earbud tips. These new tips include an additional LL size not found in the original package and feature a different material and design for enhanced comfort and seal. This can provide an improved fit for users who find the original foam tips uncomfortable or unstable.

Regarding call quality, there are a few things to check:
- Make sure the earbuds are snug in your ears, as an improper fit can impact microphone and call quality.
- Double-check that your WF-1000XM5 is selected as the active 'Hands-Free' device in your phone or computer's audio settings during calls.
- If people still have difficulty hearing you, try speaking a bit louder (background noise can sometimes affect voice pickup).
- If problems persist, try restarting both the headphones and the connected device, or perform a reset/initialization of the earbuds as outlined in the Sony support resources.

If you've tried all available ear tips and are still experiencing discomfort or issues with retention, please reach out to us. You can contact us here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We’re here to help you find a solution.

Thank you again for bringing this to our attention and for considering us. We are here to help ensure you get the best possible experience from your WF-1000XM5.

Gus
Sony Social Media Team