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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12452 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 12,452 reviews
  • Rated 5 out of 5 stars

    AMAZING AUDIO EXPERIENCE!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones connect automatically to your main device and provides a seamless listening experience. I've noticed a major difference between using these noise cancelling headphones and everyday earbuds, Sony is way better and I often hear notes in songs I didn't hear before. I also love being able to control the volume without taking out my phone. 8 months later, they still work like brand new. When extended they fit comfortably over my thick 4c hair. My only con is the process for connecting to new devices can be annoying. I never used the Sony app and deleted it after a couple weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tiarah, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Content never sound so sweet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been salivating at a chance to purchase these headphones, since the reviews on YouTube by MKBHD. Folks I can tell you, it is a phenomenal piece of technology for it being a headphone. The crew at Sony that engineered this baby made it so intuitive. The audio through the headphones to telecom the battery levels once you tap the power. Cables you don have use headphones issued on the plane. I am extremely happy with my purchase. Usually, I’d wait a year after manufacture warranty to expire to get a thorough understanding of the product, but I couldn’t contend myself. Parents are really going to appreciate the noises canceling feature but plea use it responsibly. LOL!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NomuskNoFuss, You've made a great choice! We're very pleased to hear you're enjoying the excellent sound quality and noise canceling feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a year and a half and they're still going strong. The ear pieces are comfortable and the sound is clear. The noise cancelling is nice as well, and I like that I can turn it on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emily,

      Perfect! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Not the best for cutting out crowds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted this pair of headphones the moment I saw them on social media. This silver color is very aesthetic to me then I finally took the risk and bought them. After owing these for a week there are two things I'm a little disappointed about Number one: The noise cancelation is a 7/10. While it's really good at blocking out low noises and hums it doesnt really block out large crowds (granted, the picture I took at my high school.) If I do want the crowds to be blocked out I have to turn them up a lot. Number two: The ear cups feel a little small at times especially when it's really hot in Florida but all I have to do is adjust the headband. Other than that I would recommend these to a friend or two. 7.1/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FaithW,

      We appreciate you sharing your detailed feedback on your WH-1000XM4 headphones, and we're glad you finally got the aesthetically pleasing silver pair you wanted. We understand your disappointment that the Noise Cancelling is rated a 7/10; while our HD Noise Canceling Processor QN1 excels at blocking consistent, low-frequency sounds (like engine hums), high-frequency, sudden noises (like chatter in large crowds) are inherently more challenging for any noise-canceling technology to eliminate completely, often requiring a volume increase for masking. We also recognize that ear cup size and comfort can be difficult, especially in hot climates like Florida, and we're glad adjusting the headband helps you achieve a better fit. Thank you for still recommending the WH-1000XM4 to friends!

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been meaning to pick up a pair of noise canceling headphones for some time and I finally took the plunge. These are light weight, comfortable, easy to use, and most of all deliver tge great sound and noise cancellation I desired. They operate a long time on a charge and tge compact carrying case holds the headphones and all accessories firmly and safely in place. Two thumbs up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TreeCat56,

      It is most rewarding to hear that taking the plunge on your first pair of noise-cancelling headphones has been such a success! We are delighted that you are enjoying the lightweight comfort and the premium sound quality you were looking for. These headphones are designed for life on the go, which is why we included a long-lasting battery life of up to 30 hours and a compact carrying case to keep your investment protected wherever you travel.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Comfort and Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphones, don't regret my purchase. Comes in 3 color options which are all pretty good. I really like the comfort of them and ability to wear them all day without any irritation. I like the option of wire and wireless as well. Comes packaged nicely with a reusable case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mari,

      Thank you for the 5-star rating! We're happy to hear that you like the comfortable design and quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best over the ear headphones I have ever purchased. Well worth the money. These noise cancelling works amazing and they are extremely comfortable. 5/5 would purchase again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimeE, We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable fit, and exceptional performance of your WH-1000XM4, especially considering its price. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love My Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting these headphones for years and i’m SO happy I got them! the noise canceling is great for me and I love how they fit too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfy and Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I was skeptical at first because I've used airpods for a while now. But these take it up a level. They're extremely comfortable and they fit snug so they're not too tight(since other brands give you a headache if you wear them too long). For once it feels like you're actually getting what you pay for. Highly reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelation a plus!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed better than expected. Noise cancelation was the best I have experienced. I was on a 4 hour flight, on a plane with a loud engine. I selected NC on.. and I heard little.to no engine! When I turned the NC off.. i hard the loud, irritating engine noise everyone else was hearing. NC on.. music heard clearly, and I slept like a baby!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DesJ,

      Thanks for choosing Sony!

      It brings us great joy to hear that you had such a wonderful experience with the WH1000XM4! We're thrilled that the noise cancellation exceeded your expectations, especially during your long flight. It's fantastic to know that our headphones allowed you to enjoy your music clearly and get some restful sleep despite the loud engine noise. Thank you for sharing your feedback, and we hope you continue to enjoy your headphones on many more journeys!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Don't wait no more to buy this amazing equipment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones truly live up to their reputation as premium noise-canceling headphones. From the moment you put them on, the active noise cancelation (ANC) is remarkable, blocking out a wide range of background noise, from chatter to engine hum on flights. The sound quality is outstanding, delivering crisp highs, deep bass, and a balanced midrange, making them perfect for music lovers and audiophiles alike. Setup is straightforward, especially with the Sony Headphones Connect app, which allows you to customize the sound profile, noise-canceling levels, and other features like adaptive sound control, which adjusts the ANC based on your environment. The headphones also support multiple codecs, including LDAC, ensuring high-quality audio streaming for compatible devices. One standout feature is the multipoint Bluetooth connectivity, allowing seamless switching between two devices—a big plus for those juggling work calls and entertainment. Additionally, the "Speak-to-Chat" feature is clever, pausing audio when you start talking, though it can be overly sensitive and trigger unintentionally. Thankfully, this can be toggled off. Comfort-wise, the WH-1000XM4s feel amazing for extended use, with plush ear cushions and a lightweight build that makes them barely noticeable during long listening sessions. The carrying case is thoughtfully designed—compact enough to fit easily in backpacks while still offering ample protection for the headphones. The battery life is impressive, offering up to 30 hours with ANC on and quick charging that provides several hours of use in just 10 minutes. The built-in microphone is decent for calls but not stellar—it picks up your voice well in quiet environments but struggles slightly in noisy settings. Alexa and Google Assistant integration are convenient, though voice commands can sometimes feel a bit slower to respond. Overall, the Sony WH-1000XM4 headphones are an excellent choice for those prioritizing top-tier noise cancelation, sound quality, and smart features. While there are minor areas for improvement, they remain one of the best options in their class. Highly recommended for frequent travelers, remote workers, or anyone looking to immerse themselves in high-quality audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Thank you for sharing your positive experience with your Sony WH1000XM4! We're thrilled to hear you like the exceptional noise canceling feature, outstanding sound quality, ease of setup, especially with the Sony Headphones Connect app, seamless Bluetooth connectivity, comfortable fit, and overall features of these headphones. We appreciate your feedback about the call quality, Please make sure to download the latest firmware version of the headphones for optimal performance. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    great sound and battery life :D

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the color and the case is a good size. usb-c charging YAY. out of the box sound is good, i haven't touched the EQ. noise cancelling is great, sometimes i forget how loud noises really are when i take them off. battery life is great, i don't use them super often and i've charged them only once, they're still on 70% as of today. i can always count on them having charge. the only reason i give them a 4 star is because my ears get hot and a little sore after wearing them for multiple hours, just be weary of that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ratonsita,
      Thank you for sharing your review with us! We're glad to hear you love the color, case, USB type-C charging, good sound quality, noise cancellation, and long battery life of your WH1000XM4. We're sorry to hear your discomforts while wearing the headphones for multiple hours. We suggest to adjust the headband and the earpads properly than can help reduce discomforts. Also, try lowering the volume. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information if your ear hurts when wearing headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean

      In case you concerns or need assistance with the headphones, feel free to contact us by sending an email to [email protected] with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We appreciate your feedback. Thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Xm4’s are nice :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic set of headphones that has lasted the test of time. the anc on this pair is excellent and for sound quality some might say its a bit too bassy but, i’d say for the average consumer its a great out of the box response and comes with its own app to customize in eq.good investment that will last you years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leethegreatx,

      That's truly fantastic to hear! We're thrilled your Sony WH-1000XM4 headphones have stood the test of time and continue to impress you.

      Your feedback perfectly captures what makes the WH-1000XM4 such a beloved model: excellent Active Noise Cancellation (ANC) that truly performs, and a sound profile that delivers a great "out of the box" experience for the average consumer. We're also glad you highlighted the Sony | Sound Connect app with its customizable EQ – that's precisely why we include it, to allow users to fine-tune the sound to their personal preference, whether they want to adjust the bass or any other frequency.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best gift ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sounded incredible, the hinges that allow you to fold them in are very sturdy. The noise cancelling capabilities are superb, the battery life on these headphones far exceeded my expectations! My awesome, sexy, and generous girlfriend got me these for our one year anniversary!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinP,

      We are excited to hear that your new headphones are making such a fantastic impression! It is wonderful to know that you are enjoying the incredible sound quality and the superb noise cancelling capabilities. We take great pride in the sturdy design of our hinges and the long-lasting battery life, so we are glad these features are standing out during your listening sessions.

      What a thoughtful and generous anniversary gift—it sounds like your girlfriend has excellent taste! We hope these headphones continue to provide the perfect soundtrack for many more milestones to come.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Beat headphones finally gave out on me, so it was time for an upgrade. I heard about these headphones being fabulous. They are pretty lightweight and comfortable. The sound quality is excellent. I wish the battery life were a little better, although not terrible. I did turn off the automatic power-off feature because it would turn off while I was using it, so maybe that's a big reason for the battery life. I will miss the seamless connectivity between my devices that Beats provided. The touchpad seems to be very sensitive, which can sometimes be annoying. Oh, and can we talk about how pretty these headphones are? I love the tan-grayish color. Overall I would recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brii,

      Thank you for the review! We're glad to hear that you like the lightweight, comfortable design, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    Heaphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great, sound quality is great too, although it was a bit tricky trying to connect but overall afterwards it was smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Calcolin,

      Thank you for choosing Sony!

      We're elated to hear that you are enjoying the WH1000XM4 headphones and their sound quality. We appreciate your patience with the initial connection process and are glad it became smooth afterward.

      For future reference, you can check the detailed pairing steps to connect with any Bluetooth device at this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html?search=pairing.

      Thank you for sharing your experience and making use of the support resources—your positive feedback truly means a lot to us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of actual real good quality headphones and can say these are amazing. Battery life is amazing that I don’t have to charge every day but rather now and then. Noise canceling is so good that when i take my headphones off i can hear everything and it makes me wanna put them back on. Would recommend for sure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisR,
      That's great! Congratulations on your first Sony Headphone! We are truly happy knowing that you are pleased with the overall quality like the battery life and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature. Thanks for choosing and for recommending Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work amazing, super comfortable on the ears and the battery life is pretty good. I forgot to charge them one time and they still lasted me like a whole day when I used it. These also charge pretty quick for the battery life, overall it’s a good product for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nrkn, Thank you for the great review! We're very pleased to hear that it works amazing and you like the comfortable fit, excellent battery life, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Superior ANC, Lacking Bass, Minor bugs.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the Skull Candy Crushers (BASS) to these because I didn't like some of the features of the SCC. The GOOD..... The ANC and Ambient sound on these headphones are amazing, best I've ever experienced. I truly enjoy the comfortability of these headphones, and the Capacitive Touch Interface is very responsive and and takes immediate action. For example, changing to the next track happens in an instant. The Bad.... However, the volume control only seems to increase incrementally and like like a slider feel. So it takes 10 swipes up to go from 0% volume to 100%. The bass on these headphones are lacking, but the audio has a luxurious balance of mids/highs. Sometimes the ANC or Ambient noise gets stuck and makes the sound quality on my Mac sound distant and not very clear. The battery life doesn't really seem like 30 hours, but I haven't taken the time to test it throughly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for me.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality was solid overall, but not a fan of the ANC. I traded these in for some Sennheiser 560s and I’ve been enjoying those a lot more. Could see these having a place for travel but not great for daily listening imo.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelO,

      Thank you for considering Sony products.

      We regret that the Active Noise Cancellation (ANC) on the WH-1000XM4 did not fully align with your daily use preferences, despite the excellent audio quality.

      Please rest assured that your feedback regarding the ANC has been carefully documented and promptly forwarded to the Sony team. Such insights are essential for driving continuous improvements.

      Thank you once again for taking the time to share your experience.

      Best regards,
      -Fred Sony_US

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