Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Outstanding noise canceling/ great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed nee headphones after my kid started using my last Sony headphones and these did not disappoint. The sound is great and the touch controls on the headphones is easy to use, they are very comfortable to wear even after many hours. The noise canceling is outstanding and i could not believe how much it cut down on surrounding noise. Totally worth the price would definitely by another pair if I needed to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubenG,
Fabulous! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features, ease of use, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Silence feels golden
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item for those who wish to enjoy their favorite medium without the background noises. Use it on the go and lets me listen to music and books in comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC,
Thanks for sharing! We're thrilled to hear you're enjoying your WH-1000XM4 headphones. It's awesome to know they let you listen to music and audiobooks comfortably, no matter where you are.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Great sound, ok build quality, no squeaky plastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this pair of headphones. I do suspect the left ear cup swivel assembly will degrade in a year or so, but for now, the plastic doesn't creak like the WH-CH520 that I had before. The sound quality is phenomenal, but when I turn on LDAC, there is an occasional dropped packet, when my phone gets unlocked, or if I switch apps. If you have a larger budget, I would go with the Sony XM5, because the swivel mechanism might be a bit more durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AbrahamB,
Thank you for choosing Sony.
We’re glad you’re enjoying the sound quality and build of the WH1000XM4. We appreciate your feedback about the swivel assembly and LDAC, this helps us as we work to improve our products. we appreciate your recommendation on the wh1000xm5. Thanks for being part of the Sony community!
To help with the LDAC issue you mentioned, please email us at [email protected] with more details. We would greatly appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Case number:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a very durable headphone battery with all the features that come with it but there’s a little bit of a trouble when it come to pairing it with a device that is not android and that’s why there’s a app for it but overall is a very good headphone very light and good noises canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanT, We are glad that you are enjoying your new noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones at this price range. There a little warm around the ears. I think I would have preferred bigger and a different material padding around the ears. Sound is grate.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Kobe!
We're so pleased to hear that you think the WH-1000XM4 headphones offer amazing sound quality, especially for their price range. That’s a wonderful validation of our audio engineering efforts!
We also appreciate your honest feedback regarding the comfort, specifically noting the warmth and suggesting a preference for larger ear padding and different material. Comfort is key to long listening sessions, and we understand how important it is to find the perfect fit. We will certainly pass along your detailed comments about the earcup design and materials to our product development team for future consideration.
Thank you again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Better than Beats Studio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a beats studio for over a year before this, difference I notice is way better noice cancellation, bass is also a plus... more hard bass hits... vocals is alright... beats studio dont stay behind much... battery is better... would i go back to beats studio after trying these? Never... I already bought another set for my brother in the same week, especially on sale for $278... touch sensors havent got used to them yet but the best feature is you take em off the music pauses you put them back and plays automatically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peewee
Very nice! Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
Awesome Sound Quality, Stellar Noise Cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend for sound quality & noise cancellation. They are excellent at cancelling low-frequency and low-mid frequency noise, but not so much with high-frequency ambient noise. However once you increase the volume when listening to audio, the high-frequency noises are practically non-existent & inaudible. I hesitated before purchasing this product since it's a big investment. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life. I'd strongly recommend this product and can gladly say that this is one of the best headphones out there.
I would recommend this to a friendBest Purchase I have made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how good the noise canceling feaure its really good and the bass/treble is insanly good it makes me get this tingly feeling my body i love it! The bluetooth connection is all really stable so i can walk around the house without any worry of static noise or disconnecting. I would definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Auriel! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
The BEST wireless headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my grandson for Christmas. I love the case that comes with all the attachments, for easy storage. And on the go for keeping up with all his things!! The sound is AMAZING!!! You will love this one!! Long lasting hours w/o chatge. The fact that they’re WIRELESS! Is a 4ever choice♥️
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yellowbutterfly,
What a nice Christmas present! We're thrilled to know that you are pleased with the audio quality, battery life and the case that comes with it. Surely, your grandson will love it. Thank you for choosing Sony! - Marco
Build, sound, and noise cancelling quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Build quality is nice. Very lightweight. The noise cancelling is really impressive. Sound quality is very good, but only if you change the EQ in the app. I recommend lowering the clear bass just one point, and raising some of the mids — refer to my screenshot. Overall, highly recommend these headphones. I still prefer by beyerdynamic dt880s if I’m in a perfectly quiet environment, but these sound almost as good, and are usable in so many more situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glass,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cancelling noise and the sound are amazing. I’m really glad I chose the Sony over anything else. For the price and performance the are the best deal out there. Pros : 30 hr charge, sound, noise cancelling, 2 device connectivity at the same time, and the app lets you customize the equalizer several ways. Cons: The usb c cord to charge them is too short. Yep. That’s it. That is the only con.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elmiko33, Great! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the hUSB cord. Thank you for choosing Sony! Erin
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are exactly what I needed! They have great sound and the ANC works great at my job where there is some consistent production noises. I have been using them for a week now and am not disappointed at all. They comfortably fit over my ears without looking too bulky. I only wish I had noticed that the black color had rose gold metal accents instead of bronze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAITLYNT,
That's excellent feedback! We're thrilled the WH-1000XM4 headphones are the perfect tool for your job, delivering both great sound and effective Noise Cancelling to deal with production noise. We're also glad they offer a comfortable and non-bulky fit. We appreciate your specific note on the accent color and will certainly keep that in mind as we continue to refine our product aesthetics!
Thanks for choosing Sony.
Best regards,
Eliab
Awesome sound quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alejandro,
Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound and noise canceling make for a great listening experience. I recommend this product to anyone who wants a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your positive feedback, RogerA! We're delighted to hear that you're enjoying the exceptional sound quality and industry-leading noise canceling of the WH-1000XM4. We've designed these headphones to deliver an immersive listening experience, whether you're at home, commuting, or traveling. Your recommendation means a lot to us, and we're glad to know the product is living up to your expectations.
Thanks again for sharing your experience and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
By far best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
What a nice present you got there! You made the right choice and we are happy that you are audio quality and performance of our XM4, especially the noise canceling feature of it. Also, we're glad that you were able to utilize the Speak to Chat feature and enjoy listening to your music while talking to someone. Thanks for the awesome review and thank you for choosing Sony! - Marco
Must buy if you can still get them!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these when I go to the gym. The battery life is super long and its easy to connect to my phone. With the SoundConnect app I can set how much noise cancelation I want and can change the EQ. If you remove your headphones while listening to music to talk to someone else your music will pause until you put them back on. The sound quality is a solid 8/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic and detailed review, MagnoliaNic!
We are absolutely thrilled to hear that the WH-1000XM4 headphones are serving you so well at the gym!
It's rewarding to know that you are benefiting from the super long battery life and the easy connection to your phone. We are especially pleased that you are utilizing the Sony | Headphones Connect app to personalize your listening experience, allowing you to perfectly dial in the Noise Cancelling level and change the EQ.
We designed the wearing detection feature (which pauses your music when you remove the headphones) specifically for that kind of seamless convenience, making it easy to talk to others without missing a beat.
Thank you for your strong rating of the sound quality and for choosing Sony to power your gym sessions!
Best regards, Gus, Sony Social Media Team
Sony WH1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing. The sound is completely crisp and provides plenty of bass when using an equalizer like Dolby Atmos. One other thing I love about these headphones is that the noise cancelling completely blocks out any and all background noise. Overall, these headphones are a 10/10 in my book.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyE!
It is fantastic to know that you're so happy with your new WH-1000XM4 headphones! We're really grateful for your high praise and for sharing how much you appreciate the sound quality, especially with the extra bass boost from your equalizer.
Thanks so much for choosing Sony!
Best regards,
Estefany
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. I’ve been on the hunt for a good pair of headphones and these ones are the best. and the noise canceling is just perfect. Only problem I would say I have with it is the battery life. It’s DECENT. But again, these are my first pair of actual headphones ever so I’m not sure how others are in the market when it comes to battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Thank you for the 5-star rating! We're thrilled to hear that you love the noise-canceling feature and overall performance. Regarding your concern about the battery life, it's important to note that the usage time can vary depending on the settings and how the headphones are used. For instance, turning off features like DSEE HX Auto or the Equalizer setting in the Sony | Headphones Connect app can help conserve battery life. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00265295
Thanks for choosing Sony! -Sam
sony xm4 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work great, very good sound quality and the noise canceling is wonderful. very useful on long road trips!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alina,
Thank you so much for the five-star review of your WH-1000XM4 headphones! We're delighted to hear that you're enjoying the excellent sound quality and the wonderful noise canceling, especially on long road trips. We designed these headphones to provide an immersive listening experience, and it's great to know they're making your travels more enjoyable.
The WH-1000XM4 headphones use our HD Noise-Cancelling Processor QN1, which works with a new algorithm and a dual noise sensor to provide an advanced level of noise cancellation, sensing and adjusting to music and noise signals over 700 times per second. We're happy to know this feature is working so well for you.
Thanks for choosing Sony, have a great day!
DiegoV
Awesome for those with sensory issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! I have sensory issues so these headphones do an AMAZING job of blocking out sound. When i need pure silence, I pair these bad boys with some 'loop' earplugs. Sound is stunning, listening to music has never been more enjoyable. My ears do get sore after using them after a while, but otherwise these headphones have been relatively sensory friendly! My spouse loved mine so much, they got their own haha!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quynh, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
