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Customer Ratings & Reviews

Your price for this item is $198.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 6502 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 6,502 reviews
  • Rated 5 out of 5 stars

    Money well spent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony continues to push the bar higher and higher with what they can do with audio. The headphones are very comfortable for hkurs of streaming with an insanely long battery life. They have a premium feel to them and the setup is a breese. You can't gobwrong if you decide to pick a pair up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasF, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Wear all day in total comfort. WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've ever owned!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones... I find myself just trying to find reasons to wear them. The noise-canceling is near perfection. The sound quality is exquisite. This is actually my second pair... I, unfortunately, lost the first pair and It was a must that I replace them. If you are serious about the sound quality... I really feel that you can't go wrong with this pair within this price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James,

      We regret to hear about what happened to your first WH1000XM4. Good to know that you already have a replacement. We're glad that you like its sound quality and noise canceling function.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Outstanding noise canceling/ great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed nee headphones after my kid started using my last Sony headphones and these did not disappoint. The sound is great and the touch controls on the headphones is easy to use, they are very comfortable to wear even after many hours. The noise canceling is outstanding and i could not believe how much it cut down on surrounding noise. Totally worth the price would definitely by another pair if I needed to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RubenG,
      Fabulous! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features, ease of use, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headset, great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    W headphones, the quality is amazing and the build is great aswell. One of the best for gym goers and students aswell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AakifR,

      Great! We're glad that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a very durable headphone battery with all the features that come with it but there’s a little bit of a trouble when it come to pairing it with a device that is not android and that’s why there’s a app for it but overall is a very good headphone very light and good noises canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanT, We are glad that you are enjoying your new noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing by far one of the best Sony headphones they ever made no competition Sony is best at making headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SiL3nC3r666, Thank you for the 5-star rating! We are thrilled to hear that you find them to be one of the best Sony headphones ever made. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    They're pretty decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good. The only issue I have with these is the fact that the sound stutters a bit when I connect them to my PC, but it may be because I have a faulty product or something. Overall 8/10 experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Beats Studio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a beats studio for over a year before this, difference I notice is way better noice cancellation, bass is also a plus... more hard bass hits... vocals is alright... beats studio dont stay behind much... battery is better... would i go back to beats studio after trying these? Never... I already bought another set for my brother in the same week, especially on sale for $278... touch sensors havent got used to them yet but the best feature is you take em off the music pauses you put them back and plays automatically

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peewee

      Very nice! Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones out there, have tried the bose as well but i believe these are the ones that take the cake. The build the design is 100. The sound is premium i think with bose they do have a slightly higher quality but i feel these have a better build and strong enough for running, gym and everyday use. Its storage case is so great you can take it anywhere and love that the headphones can fold and be taken anywhere, recorded for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MrComex,
      Great! Thank you for sharing your feedback and we are delighted to hear that you are pleased with the premium sound quality of our WH1000XM4. Also, we're glad that you like the design and the carrying case. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Awesome Sound Quality, Stellar Noise Cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend for sound quality & noise cancellation. They are excellent at cancelling low-frequency and low-mid frequency noise, but not so much with high-frequency ambient noise. However once you increase the volume when listening to audio, the high-frequency noises are practically non-existent & inaudible. I hesitated before purchasing this product since it's a big investment. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life. I'd strongly recommend this product and can gladly say that this is one of the best headphones out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase I have made

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how good the noise canceling feaure its really good and the bass/treble is insanly good it makes me get this tingly feeling my body i love it! The bluetooth connection is all really stable so i can walk around the house without any worry of static noise or disconnecting. I would definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Auriel! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    A game changer for my studies!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purpose for buying this is for my studies. The noise cancellation in this headphones are insane. I don’t study outside because its noisy. But now i have no problems studying outside because of this. Plus its cool to wear around. Overall, highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielG, Great! You definitely made the right choice. We're pleased to hear that you like the overall features of the WH-1000XM4 and that it is helping you stay focused while studying. Your assessment is spot on! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    The BEST wireless headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my grandson for Christmas. I love the case that comes with all the attachments, for easy storage. And on the go for keeping up with all his things!! The sound is AMAZING!!! You will love this one!! Long lasting hours w/o chatge. The fact that they’re WIRELESS! Is a 4ever choice♥️

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yellowbutterfly,
      What a nice Christmas present! We're thrilled to know that you are pleased with the audio quality, battery life and the case that comes with it. Surely, your grandson will love it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love my sony M4's!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my sony M4's. Best headphones I've ever bought, so many features with the app and comfort make them great for everyday use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juanp,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    PURE AWESOMENESS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING! These headphones are godsend, I use them everywhere and I wear glasses 24/7. I usually dislike headphones because my ears get sore from the pressure, these are super light! Perfect fit, great quality. I saw a lot of people mention the mic is bad, I don’t share that same experience. All around great headphones, I’m looking to get the XM5’s soon because I love these ones so much!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FliCityOJ, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best head phone ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones I use them for the gym, and for school I’ve had them for about 3 years now they sound like new every time and I just love them so much. I would totally recommend these headphones to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dulce, Thank you for the positive review! We're glad you like the overall features of your Sony WH1000XM4. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Build, sound, and noise cancelling quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones. Build quality is nice. Very lightweight. The noise cancelling is really impressive. Sound quality is very good, but only if you change the EQ in the app. I recommend lowering the clear bass just one point, and raising some of the mids — refer to my screenshot. Overall, highly recommend these headphones. I still prefer by beyerdynamic dt880s if I’m in a perfectly quiet environment, but these sound almost as good, and are usable in so many more situations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Glass,

      We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cancelling noise and the sound are amazing. I’m really glad I chose the Sony over anything else. For the price and performance the are the best deal out there. Pros : 30 hr charge, sound, noise cancelling, 2 device connectivity at the same time, and the app lets you customize the equalizer several ways. Cons: The usb c cord to charge them is too short. Yep. That’s it. That is the only con.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elmiko33, Great! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the hUSB cord. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Cobra SC-400D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: excellent video quality with 4k front display. 1080p rear. It is easily adjustable and easily installed. Touch screen with many features. Cons: Alexa does not work most of the time with Spotify or any voice commands as it loses singnal consistency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow Just Wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sounding headphones still breaking them in but from what I’ve expierienced i believe i made the correct choice

    I would recommend this to a friend
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