Customer Ratings & Reviews
See more imagesSony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
- Model:
- WH1000XM4/S
- SKU:
- 10187851
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 4 out of 5 stars
Great Headphones!
Brii Posted
My old Beat headphones finally gave out on me, so it was time for an upgrade. I heard about these headphones being fabulous. They are pretty lightweight and comfortable. The sound quality is excellent. I wish the battery life were a little better, although not terrible. I did turn off the automatic power-off feature because it would turn off while I was using it, so maybe that's a big reason for the battery life. I will miss the seamless connectivity between my devices that Beats provided. The touchpad seems to be very sensitive, which can sometimes be annoying. Oh, and can we talk about how pretty these headphones are? I love the tan-grayish color. Overall I would recommend these headphones.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Brii,
Thank you for the review! We're glad to hear that you like the lightweight, comfortable design, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Rated 5 out of 5 stars
Good quality.
Emily Posted
I've had these for a year and a half and they're still going strong. The ear pieces are comfortable and the sound is clear. The noise cancelling is nice as well, and I like that I can turn it on and off.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Emily,
Perfect! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
SECOND TO NONE!
Butter29cup Posted
I LOVE LOVE LOVE these headphones! The sound is crisp and clear. The design and color.... perfect. The noise cancelling feature is amazing! I had to look up how to change the setting that automatically turns off the headphones whenever I talked or even coughed....yes it was that sensitive. After I fixed the setting, I have to say these are the best and most comfortable noise cancelling headphones I have ever owned. Worth the extra $$ for this new version!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Butter29cup,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Rated 5 out of 5 stars
Comfy and Great!
JoseR Posted
Honestly, I was skeptical at first because I've used airpods for a while now. But these take it up a level. They're extremely comfortable and they fit snug so they're not too tight(since other brands give you a headache if you wear them too long). For once it feels like you're actually getting what you pay for. Highly reccomend!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi JoseR, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Rated 5 out of 5 stars
Better than Beats Studio
Peewee Posted
I had a beats studio for over a year before this, difference I notice is way better noice cancellation, bass is also a plus... more hard bass hits... vocals is alright... beats studio dont stay behind much... battery is better... would i go back to beats studio after trying these? Never... I already bought another set for my brother in the same week, especially on sale for $278... touch sensors havent got used to them yet but the best feature is you take em off the music pauses you put them back and plays automatically
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Peewee
Very nice! Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
- Rated 4 out of 5 stars
great sound and battery life :D
ratonsita Posted
i love the color and the case is a good size. usb-c charging YAY. out of the box sound is good, i haven't touched the EQ. noise cancelling is great, sometimes i forget how loud noises really are when i take them off. battery life is great, i don't use them super often and i've charged them only once, they're still on 70% as of today. i can always count on them having charge. the only reason i give them a 4 star is because my ears get hot and a little sore after wearing them for multiple hours, just be weary of that.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi ratonsita,
Thank you for sharing your review with us! We're glad to hear you love the color, case, USB type-C charging, good sound quality, noise cancellation, and long battery life of your WH1000XM4. We're sorry to hear your discomforts while wearing the headphones for multiple hours. We suggest to adjust the headband and the earpads properly than can help reduce discomforts. Also, try lowering the volume. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information if your ear hurts when wearing headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
In case you concerns or need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Rated 5 out of 5 stars
Amazing quality
ChrisR Posted
First pair of actual real good quality headphones and can say these are amazing. Battery life is amazing that I don’t have to charge every day but rather now and then. Noise canceling is so good that when i take my headphones off i can hear everything and it makes me wanna put them back on. Would recommend for sure
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi ChrisR,
That's great! Congratulations on your first Sony Headphone! We are truly happy knowing that you are pleased with the overall quality like the battery life and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature. Thanks for choosing and for recommending Sony! - Marco
- Rated 5 out of 5 stars
Comfort and Quality
Mari Posted
Very high quality headphones, don't regret my purchase. Comes in 3 color options which are all pretty good. I really like the comfort of them and ability to wear them all day without any irritation. I like the option of wire and wireless as well. Comes packaged nicely with a reusable case.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Mari,
Thank you for the 5-star rating! We're happy to hear that you like the comfortable design and quality of the headphones. Thank you for choosing Sony!
-David
- Rated 4 out of 5 stars
Awesome Sound Quality, Stellar Noise Cancellation
Highly recommend for sound quality & noise cancellation. They are excellent at cancelling low-frequency and low-mid frequency noise, but not so much with high-frequency ambient noise. However once you increase the volume when listening to audio, the high-frequency noises are practically non-existent & inaudible. I hesitated before purchasing this product since it's a big investment. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life. I'd strongly recommend this product and can gladly say that this is one of the best headphones out there.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
- Rated 5 out of 5 stars
Outstanding noise canceling/ great sound
RubenG Posted
Needed nee headphones after my kid started using my last Sony headphones and these did not disappoint. The sound is great and the touch controls on the headphones is easy to use, they are very comfortable to wear even after many hours. The noise canceling is outstanding and i could not believe how much it cut down on surrounding noise. Totally worth the price would definitely by another pair if I needed to.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi RubenG,
Fabulous! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features, ease of use, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Rated 5 out of 5 stars
Very Pleased
chicagobarn Posted
If you're looking for a pair of nice headphones that aren't necessarily the newest and greatest, but come at a good price I'd definitely recommend these. These sound great and the noise cancellation helps me focus while I'm in the office.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Chicagobarn
It’s rewarding to hear that the WH-1000XM4 is helping you stay focused in the office! We are glad that the noise cancellation and sound quality are providing the performance you need. Even as new models join our lineup, we take pride in the fact that these headphones continue to be a top recommendation for their value and effectiveness.
Thank you for trusting Sony.
Regards,
Dominick
- Rated 5 out of 5 stars
Best headphones!
Yasser Posted
Sony is in my opinion king when it comes to headphones! I have owned these well over a year now and wanted to hold off on writing a review to see how the battery would hold up on these over time and let me tell you. Its battery is just amazing as well as there sound and everything else! They continue to impress me!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Yasser, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Best over the ear headphone on the market
Flip Posted
I am happy with my purchased of the Sony WH10XM4 headphone and they’re the best over the ear headphone on the market. For me they offer terrific audio performance, quick battery charge, longer hours playing time and they’re very comfortable to wear while sleeping…. The sound quality is superb, excellent bass, nice equalizer and the best active noise cancellation on the market.. Multi purpose headphone.. You want be disappointed with the headphone!!!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Flip, Amazing! We're glad that you like the sound quality, noise canceling functions, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Rated 4 out of 5 stars
A few annoyances but overall well worth the money
ac107534 Posted
I love almost everything about these headphones. Pros: light weight, amazing sound, grey battery life, the material used for the headphones and case are great, features like the auto pause when talking,and the app that goes with the app allows a decent amount of customization of sound (base, treble, etc) Cons: the auto noise cancelling is very finicky. Several times sitting in the car it would make an odd sound similar to having one window of your car open. As if it cannot equalize. The headphones do have a feature to connect to a second device (needs to be turned on manually) but I’ve had it reset several times. The app that is great is also not so great. Mainly because the app stays active one phone and kills the battery. Lastly, the grey or silver stains SUPER easily. It was the last pair in stock, or I would have gone with a different color. Overall, a strong buy. And these replaced the Bose QC135
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi ac107534, We regret to hear that you're having concerns with this WH1000XM4. We apologize for the inconvenience. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. When you connect headphones to a device, both the music playback (Media audio) and the phone call function (Call audio) are connected simultaneously. Most headphones allow multiple Bluetooth® connections to audio devices, however, to switch sources, you would need to go into the Bluetooth settings, disconnect the current source, and then connect the source you want to use with the headphones. Unlike many other headphones, the WH-1000XM4 headphones support a Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. For more details, please check the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Usage hours may be different depending on the settings and conditions of use.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
When the outside of the unit is dirty, clean it by wiping it with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.
We're glad to hear that you love the weight, sound quality, and battery life of this unit. The WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience.
Thank you for choosing Sony! Jay
- Rated 5 out of 5 stars
Build, sound, and noise cancelling quality
Glass Posted
These are excellent headphones. Build quality is nice. Very lightweight. The noise cancelling is really impressive. Sound quality is very good, but only if you change the EQ in the app. I recommend lowering the clear bass just one point, and raising some of the mids — refer to my screenshot. Overall, highly recommend these headphones. I still prefer by beyerdynamic dt880s if I’m in a perfectly quiet environment, but these sound almost as good, and are usable in so many more situations.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Glass,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Sonys best headphones
MattH Posted
Still sonys best pair of headsets to date. Better than the XM5s, 6s, and the collection. Best sounding of all of them. Although the AMC and comfort needs a little bit of improvement, in terms of portability and value for its price? XM4s are the best
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi MattH!
Thank you so much for the feedback!
It is truly wonderful to know that you consider these the best sounding headphones in our lineup and a fantastic value.
It’s a pleasure having you as a Sony customer!
Warm regards,
Estefany
- Rated 5 out of 5 stars
Good
Nrkn Posted
It work amazing, super comfortable on the ears and the battery life is pretty good. I forgot to charge them one time and they still lasted me like a whole day when I used it. These also charge pretty quick for the battery life, overall it’s a good product for the price
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Nrkn, Thank you for the great review! We're very pleased to hear that it works amazing and you like the comfortable fit, excellent battery life, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Rated 5 out of 5 stars
Best headphones ever.
Elmiko33 Posted
The cancelling noise and the sound are amazing. I’m really glad I chose the Sony over anything else. For the price and performance the are the best deal out there. Pros : 30 hr charge, sound, noise cancelling, 2 device connectivity at the same time, and the app lets you customize the equalizer several ways. Cons: The usb c cord to charge them is too short. Yep. That’s it. That is the only con.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Elmiko33, Great! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the hUSB cord. Thank you for choosing Sony! Erin
- Rated 5 out of 5 stars
Recommended
IvanT Posted
This has a very durable headphone battery with all the features that come with it but there’s a little bit of a trouble when it come to pairing it with a device that is not android and that’s why there’s a app for it but overall is a very good headphone very light and good noises canceling
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi IvanT, We are glad that you are enjoying your new noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Rated 5 out of 5 stars
Sony M4
DanielaH Posted
Very good item, highly recommend and good quality, comfortable too
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Thank you for your fantastic review, DanielaH.
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's wonderful to know that you find them to be a very good item, and we are especially happy that you find them comfortable and of good quality. We designed these headphones to be a great choice for all-day listening, so your feedback is truly rewarding.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team