Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10892999
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great ANC but gets HOT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is great. Sound is good. Bass struggles when it gets really loud. Earcups just sounded muffled. Transparency is ok. I still had to lift up a side to hear the conversation. Touch controls are acceptable. Can be sensitive sometimes. My main issue is that this thing gets HOT on the ears. Definitely buy it on sale if you are dead set on getting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CM21, thanks for commenting! We are pleased to hear you are satisfied with the outstanding noise canceling function of our WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. To ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
For issue when wearing these headphones, please refer to the link below to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
We will have your feedback noted as we always strive to make this a better experience.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
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Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great noise cancelling over ear head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for my son. He loves it. We did test several at the store before deciding on this one. Seems to have the best noise cancelling capabilities of others in similar price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Monkeyman
What a nice gift! It's nice to know that your son loves his new Sony WH1000XM4 and enjoying the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves them for both playing on his PC and listening to music and talking on the phone. Sister wanted a pair of the same ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techy, We're happy to hear that your son loves his new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Christmas!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two or of these headphones, and the noise cancelling feature is remarkable. Lots of options, still learning all of them. But so far, these are the best headphones we’ve purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuliaB,
Nice! Good decision in getting this one and we're glad that you are satisfied with your purchase. We are happy that you are pleased with the noise canceling capability and other amazing features of our WH1000XM4. Surely, you will enjoy this headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony WHXM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I’ve ever purchased, the noise cancellation is probably the best feature when I’m out in public working on stuff. Not to mention the amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelP,
Perfect! We're thrilled to hear that you are satisfied with your purchase and enjoying the noise canceling capability of our WH1000XM4 especially in a crowded place or area. Also, we're happy that you are still pleased with the amazing audio quality of the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and quality very light. weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayjack, Awesome! We're pleased to hear that you like the sound and quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
M4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing and feels comfortable, and being able to have to set the sound at your preference is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarG, we're glad you are enjoying our your new headphones! Thanks for choosing Sony! ~Earl
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sony always makes a great product and these are no exception.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, JaclynaG!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones! Your feedback that Sony always makes a great product and that these are no exception is a wonderful compliment to our entire team.
Thank you again for your continued loyalty to Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Happy buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift to my son. He is pleased with them. Good looking and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaG, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing headphones and for a amazing price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Amazing sound quality and overall performance. Thank you best buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelO, Great! We're thrilled to hear you love the amazing sound quality and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Chris
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great features a neutral color great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great. Great sound and comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azbooks, we're glad you like the sound quality and the comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome Noise cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am always a biased about Sony product when it comes to the sound quality. For me, nobody provide best sound quality than Sony. However, this headphone is even better than what I expected. Sound is so smooth and high quality that even at low volume you can hear every beats of the music. So far, I am enjoying this :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Popy,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I put these headphones on and turned them on the white noise made me feel like I was alone. The sound quality while playing dance music was unparallel. I will definitely enjoy these for work purposes only ahem.. the USB C cord is pretty small in length but it charges quickly. The ear customization settings for better sound quality was mind blowing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDavisSATX,
Thank you so much for the 5 Star rating! We are truly happy to hear you are satisfied with the fantastic sound quality and features- especially the ear customization settings of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Big Fan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am such a fan of these headphones! The noise canceling is quite nice, I was very apprehensive about the price at first, but I truly believe the headphones pay for themselves in the long run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tanner,
Wow! Thank you for being such an amazing Sony headphone fan. We appreciate you. We're glad that you like the noise canceling feature of our WH1000XM4. It is really worth the price. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. I own A LOT of electronics, and these would be near or at top of them all. The sound quality is a 6 out of 5 (clarity and ANC). Call quality is not as great -- mic sounds muffled and the active noise cancellation (ANC) turns off -- but I just have to give these a 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Better than apple
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My go to headphones while I work from home. Keeps me focused and these are comfortable for many hours of use. AirPod max what?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisR, Awesome! We are glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best pair of headphones that I own. The noise canceling works great: I have two kids, a dog, and a cat and I can’t hear them at all with these on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, slick comfortable design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristina, Great! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice feature packed headphone. I am NOT giving 5 stars is only because of this one option missing which i need a lot which is there is no option to switch between the connected devices. Ex: I use these headphones with my Cell phone and Laptop so it would have been better if there was some button which allows you to switch to previously paired devices which my Bose Sound Sport ear phones do rather than going to the device and connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shashank,
We appreciate your review of the headphones. The unit is designed to be connected to 2 Bluetooth devices simultaneously. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
We hope this will improve your experience with the WH1000XM4 headphones. Thanks for sharing your review and for choosing Sony.
~Ralph