Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 716 reviews
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good headphones at a good price

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has a winner here. A good price point of around $79.00 and very good performance. I previously tested the WI-1000X BT earbuds and those really knocked it out of the park. And for $300.00 they should! So I had high expectations for on-ear headphones from Sony. These aren’t $300.00 class headphones, but for their price point they are certainly a good value. The headphones are light and comfortable. I’ve worn them for 3-4 hours at a time and they are just as comfortable as my cherished Bose wired headphones but they’re much lighter and wireless! The BT pairing was simple, straightforward and nearly foolproof. As with the earbuds, Sony includes voice response with a pleasant female voice so you don’t have to decipher a cryptic beep code. She tells you the changes in power state, pairing state, etc. I found two negative aspects but those are relatively minor. The first is the documentation. Setup is guided by minimalist pictograms. Any printed material is small and difficult for those of us in the 50+ category. I looked on the support site and the only documentation available is a pdf of the warranty and a marketing sheet. No biggie, I figured things out on my own, but it would be nice to have better docs available for download. The second thing is more of a usability wishlist item. I would prefer if Sony had separated the Volume and Skip/Back functions on to separate rocker buttons. There is plenty of room on the left channel since there are no controls on it at all. In summary, these are very good headphones. Light, comfortable, simple setup and operation, above average sound quality and excellent range. In my opinion they are priced right and affordable for all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent Quality for Good price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound , easy to operate and great price and I would highly recommend this product to anyone instead of buying the higher priced BEATS depending on your use

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Solid headphones for the price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth connects well. Headphones work OK with glasses, not the best but not too bad either. A bit bass heavy, as with most Sony cans. Good quality for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good gor the price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good for the price. The headphones have really good sound quality and bass. The only issue i have is how cheap they feel.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Best headphones for the price!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound nothing crazy impressive, decent battery life. The only real complaint is how comfortable they are after about 3 hours of were they hurt a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good Value for the Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a very reasonable price, these bluetooth headphone are reliable, have decent sound, are comfortable, and have a reasonably long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Decent Sound, Cheap Feeling

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is decent for a <$30 pair of headphones. However, the thing I am disappointed is how cheap these feel. They feel like they are made of very weak plastic. I don’t expect these to hold up, so if you buy them I would also buy the extended warranty. Otherwise decent lows mids and treble, work decently well for zoom calls too. They are somewhat comfortable, but the ear rests aren’t stellar either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones For anyone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. They hold a charge for a reasonable amount of time. The sound quality is good. My 12 year old daughter loves them and hasn’t complained yet. A good price for a good pair of headphones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    My summary

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones are pretty comfortable you get alot of play time had a 15 hr flight and they made it through the entire flight without a problem

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my husband for his IPad so he could watch movies and videos, and listen to music and wouldn’t disturb me next to him in bed. The quality and comfort for the price are top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Good for youth gaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were just what our grandson wanted. He is pleased with the product and the sound. Light weight and easy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound good, battery life is good, and just an all around good product when comparing what you get for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hold a charge for a good amount of time, love the sound quality, I just wish the charging cord was a little longer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud as you want, good clean sound, from bass to highs, awesome battery life. You won’t be disappointed when getting these

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    A gift for Dad

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my 72 yr old dad.. it's hard to buy for someone who's always got what the need; but once and a while you can find something that works. He loves to watch Lions football and Tigers baseball.. but mom doesn't always love hearing them. So he always listened to the games lower than he wanted, but he got a new Sony TV that had bluetooth. So what better to get him for his Bday than wireless headphones that sync to the tv. So now at game time, dad gets a drink and his headphones and listens in peace to the game. Unfortunately it hasn't helped the Lion or Tigers play better LOL

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good sound, fits good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my daughter as she likes over the ear headphones. She likes the sound on him and they fit comfortably.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for Working Out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones to work out with since the traditional wired headphones just don't cut it. So far, I am happy with them - I get good sound and the battery life is decent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice Headset for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable sound quality, with good price! Would be nicer if it can handle "line-in" too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a good sound. Battery life is great. You can work out in them. Overall great buy for there price.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    He loves them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my father, he loves the quality. He uses them with his Kindle and loves that they are wireless.

    I would recommend this to a friend
Sponsored