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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, battery life, price, and wireless connectivity of the WH-CH500 Wireless On-Ear Headphones. Many reviewers found them to be lightweight and easy to use. Some customers did mention that the volume control could be improved, and a few found the fit to be uncomfortable. Others wished for more bass and a more stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 716 reviews
  • Rated 4 out of 5 stars

    Solid product for a solid price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my Mom as a present for Christmas. I got to take them for a test drive and experienced a good level of consistency with noise canceling and audio smoothness. These were on sale at the time, which made them a steal for this level of quality. Rich bass with these

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good Sound as always from Sony

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always had a good reputation when is about sound quality and performance and this product is not an exception. I like the bass, it is consistent and the clarity of the sound, I think it is because it supports ACC audio Encoding, according to the specifications. The set up was easy and the controls are basically the same as other similar products, once you pair it with your cell phone or any other device, it will reconnect automatically everytime you turn on the headphones. I like the fact that the earcups has the ability to rotate so you can align it to your ears or line up with the headband making easier to store it. Also, some others headphones tend to slip off the head and shut off, but this issue doesn’t happen with this one. Very light weight and comfortable, as well as easily adjustable. I paired with my cell phone (Samsung) using the NFC, once it linked you will see it as a Bluetooth device WH-CH500. The range connectivity is good, 35 feet away from the phone and it was still connected. Size adjustable and the controls are conveniently located on the right side. You can change the volume level from the headphones instead of using my phone. You can also control the forward –reverse and play option when you are playing mp3 music through the Bluetooth connectivity. Another cool feature is the long lasting battery, I used for 2 days. I am very pleased and happy on how good this headphone works, quality sound is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Did the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and good sound quality. Let the wife sleep and I can hear the tv!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I love these headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the compact size, the 20 hours of battery life and the sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts pretty long. Dinner quality is good. The price is very fair.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great price for what you get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is really the highlight of this. I bought it for $49.99. The headphones do not block out all sound, as they aren't the type that completely covers (and cups around) your ears. The sound it produces, though, is surprisingly great. The wireless connection is quick and simple. The battery life is quite long. I could go a few days without charging-- and this is with about 2-3 hours of use per day. Come to think of it, I dont think i've ever had it die on me... There are only two things that I would like changed on this set of headphones: 1) for it to be foldable/compact-- the speakers only rotate 90 degrees, so it lies flat, but it does not fold up into a "ball;" 2) although the headphones are very light on the head (you could hardly feel that its there), sometimes (very rarely!) the headband can rub on your head and become uncomfortable because there is no cushion. overall, I'm very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has good sounds, bass. Bought them for my son, will buy another set for me

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son. He loves the long lasting battery and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great, value packed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, value packed works on phone extra bass beats beats by Dre

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome bluetooth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great great price easy to operate. Comfortable great quality

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceeds expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for price, comfort and overall sound and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect size fo 8yr old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for 8yrs old, size, battery and sound. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good for Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are pretty comfortable on the ear and had nice sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Value, quality and longevity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many headphones die after a few months. My wife uses hers daily and they are still doing strong after almost 11 months. She uses them for audiobooks but I have used them a few times for music and they sound much better than most ear buds. Can trust Sony name for quality products is my experience.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are comfortable, easy to pair and sound very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean sound, comfortable fit, easy to operate. Good deal for the cash.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound plus can use them with your phone via Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves the sound on these headphones. Wireless part works great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and the price is reasonable. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Premium sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of earphones. Long lasting charge and quality sound

    I would recommend this to a friend
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