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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2016 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the WI-XB400 Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and affordable price. Many users rave about the impressive bass and overall excellent sound, while others appreciate the comfort and convenience of the wireless design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,016 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony Never Dissapoints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, how do I start this off? Well, as you know I am a huge SONY fan. Their products are very very good. Yesterday I went to go get me some wireless earbuds. I’ll have you know that I have been wanting these specific ones for a while now. Well I decided to try these out. And let me tell you, the bass is amazing. Like the bass is clean. The sound, the frequency, is just very clear. And I mean very clear. About a year or to, also got me some Sony truly wireless earbuds. And these earbuds were $230. And when I first tried those they were good. But these earbuds, they top the Sony Wf-1000xm3. As expensive as they were, these $50 earbuds are wayyy better. They sound better. The bass is like 3x better. Or even 5x better.but yeah. I recommend me these. I 120% recommend these. If your looking for some very good earbuds, these are the go. The price is worth it. Plus, it’s affordable. So I give this a 10/10, and a 5 star, and A plus

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Cord length, Fit

    Rated 4 out of 5 stars

    easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a nice in-ear headphones. Pros: sound quality is great, can adjust volume separately from phone on headset itself. the battery is wonderful. can wear them for hours, just listening to music. tangled-free cords! Cons: the length when you take out of your ears and hang from your neck is LONG, like wearing a long necklace. also the magnets are weak so the two earbuds easily break apart. another pet peeve is that they slide from one side to another too easily, there is no friction to hold onto your neck. there is also no clip that comes with this product, anything to at least attach to your clothes; because of this, i haven't even tried running or jogging with them on. so i recommend them more for casual walks than running (or any other form of intensive exercise).

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Decent sound for the price but design needs work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't too exited about using these. 40 dollars doesn't necessarily scream quality but I do like the Bass and the mids and highs are good too. Sound-wise I think Sony did a very good job. I'm used to my Beats X I thought they sounded good but these sound quality is definitely better for 2/3 of their price. The problem I have is with the design. I find myself pulling them forward or to the left and right otherwise they would fall down. Cables are too flimsy and are extremely uncomfortable as far as staying in place. If you work outside or run, I really can't recommend these because they will eventually fall down. If they included some sort of clip that holds the cable behind your neck and onto your shirt I would've given these a 5 star. Battery life is amazing. Design definitely needs some work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Impressive in every way!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a replacement set to use occasionally for music and watching movies. I was incredibly surprised to hear how good these sound for the price. The battery life is incredibly good, I haven't had the battery power drop below, 50% and I've put it through the ringer. The bass is deep and rich, it's really impressive how good the sound is. On top of that, the ear fit is comfortable and they feel secure when they are in for moderate activity (walking, moving around the house ect.). I'm thinking about buying another pair to keep at work so I don't have to transport them back and forth.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    If you seek battery life + bass, look no further

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall definitely recommend for it's amazing sound, battery and mic quality. I have used earbuds such as Apple's AirPods and Skullcandy's Sesh. My main issue with them is battery life. Wireless-with-a-cable style headphones like these offer much better battery life. I previously owned the Skullcandy Jib Wireless which are very similar, but the Sony EXTRA BASS are a better choice. These particular Sony headphones have been a major upgrade for me! Sound? They provide a clearer bass and sound experience. I was able to hear more sounds in a few tracks that I have not previously heard using Skullcandy. The bass is not as perfect as both of the Skullcandy headsets I mentioned above, but they are close. Mic? GREAT. With Skullcandy I always experienced issues with my surrounding noise being louder than me speaking, so conversations with others was a headache. I did read other reviews mention that you can hear your shirt, etc. rubbing on the mic through the headphones. Yes I have heard it a few times but it is not loud. Battery? EXCELLENT. I use them frequently and find myself charging them every 2 - 3 days. Even with heavy use I have never needed to charge it the same day. It uses USB Type-C and charges pretty fast. Pairing and Bluetooth? Pairing was straightforward and easy. As for dropping of connection or sound, none.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome sound great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones for my personal sound preference sound incredibly good. Full rich BASS and very nice mids and highs. I've had Beats before that sounded pretty good but they just fall apart from regular use (walking, lifting, etc...) in less than a year. I have The Rock's UnderArmour thick headphones and those sound great but not every time I feel like wearing a full heavy headphone specially if its hot outside. I wanted a smaller form factor that didn't cover my ear and I could use for talking / music listening and these filled that spot perfectly. I bought these ones for I think it was a steal at the time($30) Now they are $50 and I would buy them over again in a second. Battery seems to last incredibly long I actually leave them in the car and not worry about charging them. Which is one thing that really annoyed me about the Beats one that every day needed charging(2 different models same battery issue). But unlike the Beats the only minor CON or pet peeve I have with these is the way the magnets that connects to each ear pod is weak.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound, but not for all applications

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones is quite good, IMO. They have plenty of bass and provide full sound. The bluetooth also connects to my phone immediately each time I turn them on, and so far I haven't run out of power on them. IMO, these headphones are better for stationary applications than moving. These work great for watching TV, sitting on a plane, etc. However, I bought them to use while running and walking. Though they're not noise-cancelling headphones, they block out a significant amount of noise...much more than the headphones that came with my iPhone. What I've found is that I can't hear other walkers greet me when I'm wearing these (no, the volume isn't cranked). I also can't hear my wife talking to me when I'm using them. It's nice to block out noise at times, but when I'm walking or jogging I think it's important to be aware of your surroundings...maybe they'd be better to wear on a treadmill.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great Sound + Bass but....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my workouts. Great sound, awesome bass, very clear, and long-lasting battery. The only problem is that I do a lot of high intensity cardio such as running 4-5 miles and fast rope skipping. These earbuds kept falling out....like every time. I tried MacGuyvering it by threading the cable area under the back of my neck shirt area which didn't work. Also the earbuds would fall out because the only thing anchoring them are the earbud cushions and when I would inevitably sweat, they just would not stay on. These are great if you do lots of conference calls or listen to music or take phone calls while sitting down but I would recommend earbuds that are either over-the-ear or have those rubber spikes that keep the earbud secure.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got these yesterday but first day of use they seem well worth the money. Easy to pair, good sound quality, feel like they are well made, comfortable, usb-c charging, battery life seems good. I've been waiting and waiting for a pair of headphones that have decent battery life and usb-c charging and this was the first pair that actually had everything I wanted. So far so good. Will update with use.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    decent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the wireless headphones are good but they WILL fall off your neck all the time the sound is really good extra bass comes out good Sony did it right on these but could use some improvements and the battery lasts for a good while

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Sony wireless headphones review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best wireless headphones that I have found to work with Android devices. Clarity? Check. Bass? Check. Battery life? Check. One gripe is they easily slip off your neck if you don't tuck them inside your shirt.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound, great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these wireless headphones specifically for Zoom calls, and they’ve worked out great. They are reasonably comfortable for hours on end, stay in your ear (3 different sizes of covers come with the set), good battery life, sound quality is quite good and the ambient noise suppression is surprisingly effective. When you turn the phones on there is an audible announcement saying “power on” and the % charged as well as “power off” for shutdown. The recharging is very simple with the accompanying USB cable. The only aggravation I’ve had is if you use them on multiple Bluetooth devices, you have to either power down the previous device or go into settings and disconnect the headphones if You want to switch devices when both devices are within range. Overall I’ve been quite pleased with these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Holds a charge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very good, definitely holds a charge for a long while, does not sync to my iPhone 5S even with the latest software but does sync to my iPad Pro. There are three sets of interchangeable ear bud cushions but even with the different sizes, I'm not really find a great comforting fit. Microphone sound is somewhat boxy if you wear the headset sling around the back of your neck. I choose to wear it in front for better microphone sound to my callers. Magnets in the ear piece do work well. Overall I am pleased but I think the in-ear fit for me is a turnoff.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Cord length

    Rated 4 out of 5 stars

    Very Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound and battery life is outstanding. The magnet that clasps the ear pieces together when not in use is not strong enough always comes apart and has fallen off my neck once. The actual length of the wire is to long and falls back and forth while doing some exercises. Overall very nice headphones for exercising, yard work, biking or any other activity.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit, Volume

    Rated 3 out of 5 stars

    Eh its ok

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these so i could mow the lawn and leaf blow while listening to music. Sound quality was good... But not impressive for what i paid. Its not really that loud either which was why i purchased them. Hands free is the best feature. As long as you have the right ear sizes cause they kept popping out my ears as well. Battery life was pretty good. Bluetooth capable... Over all im aire there is something better out there for a better price. I actually don't even know where they are right now. So kind of a waste of money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Almost perfect.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good. I own the other Sony wireless headphones and this does have more bass. The only con is the ear bud keeps falling off my ear. It's ok when I'm seating but when moving or doing stuffs the earbud is very easy to be pulled off your ear. I tried other suggestion like cross the wire or hang the wire over the ear and it seems to stay in longer but the bud is not very good design. I don't have the same problem with other type of headset.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Real Nice Headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old headset. It was not holding a charge anymore. I got this Sony only by reading the box. It seemed to have what I wanted. It did, and more! I did a side by side comparison with my old headset, and the difference was striking! I didn't know how much I was not hearing with my old headset. When Sony says bass, they mean BASS! Without losing any of the highs! It's Great!! The only thing I need is something to secure it to your collar or something to keep it from sliding all around your neck. Once again I have to say something about my videos...DON'T LOSE MY VIDEOS!! Best Buy has already abandoned 3D, leaving me with a $3000 TV with 3D I can't use!! Now some Best Buys has dropped all videos completely!! We can't let this happen. Everyone does not stream!!! I want a hard copy in hand, not dependent on the internet!! Don't let Best Buy drop videos!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Unbeatable bluetooth semi wireless earbuds for les

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice when you need to listen to a device wirelessly via Bluetooth and you are doing low impact movements. Meaning these are the best earbuds at the price point you can find when you need to listen to music, make a call, etc. The audio is crystal clear, the battery life is phenomenal. The one con I would say is if you are sweating your you know what off then they might fall out. Great for walking or relaxing with music or audio book or video playback. If that’s what you need them for mostly then you will not retreat this purchase. I have not tested our ability to do video conferencing but see no reason why they would not work very well for that too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price, Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound lite weight long battery life great price big bang for the buck

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Great for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is decent, the bass is punchy but not as good as the wired versions which is expected. I’ve had 0 problems with Bluetooth connectivity they aren’t too heavy and the battery lasts me quite a while as I sleep with them on And they last the night I wake up with 70% battery left. The only complaint I have really is the cheap tips that come with them but I’ve noticed over the past few years most brands cheap out in the tips as well, it’s an easy fix as they are cheap to substitute.

    I would recommend this to a friend
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