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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the XBR X850D Series 75" TV's picture quality, ease of use, and vibrant colors. Many appreciate the 4K resolution and find the upscaling capabilities to be excellent, resulting in a great viewing experience even with non-4K content. However, some users have noted issues with the remote control's responsiveness and contrast in dark scenes. While the design is generally praised, a few customers mentioned the TV's weight as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,591 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture - Beware of "Directv Ready"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, internet apps, and voice control remote are very nice, worth buying. The drawback to this TV is the DirectvReady built in feature. It's like having a Direct TV "mini" built into the TV. Getting it connected correctly took 2 trips from Direct TV installation contractors. Neither Direct or the contractors have much experience with their own system. When I did get it connected correctly, Direct TV wanted to bill me for another piece of equipment. It would be much easier to have a Directv 4k mini to connect the TV to a Direct system. When reading the requirements for 4k service from Direct TV, you must get a 4k DVR and a 4k mini, or get a 4k DVR and have a certified DirectvReady TV. Don't bother with that feature and have them bring the DVR and mini to connect the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    VERY Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 75" for the living room in our new home. My previous TV was a 63" plasma. I had not owned a "smart" TV before so it's been fun getting familiar with all that it can do. The picture on this TV...sports, news, anything...is incredible and I say that not yet having watched an actual "4K" broadcast. My only complaint, and it is likely not a function of the TV but rather my cable provider - DirecTV. There is a significant delay (3-4 seconds) when changing channels. You can flip through the guide quickly, but once you select a new channel, the screen goes black, you wait, and finally a beautiful picture returns 3-4 seconds later.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 4 out of 5 stars

    Great deal for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a large great room, and needed a tv that I can see from the kitchen. This TV has a lot of cool features and looks great. My only reason for not giving it 5 stars is it has a glare in my room from all of the windows.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Motion blur

    Rated 5 out of 5 stars

    Best TV on the Planet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture on the planet. I love this TV and would never consider any other brand. Buddies are all very impressed by the picture quality and total lack of motion blur.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the picture. I'm not a tv enthusiast but I must say out had a nice clear picture. The tv is easy to use. I don't use the voice remote except to show it off.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gorgeous TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very pleased with the quality of the TV picture and all the smart features that accompany this set. Lots of fun exploring all it can do, and really love watching it!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    You can't beat a SONY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV today after visiting the Bestbuy stores multiple times and spending countless hours testing various brand of tvs & their models. From all of them, I & my family loved the Sony - XBR X850D Series 75" tv & with a great bargain price, it was a no brainer for us & we bought it. This is now our 'primary' tv in our house. The colors are very life like, the sound quality is good. But don't expect to have all ranges & depths of sound to be reproduced from them. I will tell you that its best to see the results for yourself rather than reading a review. I definitely would recommend this tv to anyone, we purchased a 5 years warranty too. Hope not to use it, but it's better to have when you make such a big purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Couldn't be happier...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, great picture quality, connected to my sound bar effortlessly. Best Buy Rockaway, NJ store personnel (Ozzie of Sony: David of Best Buy) were awesome.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale & it was a deal of the day. Huge!!! It's a nice looking tv for sure, had a small hiccup with an error message but then reset it to factory (even though it was new) and haven't had a problem since

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great pic but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning little things about tv. I have issues with so many things but all i cant blame on tv to be fair. My main complaint is the little the geek squad did to set up and teach me anything of tv, which free delivery and set up was included. Hardly any instructions included and little to find how to do that. I had to google the tv to find out how. If included how to's I didnt see them. I did eventually buy a new reciever due to my old yamaha one had no hdmi inputs. They had little paperwork as well but did give you a cd-rom to tell you all. was over 120 pages long and i do feel sony should of done the same. I have issues with tv internet now constantly having to be reset every time I turn off tv since software update was installed. I thought problem was solved with a very nice man from sony helping me for over 11/2 hrs but doing it again. As for tv, the pic is great and I dont have 4k even from comcast. I know this is a work in progress and not sorry I bought it but I am frustrated by the complexity of how electronics and computer technology have made things and that is how things are these days. I did review this tv and samsongs and i even paid more for this one. Hopefully the bugs can be worked out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bmvinny,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony.
      >Joffrey sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent 4K Ultra TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at several 4K Ultra TVs and the Sony fit the bill. The picture quality is excellent. The colors are amazingly bright and clear, and the sound is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV if you're looking for an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV as an open box item and currently have no issues. Did have a few hiccups when we returned home as a few vital components were missing; albeit, the sticker listing contents clearly stated "No missing parts". The Best Buy Television section and manager were very helpful and without having to commute another trip from Leesville to Baton Rouge, they had mailed the missing components at no extra charge. The TV is great, crisp picture, sufficient HDMI/component connections and a friendly interface. Thank you again to the Best Buy team of the Blue Bonnet Baton Rouge location.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very Pleased - works great as a computer monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a large screen TV that we could also use as a computer monitor for our Home Schooling. I read several online reviews and noted that in this price range, this TV received the highest rating in this area. As computer monitor - it works great. Text is clear and easy to read and when watching videos - the picture is terrific. An added bonus is the built in Android Operating System. Since we have a PLEX server at home I usually use a device like a ROKU to stream to our TV's, but with this TV, I just had to install the PLEX App and it works great. Very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV ever!!! Great size for man-cave and best picture I have seen on any TV. Picture speed is awesome for fast action scenes or sports. Near life like.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Very nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the TV is great, the remote won't work with our home theater system though. We dislike using multiple remotes so have a Logitech which was a pain to program. Overall a very good set for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Big! Good picture, good in bright light Cons: slow interface, sound sometimes cuts out after using HBO app and have to unplug TV to reset, some peripheral LED brightness during dark background.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Zafi, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps can be found in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/60594. Oscar. sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV at a Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv on the recommendation of our salesman Jim. We had planned to buy a Samsung but when we saw that we could get an equivalent unit from Sony for much less, we decided to take a chance. While it took about two weeks to have the tv delivered, the delivery guys were great and got everything working. We've now had the set for about a month and we absolutely love it. The picture is amazing. We liked it so much that we got a 55 inch model for our bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First and foremost, this TV has an excellent picture. No dead pixels. I don't use the sound and smart tv functions at all because I mounted this TV on a wall, and use my home theater receiver and external speakers in our living room. I have delegated all smart TV functions to my AppleTV device. Sony is known to collect data of customer TV watching patterns without consent (google it) from their smart TVs, so I have turned off all network functions on the TV, even though we watch news, live sports, Jeopardy and kids cartoons exclusively. Other than that, I am very satisfied with the TV picture quality and it has been trouble free since purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent, clear picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, clean, clear picture, but with TVs these days, that's to be expected. Great apps, and the ability to search within the various apps (such as YouTube, Netflix, Hulu, etc.) using the microphone on the remote simply by pressing the mic button and speaking into it is a small, but unique addition. Had a bit of trouble figuring out the HDR settings to be able to play PlayStation games like Final Fantasy XV in full 4K HDR, but resolved with a quick search on the internet about how to set it and get the TV to recognize the signal. Overall, best TV I've owned.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    I Love This 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always been the best in my view, but this 75 in 4k TV surpasses my expectations! I love the picture and the colors are so vivid. Great buy!

    I would recommend this to a friend
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