Customer Ratings & Reviews
- Model:
- A3951Z21
- SKU:
- 6425634
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the Anker Liberty Air 2 Pro Earbuds, particularly praising the exceptional sound quality, comfortable fit, and impressive battery life. Many users also appreciate the affordable price point and the effectiveness of the active noise cancellation. However, some users have expressed concerns about the fit and connectivity issues, as well as the lack of volume control and occasional microphone problems.
This summary was generated by AI based on customer reviews.
Crap! Wasted my money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THESE DO NOT HOLD A CHARGE FOR CRAP! And I don’t even use them that often, I fully charge them and then try to use them and they are dead. I thought it was me that I must have bumped them but no it’s just that they are a piece of crap!
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.
Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Awful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plain awful samsung is way better than these things
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We surely always stand behind our product, and the item sold by AnkerDirect comes with our 18-month warranty.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Couldn't hear people
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't hear very well with them talking to people
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
1.Place the earbuds into the charging case and remain the case open.
2.Press and hold the button on the case for 10 seconds until the earbud LED indicators flash red 3 times and then turn white.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Meh - there are better things out there for the mo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh - very limited controls (can go forward but not backwards) and not that comfortable. Carrying case feels cheap. I'll probably give these away. I have a pair of raycon that are just superior to these in every way for about the same price.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't last too long They last about 4 hours
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
To help us pinpoint the issue, please let us know the following information:
- Fully charge both earbuds and use them at the same time. Test how long they can last and let us know the durations (minutes).
- Forget the pairing record on your device and turn off your device's Bluetooth.
- Place the earbuds into the charging case and make sure they are being charged. When you put the left earbuds into the charging case, the left LED light on charging case will flash 2 times which means the earbuds is charging, please also note the right side will also do the same time, when you put it into charging case, the right LED light on charging case will also flash.
- Keep the charging case open, then press and hold the button on the bottom of the charging case for 10 seconds until the LED indicators on both earbuds flash red 3 times. All the memory data will be cleared, then close the charging case.
- Re-open the charging case or take both sides out of the charging case, the white light on one side will flash quickly, which means it enters pairing mode
- Enable the Bluetooth on your bluetooth devices. You can find the device name "Soundbuds Liberty Air 2 Pro" on the Bluetooth list.
- Please click "Soundbuds Liberty Air 2 Pro" for pairing
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Waste of money low sound poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this in March didn't open until May only to find out that the right side worked once and the sound quality is very poor. It was very low you could not hear the other caller talking and they could not hear you.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Use the regular phone call(not calling APP) at a different quieter place to see if it makes any difference.
- Choose Liberty Air 2 Pro on your phone if you pickup the call via the phone instead of the headset directly.
If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Battery life, Sound quality
Comfy and noise cancelling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless earphones came packaged really nicely. I love the display of ear bud tips. You have so many different sizes to choose from. I keep mine safely in the box in my drawer so I dont lose them. The earbuds were very easy to connect to my iPhone XR. I did not have any problems connecting to these earbuds, even though I have had issues with other brands. This was a cinch to connect. The sound quality is great and I love that they really are noise cancelling! They are very comfortable to wear and easily charges right in the case. I actually have only had to charge the case once so far and I have had it over a week. I dont use them all day, but I use it pretty frequently. I really like how it slides to open and close the earbud case. These are really good earbuds that I would recommend.
I would recommend this to a friend Microphone doesn't hold up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the fact that the microphone in the headphones do not work anymore so can't talk on the phone with them. With this being an issue so soon after purchase seems like quality isn't that good.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
To fix the issue, we kindly ask you to try the following tips:
- Use the regular phone call (not calling APP, VoIP, Messenger etc.) at a different quieter place to see if it makes any difference. How is it working there?
- Choose the Liberty Air 2 Pro on your phone if you pick up the call via the phone instead of the headset directly. Does it make a difference?
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
- Pros mentioned:Battery life, Sound quality
Great option for the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds offer a wonderful option for those who are looking for a pair of true wireless noise cancelling earbuds that don't break the bank. While they don't have audiophile quality, the wide variety of ear tip sizes, long battery life, and sweat-resistant IP rating ensure you can have a comfortable fit regardless of your activity. The build of the case (yes that's important to consider because you will carrying that in your pocket/ bag as well as their overall style is very nice as well. However, the best part about these earbuds is that they offer pretty good noise cancellation at the price point. The value is certainly there and I recommend for anyone wanting a bargain true wireless headset with noise cancelling.
I would recommend this to a friend Do not buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality is not good at all I wish I was still in the return window so I could purchase them Bose that I had for two years with no issues. I gave these a shot. Please do not buy them
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
1. Use the regular phone call (not calling APP, VoIP, Messenger etc.) at a different quieter place to see if it makes any difference. How is it working there?
2. Choose the Liberty Air 2 Pro on your phone if you pick up the call via the phone instead of the headset directly. Does it make a difference?
If it doesn’t help, please reach out to us via support service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
No me gusto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Se daño uno se apago el lado derecho y no funciona llamo ala compañía y el teléfono no contestan
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Gracias por compartir su experiencia. Me gustaría presentar nuestras más sinceras disculpas por todas las molestias. Seguramente siempre respaldamos nuestro producto, y el artículo vendido por AnkerDirect viene con nuestra garantía de 18 meses.
No dude en contactarnos a través de service@soundcore.com con la información y los problemas de su pedido. Siempre estaremos más que felices de ayudarlo.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two pair were purchased and both was returned. I just didn't like them. I don't want to bash these for those who like them. They just was not what I wanted.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not my cup of tea
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what the doctor ordered. I did not like them at all. Poor sound and quality. The app thing ugh!!!!! just too much and background noise for sure
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Couldn't get them too stay in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am old fashioned. I have no idea of how these go in your ears. I would think they would fall out I couldn't get them too stay
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We surely always stand behind our product, and the item sold by AnkerDirect comes with our 18-month warranty.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Will not stay in my ears.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried all 3 of the tips, but they will not stay in my ears. They are all too big. I can't review the sound quality etc because of this reason.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Please first look at the L/R logo on the back of the earbuds to ensure that the right and left ears are properly worn.
-Choose the ear tips that fit the ear canal best to replace.
-Turn the earbuds and find the most comfortable position.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first two weeks. Replacements broke within the first ten days. Stay away.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate them as okay. Definitely would not stay in my ears even with smallest tips.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Please first look at the L/R logo on the back of the earbuds to ensure that the right and left ears are properly worn.
- Choose the ear tips that fit the ear canal best to replace.
- Turn the earbuds and find the most comfortable position.
If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Unhappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful headphones very low and kept slipping out my ear
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Delete (forget/ignore) the pairing records for the headphones on your device and turn off the Bluetooth.
- Reset the earbuds (Search UPqIjsCRfCk on search engine for the video).
1) Place the earbuds in the charging case and leave the cover open.
2) Press and hold the button on the case for 10 seconds until the LED indicators on the earbuds flash red 3 times and then turn white. Wait until the LED indicator on one of the earbuds flashes fast while the other flashes slowly. This confirms that the reset was successful and your earbuds can be connected normally.
- Turn on the Bluetooth on your device again, search for the Liberty Air 2 Pro and pair the device to see if that worked.
- Try to turn up the volume on the connected devices.
- Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips. This is best done when sound is playing through your earbuds at max volume.
- Try other sizes eartips to ensure you're using one that fits well and creates a tight seal. (Search 60WlRunxwHw on search engine for the video)
If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Worked well at first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 months and they are dead will not do anything
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.
Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.
If the earbud is charging fine but can't connect or play sound, would you try the following tips:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1.Place the earbuds into the charging case and remain the case open.
2.Press and hold the button on the case for 10 seconds until the earbud LED indicators flash red 3 times and then turn white.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Almost OK all around
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to wireless earbuds, there are many different brand out there nowadays that may make choosing one a challenge, particularly if you are looking for earbuds for s specific purpose, such as work, leisure, or for the gym, and not wanting to sacrifice sound quality and comfort. For the most part, these Soundcore earbuds have all the "bells and whistles" that the average person would find great, though there may be a thing or two that I would change if I could. Firstly, the quality "feel" of these earbuds is great. They are not too "heavy" and they do sit comfortably in my ears. It's also pretty nice that Soundcore provided many different earpiece fittings, so that you can find the most comfortable size for your ears. Also, setting up and pairing these earbuds is fairly simple, though it does require downloading a companion app. However, the app also allows a user to change touch settings for the earbuds, as well access some pre-set playlists. Additionally, the sound quality of these earbuds with the active noise cancellation is great and some of the best quality I've ever experienced for wireless earbuds. When using these earbuds leisurely and not doing any major physical activity, these earbuds are near perfect. I have tried them for work meetings, listening to music while traveling, or just casual phone calls, and they have never disconnected or had a drop in quality. However, when using these earbuds at the gym, I have found them to be a bit challenging to stay fit inside my ears, and they fall out periodically. Because of this, I do wish that these earbuds would fit a bit more snug in my ears. But I'll just have to avoid gym physical activities with heavy movements when using these, or go with another pair earbuds or headphones. Overall, these are great for sound and features. Though, for physical activities like gym use or for a workout with a lot of movement, they may or may not be the right earbuds, depending on the person. Not bad, Soundcore.
I would recommend this to a friend