Customer Ratings & Reviews
- Model:
- A3951Z21
- SKU:
- 6425634
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the Anker Liberty Air 2 Pro Earbuds, particularly praising the exceptional sound quality, comfortable fit, and impressive battery life. Many users also appreciate the affordable price point and the effectiveness of the active noise cancellation. However, some users have expressed concerns about the fit and connectivity issues, as well as the lack of volume control and occasional microphone problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, and the customization of sound is awesome. however, I cannot get them to stay in my ear properly, specifically my left ear. The Liberty Air 2's fit me better. The ANC could also use some improvement.
I would recommend this to a friend - Pros mentioned:Anc
Not for everyone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the Liberty Air 2 earbuds for about a year and really love them. I felt the only thing they were lacking was the ANC and audio pass-through offered by the Liberty Air 2 Pro so I decided to upgrade. Everything thing about the new earbuds is essentially identical to the earlier generation with the exception of the physical form of the main earbud body. It is more bulbous and bulker and slightly heavier and the sound channel where the rubber tip is attached is very slightly shorter. This made it impossible for me to insert the eartip far enough into my ear canal to get a good seal or physically secure the earbud to my ear so that it didn't feel like it was constantly slipping out. I tried many of the tips including removing my perfect fitting tips from my current earbuds and putting on the Pros but nothing worked. I was unable to get a good enough seal to allow me to provide an honest evaluation of the sound quality and ANC capabilities. The earbuds did quickly pair with both my Android phone and laptop. The Soundcore app for the Liberty Air 2 Pro downloaded without a problem and as soon as it detected the earbuds it automatically performed a firmware update. All the original features are available along with the capability to select or customize both the ANC and audio pass-through modes. I wish I was one of the fortunate users that could comfortably wear these newer buds since I love the current version and looked forward to the improvements. Unfortunately, these earbuds are not for everyone.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
Upgrade the APP and firmware to the latest version and then do the fit test until you get both earbuds passed.
Hint: Searching 60WlRunxwHw on a search engine for a short video showing how to get a proper fit of your earbuds:
If you have tried all the tips but still fail to pass the test, please let us know if all the ear tips which came with your device are too big or too small for you.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Sound quality
Good bang for your buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and budget friendly perfect for doing yard work.
I would recommend this to a friend - Pros mentioned:Sound quality
Some of the best ear Buda I've owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best if not thr best ear buds I've owned. The app that allows you to customize the noise cancelation is so easy to use. And highly recommend if you own a pair of these.
I would recommend this to a friend Great Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how they come with lots of different earpiece sizes so you can figure out which one fits your ear the best. The noise canceling is also really cool and you can adjust the noise canceling using the Soundcore app. You can also do a fit test using the Soundcore app to make sure you’re getting a good seal for the noise canceling. Fit and finish is very nice and they seem very high quality. They sound quality is very nice for such a small package. Overall I am very happy with them
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound! Haven’t been impressed with other buds but very happy with these.
I would recommend this to a friend - Pros mentioned:Battery life
Soundcore ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love this product , the battery last a long time the best yet
I would recommend this to a friend - Pros mentioned:Sound quality
Anker Liberty Air Pro Wireless Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amaizng sound, great quality built, recommended, A+.
I would recommend this to a friendBrand response from Soundcore Team
Posted .So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with an 18-month warranty, and anytime you need help just let us know.
Email: service@soundcore.com
Phone number: +1 (800) 988 7973
- Pros mentioned:Sound quality
Great Sound, One Major Flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundcore fan here. I had to figure out which tips gave me the best fit and I succeeded. These are top notch when it comes to the sound. Great features like noise cancellation, ambient noises, etc. The one major flaw? For some reason, people cannot hear what I'm saying when I answer the phone with them. I can hear them clear as day, but not the other way around. I unfortunately didn't keep the receipt as I would've returned these because I believe they're a defective pair unfortunately. Otherwise, these would be an easy 5 stars.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side.
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1.Place the earbuds into the charging case and remain the case open.
2.Press and hold the button on the case for 10 seconds until the earbud LED indicators flash red 3 times and then turn white.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Sound quality
not what I wanted from a pair of buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i like the sound but they don't stay in my ears. can't do anything where i sweat or they will not stay in meaning i can't use them at work and they also don't stay in with a lot of movement so i can't use them for what i really wanted them for which is while riding my motorcycle. i still use them some but i wish i got a different kind that works for what i want them for.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
To fix the issue, we kindly ask you to try the following tips:
- Upgrade the APP and firmware to the latest version and then do the fit test until you get both earbuds passed.
Hint: Searching 60WlRunxwHw on a search engine for a short video showing how to get a proper fit of your earbuds:
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
- Pros mentioned:Sound quality
Boo!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the gym, thinking higher the price the better quality I'd be getting. Nah. FunEar if I recall has better sound and linger battery at $75. These I just bought two weeks ago die faster. Sound quality is low at max. Best thing about it is the noise cancelling.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Connection
Way overpriced Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How are these rated a 4+ ? I should have heeded the warnings. They absolutely suck. I bought from the Soundcore website (purely accidental) as I wanted a good working pair, figuring spending the extra dough would make the difference. NOPE. They are as poor as 2 cheaper pairs I bought from Amazon six months ago, and returned ASAP. The sound and connection is all crap. Way overpriced and overpackaged. I will look for something else.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you for taking time to leave us the product review so that we could be better informed and hence improves our product quality.
We are sorry to hear that you are not satisfied with the ANC performance of your Liberty Air 2 Pro.
Please try the steps below to see if it helps at all:
-Try other size eartips to ensure you are using one which fits well and creates a tight seal. For further tipps please watch the video "How to Wear Your Earbuds Correctly". You can find the video on any search engine by searching the keyword "60WlRunxwHw".
-Try different noise cancellation modes to find one which most suits your current environment. You can also customize the EQ or use HearID to tailor the sound to your ears.
-Try the different transparency modes to find one which most suits your current environment.
If it doesn't work, please reach out to "service@soundcore.com" by detailing the issue and the order inforamtion for the warranty assistance.
Be assured that Anker always take customer experience as top concern and we really want to help in this case. All of our products come with a worry-free 18-month warranty, and our friendly customer service professionals are always standing by to help.
- Pros mentioned:Sound quality
If I could give these a half star I would
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Man.. I wanted these to be awesome. I really really wanted them to be perfect… they didn’t fit me with any tip. Now before you say.. “it’s your ears” I have several pair.. SEVERAL.. and they all fit perfectly.. Onto sound.. the left constantly clicks, no matter the setting and volume.. if it’s on. It clicks.. My $39.00 Sony’s sound freaking amazing compared to these. So I’ll keep using them. Best of luck!
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- Delete (forget/ignore) the pairing records for the headphones on your device and turn off the Bluetooth.
- Reset the earbuds (Search UPqIjsCRfCk on search engine for the video).
- Turn on the Bluetooth on your device again, search for the Liberty Air 2 Pro and pair the device to see if that worked.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Don’t buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first pair kept skipping, and although I know that it happens on steaming devices sometimes, this was also happening on songs that I have downloaded on my phone. Emailed CS and got a replacement. The replacement came from Amazon which I didn’t like at all. This replacement is also defective. Sometimes the right earbud not pair up with my phone, sometimes it’s the left. I have to reset the earbuds and forget the device on my phone and then pair up again to get it to work. This happens at least 2-3X a week and it’s one of the most frustrating things. Soundcore offered another replacement, claiming this wasn’t common but they have entire pages on their forums with customer with this same complaint. Apparently, there’s no fix, just temporary ways to reconnect your earbuds. I had an old anker set that lasted me YEARS. Disappointment doesn’t come close to what I feel for their newer stuff. Don’t purchase this particular brand unless you wanna spend a frustrating 10 minutes while you run to catch your train or bus trying to reconnect your headphones 2-3 times a week.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
We noticed you have tried some troubleshooting before contacting us, and please let me know if you have tried these troubleshooting tips below and see if they are helpful:
- Delete (forget/ignore) the pairing records for the headphones on your device and turn off the Bluetooth.
- Reset the earbuds (Search UPqIjsCRfCk on search engine for the video).
1) Place the earbuds in the charging case and leave the cover open.
2) Press and hold the button on the case for 10 seconds until the LED indicators on the earbuds flash red 3 times and then turn white. Wait until the LED indicator on one of the earbuds flashes fast while the other flashes slowly. This confirms that the reset was successful and your earbuds can be connected normally.
- Turn on the Bluetooth on your device again, search for the Liberty Air 2 Pro and pair the device to see if that worked.
If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
You can do better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weird controls aside, they worked well for about 2 months, but the left one kept shutting off, and suddenly they would no longer charge. I am sure there are much better options, but these earbuds are not even worth the sale price.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Replacing 2nd pair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing my 2nd pair. Seems like the microphone stops working and sounds muffled when on the phone. Maybe I'll try another brand.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. To fix the issue, we kindly ask you to try the following tips:
- Turn up the volume of your phone to see if the issue persists.
- Restart your device and reset your headphones by the following steps:
① Place the earbuds into the charging case and remain the case open.
② Press and hold the button on the case for 10 seconds until the earbud LED indicators flash red 3 times and then turn white.
- Try to pair them with other devices to see if the issue persists.
- Try to clean the mic gently using some swabs with rubbing alcohol
- Use the regular phone call (not calling APP, VoIP, Messenger etc.) at a different quieter place to see if it makes any difference. How is it working there?
- Choose the Liberty Air 2 Pro on your phone if you pick up the call via the phone instead of the headset directly. Does it make a difference?
If the issue persists, please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
- Cons mentioned:Volume
Volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all would not recommend them to anyone the volume is too low for my liking
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We surely always stand behind our product, and the item sold by AnkerDirect comes with our 18-month warranty.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Not the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed with these at all. Just felt like over priced cheap headphones.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your opinion. I would like to present our deepest apologies for all the inconvenience. I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Defective earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about two weeks and now the left earbud will not hold a charge. Convenient that they worked past Best Buy’s return policy. Will be writing Anker about this issue as this is very poor quality.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
just dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i like anchor products but this one was a bust for me, the ear peices never properly docked and would connect to my phone and wouldnt charge properly as a result
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated). If the case LED does not light up, please charge the case first. Connect the case with the included USB-C cable and plug it into a USB power source to charge it for 2 hours.
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. You can also use cleaning alcohol for cleaning the contacts. Use a dry cloth to ensure the parts are clean and dry afterwards before using.
3. Please place the earbuds correctly into the charging case. When you put the earbuds back into the case, the first and third lights on the case flash twice to indicate both earbuds are charging normally. Charge the headphones for 1.5 hours until they are fully charged. While charging the LED on the earbuds is breathing. When the devices are full, the LEDs will turn off.
Hint: Searching the following keyword on a search engine will bring you to a short video showing how to clean our earbud contacts on an older model for reference: MkbTerepwUk.
If the earbud is charging fine but can't connect or play sound, would you try the following tips:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1.Place the earbuds into the charging case and remain the case open.
2.Press and hold the button on the case for 10 seconds until the earbud LED indicators flash red 3 times and then turn white.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!