Customer Ratings & Reviews

The two gentlemen that came to install the washer/dryer unit we purchased were both very respectful, professional, and courteous of our home. There were able to answer any questions we had promptly.

The installers were not employed by Best Buy. They were professional, kind, courteous, and prompt.

They scheduled and rescheduled of the six appointments they brought a broken machine, the installer showed up at the machine did not, they didn’t show up at all and didn’t call they brought a dented machine, the machine had problems and then they didn’t show up at all and didn’t call. And one time a plumber showed up for an hour to prove that the machine was broken. I told them not to show up anymore I was exhausted of six times waiting about five hours each. I don’t normally get up at 6:30 in the morning but they only had morning appointments. No one who came actually understood how the machine worked and could answer my questions I got wrong information the manual had wrong information in it. You have to babysit this machine it has four cycles you have to do once a month to keep it clean so it won’t ruin your clothes, then on the phone they told me it was one special cycle with special detergent or your clothes would turn black or green or they continue to set appointments for me even though I told them not to they told me they were coming on Saturday mornings that I never agreed to their cancel button didn’t work they sent me literally 50 texts and 50 emails all about appointments and problems and yet they did not fix anything. Most of the people are very nice but they don’t know what they need to know to do the job. The machine I got has only certain cycles and you can’t do what you want do you have to go sign up on the Internet to get the pre-wash cycle. You have to dry your clothes on hot unless you choose a delicate cycle most of the time you can’t get into your clothes and you can’t stop and add clothes without knowing the secret to draining the tub or you have to wait eight minutes which they don’t really tell you. If you don’t dry out the deep rubber tubing each time they guarantee you it will mold in your clothes will smell bad. I paid for the total tech to make things easier and all they did was call me 1 million times and text me and email me constantly contradicting themselves. I had no laundry for a month during which time they left the tower in the middle of my kitchen so I could barely open my refrigerator door.  They seem to be very used to things going wrong. They were not surprised to hear that people just didn’t show up and didn’t call after waking me up early in the morning for an appointment I didn’t really want from 7 to 1pm the morning. I was on the phone so many times with them and at my house waiting for appointments but if I had a job I would have lost it six times over.

The installers were fast and efficient. One minor glitch needed their attention but they took care of it quickly. The installation is perfect.

The 2 Delivery and Installation technicians we're Great!..They had a small amount of space to maneuver thru the house to bring the washing machine unit into the basement and they went above and beyond to make it happen all while being careful of the furniture around house..Once they got it in the spot they even cleaned the area before installing it..Very professional and I was very happy with the delivery experience!

Installation was great quick efficient capable they knew what they were doing

Came when scheduled. Very professional and efficient. No complaints

On time, professional, was able to identify flaws in the construction of the laundry room

a fast installation, polite and explain the use...

Very professional and does a great job at installation

Came out day before to measure and plan for move and install. Went quick and smooth after delivery.

There was poor communication regarding the steps I needed to take for this installation to happen. Two separate appointments are needed, what needs to be done prior to appt one, etc. When calling the geek squad for clarification they were unable to provide more information. This purchase was all done online. I would recommend purchasing in person, even if you think you know what you want/need.

The men who did the installation were especially good, competent, polite and friendly. They left the area where they worked much better than they found it! Thanks Best Buy for sending this team.

The people who installed the dryer yesterday evening did not tighten the connections , and we had a gas leak. The appliances are on the service porch next to the water heater. We were very lucky there was not an explosion! It seems as though your installation team is not properly trained.

The installers did a great job. They were very good at the instillation

Good communication. Install was quick and easy. The guys were very polite and friendly.

Third party installers do not know what they are doing. Gas/Washer Tower Laundry set took over two months to be installed and replaced once.

Easy plug and play installation. Installer(s) showed up, cleaned up, and were efficient. Recommend.

Good communication and prompt service. No headaches

the service was very good, fast and professional , good communication , works great.