Customer Ratings & Reviews

They don’t tell you that you need hardware for outside this must be outside to work and they do not sell the hardware. Does not work at all inside

Great system, although it won’t fit in carry on unfortunately :/

For the price, i think this should come with the wall mount kit. At least the wall mount adapter.

There is no customer service. We tried to call their number multiple times and never had anyone answer, left phone number to call us back and never got a call back. Returned unit and cancelled service.

Slow service at time not do to weather and also the don't inform you that you need to purchase a mount before you can install it

It was easy installation and activation, but after the first 2 days it wouldnt get the good mbps. If you’re looking for something to allow you to watch and stream hulu and netflix, rhis is the one for you but not good for anything else really.

Not sure how to feel. Have issues with it connecting to router and no customer service contact !

Came in Perfect condition. Standard Kit - the price is worth it !

Not happy with Best Buy. I bought this on July 3, 2024 and noticed recently the price dropped by $200 but Best Buy won’t price match because it’s beyond their 15 day return policy ( which wasn’t mentioned at the store). This is way too short of a time period and for expensive purchases it looks like other retailers or Amazon might be a better bet.

Unfortunately the sales person was not well informed about Starlink capabilities and costs. After buying the product we learned more about Starlink capabilities and realized it does not meet our needs

Don’t buy from BestBuy! When I opened the box my router and starlink dish were all scratched up. I called customer support at Best Buy and all fixes led to me waiting another week to get a replacement or driving down to Greenville, SC to pick one up. SC is a different state than NC. I asked if they could Overnight ship me a new Starlink since this one was a day late and doing without internet another week after Hurricane Helene wasn’t going to help my school. The representative was completely unwilling to fix the problem without me driving way out of my way to another state or waiting. (Order from somewhere else)

The product itself works great, but it is very painful to have paid $599 on this in May and for it now to be only $299. What a joke. If I could've waited for the price drop I would've, but I needed internet. I feel scammed having paid so much for it to go to $499 in June and now only $299. 2 and half months after purchase. I financed this and still owe more than what it is worth now. Absolutely unaccectable.

Install suck, signal suck, etc...I'm not cutting trees down around my house, so this is an issue. Ridiculous installation porocess.

It’s been a terrible experience. The in store reps couldn’t answer my questions. Then the install team never showed up or called on install day. Scheduling another installation had been horrible. I still don’ have it installed.

We are in a rural area of Colombia and get basic coverage for messages and phone calls when close to the unit, but not service to access data online.

Router seems to constantly disconnect, and the only way to fix that is by unplugging and plugging back in??

It was better than no internet service during Hurricane Helene; however service is slow and spotty.

2 stars for the easy installation. Besides that you're paying minimum $120 a month for 3G speeds. Yes I said 3G speeds. On the Starlink App it will show you're speeds are 100 mbps + but, in reality you're at turtle speed with guarenteed buffering/loss of connection every 5-10 mins. I have been using Starlink for 4 months now and have quit the service today after nothing has changed.

0 stars!!! Order directly from starlink. The brand new unit we received had already been activated. After hours or phone calls with customer service we were told "sorry, we can't help with activation". So frustrating! We are outside of the return window and stuck with a "new" starlink that we can't use.

not that great. The speed can go from really fast to ultra slow in seconds. Still on the fence if this was a good purchase.