Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers frequently mention the superb sound quality and long battery life as top features. Comfort is also praised, although some users note fit issues depending on head size. While the Bluetooth functionality and range are appreciated, a high price point and some software quirks are common criticisms.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 930 reviews
  • Rated 2 out of 5 stars

    They’re good not great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the astros a50s more than these... had to get rid of them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hot trash

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic if you like to get up and unplug/plug back in the headset box every time you want to use them. Just what I look for in a $350 headset. They don’t even sound that good. My PS golds from 5 years ago sound and perform better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy for PS5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don’t buy if you plan on using them for ps5. Volume for sound is too low snd there are no adjustments that can be made on the ps5 or on the headsets either. I tried using them on COD but I had to plug these into the controller for decent sound.. Ps5 owners ... please stay away

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dont buy

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these to be a hassle constantly disconects

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too small and not adjustable.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headband (even with the ski strap removed) is too small. Ear pads are too small. Can't be adjusted and there are no replacement parts for different sizes. If you have trouble finding hats that fit (either too small or large), I wouldn't recommend getting this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Wireless pairing / connection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant disconnection and reconnection issues, I return one and bought another to see if it was an error with the pairing / wireless DAC. Same issue persisted with the second after going through steel series forums for help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time and money

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 months after puchasing this headset it is unusable and will no longer connect to its dock and best buy has dont nothing to help with the situation. No replacement or maintnance offered.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    STEER CLEAR!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and get another brand. Sound quality was about a 2/5 while they work. Speaker stopped working after 2 weeks and steel series refused to honor their warranty. Steer clear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    High cost low quality

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware, cheap plastic at the hinges (where the ear cup connects to the band) will break after a few months. Very disappointing considering how much these cost.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this headset just over one year, and the base station suddenly stopped connecting to my PC. For ~$350 this is completely unacceptable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these, had these less than a year and the plastic part cracked from putting the on and off .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    be aware of constant static white noise

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    intense constant static white noise regardless what change in the setting. big disappointment and headphone unusable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even when you’re careful and barely use the headset the speakers will go out. Can’t believe I paid 350 for a headset to not even last me a year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    345.00 dollars down the drain. Swivel mount broke in 3 months of normal wear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad connection

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one day is good the other is ok the next day is bad so i have to reset it maybe 3 times a week

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The Microphone completely stopped working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this product for a month and the microphone stopped working which is something totally unexpected from a 300 dollar headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broke under 1 year

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worthless pieces of crap. had them less than one year and dang power button gets stuck inside the earcup

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 1 Year

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just over a year of ownership and they have died. very frustrating for a product of this price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this headset

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working after 4 months, definitely would not recommend. The microphone stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 6 months

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen died after 6 months of use. Unable to use.

    No, I would not recommend this to a friend