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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 183 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the size, heating, durability, auto shut-off, and ease of use of the Premium Heating Pad with XpressHeat. They find it to be a great size, super soft, and fast heating. They also appreciate the 2-hour auto shut-off for safety and the option to keep it on as long as desired.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 183 reviews
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good ,helps a lot my knees and my back highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Auto shut off
    Best Buy Employee

    Rated 5 out of 5 stars

    Works as expected

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warm, adjustable, has an auto shut off feature, works well.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Sunbeam -Premium Heating pad with XpressHeat-Gray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been working fine. I use it for my back and neck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely buy this for pain and seedlings.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This helps me with my lower back pain so much! Also, I place this under my growing station for my vegetable and fruit seedlings because the low setting is just right for my plants. I really get a lot of use from this product.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 3 out of 5 stars

    Ok heating pad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: heats up fast, 2 hour shut off, soft. Cons: once it heats up doesn’t sustain the temperature, awkward size-needs to be longer and wider. The color is green, not gray. Just okay.

    No, I would not recommend this to a friend
    • Brand response from Sunbeam Brand Team
      Posted .

      Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad doesn't sustain the temperature and the size of the heating pad is too small for you and the color of your heating pad is not gray. That is certainly not the experience we want you to have. No worries, we are here to help. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.

      Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.

      To fix this problem, please follow these troubleshooting steps in order:
      1. Unplug the heating pad from the wall outlet for at least 30 seconds
      2. Verify there is no physical damage to the cord, controller, or heating pad
      3. Verify the connection between the heating pad and the controller is tight
      4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
      5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
      6. Try plugging the heating pad into a different outlet to see if it works in a different outlet

      Your Sunbeam® Premium Heating Pad with XpressHeat - Gray has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day! Sunbeam

  • Rated 4 out of 5 stars

    Good heat pad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful device, as my family have used it on knees, back and hands…only wish is it will stay at same heat temperature…as sometimes it provides less heat! Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Size

    Rated 5 out of 5 stars

    Best Heating Pad on the Market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This heating pad is fantastic. It’s the right size for getting my back. The different heat settings are accurate and work quite nicely. I love this brand. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Great Heat Settings

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I love the backlit screen so I can see it at night and yet it's not blinding me. Very hot at temp. 5 and 6. I use it every night and some mornings to stay warm. (Minnesota)

    I would recommend this to a friend
  • Pros mentioned:
    Softness

    Rated 5 out of 5 stars

    Great Heating Pad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it, long cord, stays soft and easy to place wherever you need it on your body. Goes off automatically, great if using at bedtime.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great heating pad

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife. She uses it about 3 times a week. This heating pad has outlasted others by a long shot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heat it up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heat it up baby this my second one had first one for many years . Nothing last for ever.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Heating Pad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The material is nice and heavy and very good size and worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy efficiency online and in store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to order it efficiently and then get it immediately by picking it up at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed that this heating put out more heat than I had expected. The price was ok, The heating pad was much larger than I expected. Great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The heating pad works realy good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, the heating levels are great for the back and lower back muscles.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Size

    Rated 5 out of 5 stars

    Favorite heating pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this heating pad. The size is much bigger than my old heating pad, and it gets very hot. I use it almost every night.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heating Pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an interesting item. It holds heat well. My only dislike is that for a LARGE pad it’s not that large.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat, Size

    Rated 5 out of 5 stars

    Nice and warm!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This heating small heating pad is amazing. I use it daily during winter. It keeps my legs warm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heating Pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure Enrichment PureRelief XL Electric Heating Pad.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Softness

    Rated 5 out of 5 stars

    Very good heating pad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice basic heating pad. Heats up very fast and is very conformable.

    I would recommend this to a friend
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