Customer Ratings & Reviews
- Model:
- 2101069
- SKU:
- 6462339
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the size, heating, durability, auto shut-off, and ease of use of the Premium Heating Pad with XpressHeat. They find it to be a great size, super soft, and fast heating. They also appreciate the 2-hour auto shut-off for safety and the option to keep it on as long as desired.
This summary was generated by AI based on customer reviews.
Heat it up!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Great product for getting heat relief for pain!!
I would recommend this to a friendGreat heating pad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great heating pad! The temperature is very easy to control!
I would recommend this to a friendSunbeam-premium Heating Pad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this one onsale and so far it worked great for ma
I would recommend this to a friendGood relaxing pad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good heat capacity and works well. It is safe and plug options to switch it off.
I would recommend this to a friendMy mom loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my mom loves it. It has all the functions that we expected.
I would recommend this to a friendWorth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for a month or so now. So far so good.
I would recommend this to a friendBetter than target heating pads. 6 feature!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was 6 different heat feature that help my back problem
I would recommend this to a friendBigsoftheatingpad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a great heating pad, but I ended up giving it away when I discovered I couldn’t remove the fabric covering in order to wash it. It was disappointing. On the positive side, the fabric cover was soft and overall, a good quality heating pad.
I would recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Premium Heating Pad with XpressHeat did not exceed your expectations. This is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. Have a great day!
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, it exceeded my expectations
I would recommend this to a friendHeating pad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME HEATING PAD. the stay on feature is very useful
I would recommend this to a friendSunbeam heating pad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. Heats up quickly. O issues thus far
I would recommend this to a friendAuto off function is the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! I especially love the auto off function.
I would recommend this to a friendStopped working after a fee days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife thinking it would be better then her cheap amazon one she had before and it shorted out within a few days.
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad stopped working after few days. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Quit working fairly quick.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased about six months ago and it quit working. The one I was replacing lasted ten+ years. What a disappointment.
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad quit working. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat - Gray has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
No Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than a year, and the cord always spontaneously unplugs itself from the heat pad.
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad broke in less than a year and the cord always spontaneously unplugs itself from the pad. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional.
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet.
Your Sunbeam® Premium Heating Pad with XpressHeat has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Nice, but doesn't really get very hot.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, but doesn't really get very hot at all. There's no washable cover, but (thank goodness) I have one from a previous heating pad.
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for contacting the Sunbeam® Brand. We appreciate you bringing this to our attention and we are sorry to hear that your heating pad is not warming up. This is not the experience that we want you to have. No worries, we are here to help.
If your heating pad is not working properly, please try to reset the heating pad and follow the troubleshooting steps below:
1. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If you have any questions about the warranty or want to get warranty service, please contact us directly so that we can provide you with a better solution. Have a nice day!
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about a month.Now it just quit working
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad stopped working. That is certainly not the experience we want you to have. No worries, we are here to help.
Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source.
To fix this problem, please follow these troubleshooting steps in order:
1. Unplug the heating pad from the wall outlet for at least 30 seconds
2. Verify there is no physical damage to the cord, controller, or heating pad
3. Verify the connection between the heating pad and the controller is tight
4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters.
5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
6. Try plugging the heating pad into a different outlet to see if it works in a different outlet
Your Sunbeam® Premium Heating Pad with XpressHeat has a 5-year warranty, If the above resolution will not work please contact us directly to provide the best resolution. Have a great day!
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t get very hot. I was sorta unimpressed unfortunately
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for reaching out to Sunbeam®. We appreciate you bringing this to our attention and we are sorry to hear that your heating pad doesn’t get very hot. That is certainly not the experience we want you to have. No worries, we are here to help.
There are several causes of this issue:
1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet.
2. Product wasn't plugged in properly.
3. The AC outlet is not functional.
To fix this problem, do the following to reset your heating pad:
- Check if there is no physical damage on its cord, controller, or pad.
- Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
- Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
- Hold the power button down and re-insert the power cord back into a wall outlet at the same time
Your Sunbeam® Premium Heating Pad has a 5-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly to help you get the best resolution. Have a good day!
Defective item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received the product and it was defective. We returned the item requesting a new one. They informed me they would have to re-order the item and I would have to pay for the shipping.
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for contacting the Sunbeam® brand. We appreciate your time reaching out and giving us your honest feedback and experience about the Sunbeam® Premium Heating Pad with XpressHeat. We are sorry to hear that the heating pad that you received is defective and that it did not exceed your expectations. This is not something that we hear very often and this is certainly not the experience we want you to have.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact Sunbeam® directly so we can determine the best resolution. Have a great day!
Horrible purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this item and within a day or two after receiving it it completely stopped working. So I can’t leave a positive review very disappointed. Returned immediately-Also to have the multiple settings from one to six this heating pad did not get very hot at all.
No, I would not recommend this to a friendBrand response from Sunbeam Brand Team
Posted .Thank you for reaching out to Sunbeam®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Sunbeam Premium Heating Pad. We're sorry if our product didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly so we can determine the best resolution. Have a great day!