Customer Ratings & Reviews
- Model:
- SWDVK-1655808-US
- SKU:
- 6286347
to a friend
- Pros mentioned:Installation ease
Great 4k picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I only have 4 cameras hooked up. Installation is easy. Setting up the hard drive is easy and the app on my phone works great. I didn't buy insurance with it. That was a mistake. One camera stopped working after a week and a half. The hard drive is very noisy. Otherwise, I am very satisfied with my purchase. I have real peace of mind. The cameras work great at night picklng up all the wildlife in the yard. No bad guys, fortunately. It is great to be able to check into home from 100's of miles away. If you're looking for a hard wired system like I was however, I would recommend the ethernet wired cameras instead. Installation is just as easy and they record sound. Supposedly the hard drive is quieter as well.
I would recommend this to a friend Great value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ability to add an additional hard drive, is a must for me. Can hold a total of 12tb not 6 as BestBuy's web site says. I would like to see BestBuy stock this system in their stores. Their return policy for online purchases requires a return of everything. So if one little thing is non-functional you have to return the entire system. Basically my issue is with BestBuy's policy and not Swann. Be sure to get the correct cables if you need extra. There's a difference between BNC cables. Get the Swann 4k cables, don't bother with Insignia's. The mobile app is fine just be sure to view in the substream. I honestly don't care about an app or how it looks. It how it records footage. You want a good app, you want a toy. Want a toy get an Alro. They are a toy not a tool.
I would recommend this to a friendBrand response from Swann
Posted .Hello Blomi,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that our Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow. It is correct that when using a 4K system you will require specialized BNC cables. Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place.
We truly appreciate your feedback!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
DVR doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, after being excited with our upgrade from our 720p swann system we ended up being disappointed. Set up 3 cameras and ran those wires to the unit only to find out it doesn't work. All I get is a static screen. I tried HDMI and VGA and same thing. Tried unplugging and everything else. Makes me so mad that we are unsecured now that our old system is down. Plus I have to take everything down and deal with the exchange process through the mail. Do not buy this system if you can't pick it up in the store.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us. Oh no! We apologize for the inconvenience we have caused. This is not a common issue and we would like to look further into this and further isolate the problem.
Did you get a chance to speak with our Support Team? If not, we would like to help you immediately. Please contact us.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Installation ease
Satisfied
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would reccomend this to my friends. Easy installation, directions easy to understand.
I would recommend this to a friend - Pros mentioned:Installation ease
Awesome. Easy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras work great. Easy set up. Highly recommend.
I would recommend this to a friend I wish I had kept my old one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to upgrade my Swanview Systen for a newer one. The wiring cables were the same so I thought it would be easy. It has been terrible. The cameras don’t work right. The app for the system is awful. I am so very disappointed.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experiencing with your new Swann System. When upgrading to a higher resolution such as 4K, you may have to update the existing wiring. We would like to go over this for you and ensure you are properly set up.
Please reach out to our Technical Support Team as soon as possible.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support