Customer Ratings & Reviews
- Model:
- SONVK-876808-US
- SKU:
- 6509702
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the image quality, ease of setup and use of this 16-channel security system. Many appreciate the intuitive app and the ample storage capacity provided. Positive feedback also highlights the effective night vision and motion detection capabilities. The system's connectivity options, using PoE, are also frequently praised.
This summary was generated by AI based on customer reviews.
Faulty camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the easiest to setup and you will need some know how. Overall this has been a good system. One of the cameras recently stopped working. I tested the wiring by using another camera no issues. I tested the camera in my POE switch and the camera will not power on. I called Swann support but am not able to get ahold of them. Best Buy told me I have to deal with Swann. At this point it is a huge hassle to remove this system that is installed to be able to bring it back to Best Buy for a return. I only need an exchange of a camera. I am not very confident in this system knowing one camera is already not working after only a few months of operation. I would not recommend this product due to this fact.
No, I would not recommend this to a friend- Pros mentioned:Image quality
Untrustworthy Company
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this! You might get lucky and have a working product, but if anything goes wrong this company has the worst customer service I've ever experienced, if any. After installation, one of the 8 cameras suddenly stopped working and we contacted the manufacturer about exchanging it. It took a day for them to respond after our initial "chat" with a representative online. The called us around 6am and wanted us to live troubleshoot while they were on the phone with us. Even having some tech experience, it was difficult for me to work with the rep cause of how impatient he was. After it was clear that the camera itself was not working, we were told they would replace it. He called back the next morning, again around 6am, but did not leave a message. After that, it's been two months and we haven't had our camera exchanged. I've chatted online with a representative again, twice, and nothing. The last person told me they'd send the form via email after our chat. That was days ago. I have found a phone number to call them and the first thing you hear is an automated notice that the company "does not tolerate verbal abuse or physical threats to their employees". That's a good sign that customers must feel distress enough to blow up when they finally make contact with an actual person. Here's the thing, the cameras look really good. It's a great upgrade from our last system. But it doesn't mean anything if the product is faulty from the box and the manufacturer's warranty is impossible to honor somehow. Unfortunately, at this point we've passed the return period for Best Buy, but we're trying to hold the company itself accountable for being so careless.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello SantosN,
We are sorry to hear about your experience trying to replace your camera. Based on the information provided we have located your case within our system and see that you have an ongoing case with our tech team. We see your last inquiry was answered within a few hours. Please continue to follow up on your case as some action from your end is needed in order to ship the replacement camera to you. Once we received the needed information your replacement will be processed shortly. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the number below.
USA/Canda: 1800 627 2799
Please let us know how we may further assist you.
Thank you,
LV - Swann Customer Support
- Pros mentioned:Setup
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and great purchase and hope to be used years to come
I would recommend this to a friend - Pros mentioned:Ease of use, Image quality
Nice cam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an upgrade to the old one I had and so far easier to install and quality is good.
I would recommend this to a friendBrand response from Swann
Posted .Hello WiFi,
Thank you for reaching out to us and sharing your positive feedback on our Swann - Master Series 4K, 8-Channel, 6-Camera, Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System. Your detailed review gives us more insight into the things we have done correctly to help further improve your sense of security. We hope you continue enjoying all the great features the system offers. If you have any questions or require further assistance, please know that we offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use, Image quality
The best..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, great price, and easy to install...
I would recommend this to a friend - Pros mentioned:Connectivity
Must have security cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, you can use the mobile app or have it connected to a monitor I got on sale on members program Recommended 100 percent
I would recommend this to a friendBrand response from Swann
Posted .Hlelo 798motion,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We hope you continue enjoying all the great features the system offers. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
- Pros mentioned:Image quality
Irma salazar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras at s great price, looked around at other cameras but Swann was the best
I would recommend this to a friendBrand response from Swann
Posted .Hello IrmaS,
Thank you for sharing your 5-star review! We appreciate your feedback. LV - Swann Team
- Pros mentioned:Image quality
Poor UI
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User interface is very old and clunky. Picture quality strong and devices seem sturdy. Easy to run power over Ethernet and upgrade !
I would recommend this to a friendBrand response from Swann
Posted .Hello Dave585,
Thank you for sharing your feedback. We are glad to know you find value in your system. Good picture quality and sturdiness is one the main things our customers look for. Your feedback is a great suggestion to pass along to our team for further consideration. If you have any other questions or thoughts on how we can improve your experience, please email us at [email protected].
Your feedback is important to us.
LV - Swann Team
Outstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Te cameras work perfectly. They are clear, and the view is off the chart. So far, these are the best cameras i have seen to date.
I would recommend this to a friendKeeping an eye out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my house in a different country and now I can comfortably keep an eye on my property with live views, playbacks and notifications. Makes me feel more secured!
I would recommend this to a friendBrand response from Swann
Posted .Hello JayllonJ,
Thank you for sharing your experience! We're so glad to hear that the system helps you monitor your property remotely and provides peace of mind with live views, playbacks, and notifications. If you have any questions or need assistance, please email us at [email protected].
Your feedback is important to us.
LV - Swann Team.
- Pros mentioned:Image quality
Great system for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is great. POE is very easy with only one cable for each camera for both power and picture. Video looks great so far. I just hope the cameras last.
I would recommend this to a friendBrand response from Swann
Posted .Hello ROBSKI,
We are glad to know that you are happy with your most recent purchase of our Swann - Master Series 8-Channel, 8-Camera, Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Image quality
Good cameras
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these cameras work great, pick up everything in their view and the playback is clear to see. Met my expectations.
I would recommend this to a friend - Pros mentioned:Night vision
My best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is great night vision is amazing daytime vision as well the night vision is awesome
I would recommend this to a friendBrand response from Swann
Posted .Hello Daniel,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your detailed review gives us more insight into the things we have done correctly to help further improve your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know our technical support is here to help. Visit our support page or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Camera Installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras were installed for maximum coverage and the technician did a great job crawling through my attic and a lot of insulation in order to put the wires in the appropriate places. The only problem is when he exited the attic via the ladder in the garage, he inadvertently broke the bottom rung. The Best Buy Manager informed the dispatcher that they would have it repaired.
I would recommend this to a friend- Pros mentioned:Ease of use
Nikki
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was a great product and easy to install. good quality.
I would recommend this to a friendBrand response from Swann
Posted .Hell MojtabaK,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. It is great to hear from your perspective on how we have since improved your sense of security. If you ever need assistance with your product, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
- Pros mentioned:Ease of use
Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras work perfectly; system is easy to navigate.
I would recommend this to a friendBrand response from Swann
Posted .Hello EvaE. Thank you for reaching out to us and sharing your positive feedback. LV - Swann Team
- Pros mentioned:Setup
security cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install and easy to set up and adjust the settings or to change them.
I would recommend this to a friendBrand response from Swann
Posted .Hello Traeger,
We are glad to know that you are happy with your most recent purchase of our Swann - Master Series 8-Channel, 8-Camera, Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System`. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Stoped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One camera stoped working after 10months! Anyone had this problem?
I would recommend this to a friendBrand response from Swann
Posted .Hello RC44,
We are sorry to hear about your most recent experience with your system. There are many variables why your cameras may have stopped working but please rest assured we are here to help. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
- Pros mentioned:Setup
Picture Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and set-up, picture was not as good as with my swann 1080p HD system, night view was even less desirable. I returned the security camera system with no problems. Best buy had no problems with return.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Harley. We are sorry to hear you considered the cameras to be less than 1080p. Please know the Video Quality of this system is 4K. Unfortunately, we do not have enough details as to why this was happening. Please know our team could have helped you to get the cameras to work at their full potential. We are sorry to hear you returned your product. Please know we are here to help. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
- Pros mentioned:Image quality
no outgoing voice option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good but there is no outgoing voice option that is the big mistake
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Mohammad,
We are sorry to hear you are not satisfied with the audio capabilities of your Swann product. As described, the cameras you purchased only offer one-way audio. Please know, Swann understands that true security is about preventing crime, that’s why we offer options that feature sensor lighting, alarms, sirens, two-way talk, and more. Please check out our full range of products and NVR systems for a product that is likely to fit your needs. Please visit our support page if you need assistance.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
