Customer Ratings & Reviews

Posted 7 months ago

Hello Rebecca,

Thank you for your feedback. We’re delighted to hear that your MaxRanger system is working great after a little troubleshooting with the base. It’s wonderful to know that you’re enjoying the excellent video quality, easy-to-navigate app, quick access to live and past clips, and convenient notifications. We’re also glad that you found it easy to mount. Your confidence in our products and satisfaction with the system means a lot to us.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 8 months ago

Hi Jackie,

Thank you so much for your fantastic feedback. We're thrilled to hear that you’re loving the wireless setup, and that the picture quality and strong signal are delivering the performance you were hoping for. It’s awesome that the night vision is sharp, even with complete darkness outside. We’re so happy you’re completely satisfied with your purchase.
If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 8 months ago

Hi Mitch,

Thank you for your feedback. We're so pleased to hear that you're enjoying the excellent 4K video quality and taking full advantage of the free local storage. It’s great to know that the system reliably detects vehicles, heat, and motion, giving you that added layer of confidence in your security setup.

We’re especially glad the solar charging feature has been helpful for outdoor areas without access to power, it's one of the key benefits of this system for flexible placement.

If you have any questions or need support with your system, please feel free to reach out to us anytime. We’re here to assist you. Your feedback is truly appreciated. Mary – Swann Team.

Posted 7 months ago

Hi Yaly,

Thank you for your feedback. We’re thrilled to hear that you’re loving the solar security system and its great resolution. It’s fantastic that it provides the coverage you need for a large area. Your experience really highlights how well this pack can meet the needs of a broader security setup. We truly appreciate your recommendation.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help. Your feedback is truly appreciated. Mary - Swann Team.

Posted 7 months ago

Hi Danny3,

Thank you for your feedback. We're so glad to hear that you’re enjoying your Swann cameras and that the wireless setup made things easier. It’s great to know the picture quality is meeting your expectations as well. Your recommendation means a lot to us.

If you ever have any questions or need assistance down the line, feel free to reach out to us. We're here to help. Your feedback is truly appreciated. Mary - Swann Team.

Posted 7 months ago

Hi Mich,

Thank you for sharing such a detailed review. We’re thrilled to hear that you’re enjoying your Swann MaxRanger system and that it’s working so well for you.

It’s great to know that the app made the setup easy and that you appreciate the flexibility of the solar-powered cameras. Being able to move the cameras as needed, without worrying about wires, is definitely a huge plus. Plus, the fact that you can scare away rabbits (and other critters) with the siren or 2-way talk feature is pretty awesome.

The pros you’ve listed really highlight the standout features of the system. It’s also great to see you mention the Wi-Fi Hallow technology and the expandable camera options, which really add to the system's versatility.

We also appreciate you noting the cons. While the lack of pan/tilt is a limitation for some, it’s helpful to know how this impacts your experience, and we’ll keep that feedback in mind for future product developments.

If you ever need any assistance or have further questions, don’t hesitate to reach out. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 4 months ago

Hello Dale,

Thank you for your great feedback. We’re so glad to hear you’re enjoying the convenience, no more climbing ladders in the freezing cold is definitely a win. It’s also wonderful to know you’re happy with the viewing range and overall performance of the product.

If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 1 month ago

Hi Johnny,

Thank you for sharing your feedback. We’re really glad to hear that the system has been working well for you, especially for outdoor long-range coverage and the convenience of wireless setup with solar charging and battery backup. It’s also great to know that the Swann App and the no monthly fee model have added value to your experience, along with the flexibility to expand your system with additional cameras when needed.

If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 5 months ago

Hi Vanessa,

Thank you for your feedback. We’re thrilled to hear that you love the quality and that you’ve purchased several already. It’s wonderful to know you’re very happy with your experience, and we truly appreciate your continued support.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 1 month ago

Hi Ben,

Thank you for your feedback. We’re really pleased to hear that you’re enjoying the camera, especially the impressive range and the video quality exceeding your expectations. That’s exactly what we strive to deliver.

It’s great to know the system is performing well for you and providing the clarity and coverage you were hoping for. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 5 months ago

Hi Arturo,

Thank you for your great feedback. We’re delighted to hear that you consider it one of the best investments for your home security and that installation was easy and hassle-free. It’s also wonderful to know you found it good value for money.

If you ever need any assistance or have questions in the future, our team is always here to help.

Your feedback is truly appreciated.

Mary – Swann Team

Posted 5 months ago

Hi There,

Thank you for your feedback. We’re thrilled to hear that our product not only met but exceeded your expectations. Your recommendation means a lot to us, and we hope it continues to provide reliable performance for many years to come.

If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Posted 2 months ago

Hello There,

Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry to hear about the repeated cancellations of your installation appointments. Having this happen three weeks in a row is understandably frustrating, especially after multiple attempts to get it resolved.

We completely understand how disappointing this experience must be, and this is certainly not the level of service we aim to provide. While installation is coordinated through Best Buy, we want to support you in getting this sorted as quickly as possible.

Please allow us to step in and help. We recommend reaching out to us directly at tech@swann.com so we can gather your details to push this forward and find a resolution. We're here to help.

We truly appreciate your patience and the opportunity to make things right. Your feedback is truly appreciated. Mary - Swann Team