Customer Ratings & Reviews
- Model:
- SWIFI-BUDDY-GL
- SKU:
- 6494928
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers find value in the Swann Smart WiFi Video Doorbell's ease of use and excellent video quality, praising its clear picture and wide viewing angle. The straightforward setup process is also frequently highlighted as a positive aspect. However, some users express concerns regarding the battery life, reporting that it requires relatively frequent recharging.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App will not let you filter videos by event types even with a paid subscription. Don’t recommend.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi. Thank you for your feedback. Our app conveniently shows video clips in chronological order. Some devices will show the type of recording whether it was triggered motion or person detection. These events will still appear in chronological order. Hope that helps. LV - Swann Team
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst device ever, waste of money, not recommend at all.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello None,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. We would like to know more about your experience and make sure we have done everything to help further assist you. Here at Swann, we believe that there is always room for improvement and we will continue to launch updates to the firmware and application to help further improve your experience. If you have not already, please reach out to a member of our support team when you are in front of the device and we will help further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Doorbell camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t connect to Wi-Fi at the distance it’s advertised on website
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Chad,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Your detailed review gives us more insight into the things we have done correctly to help further improve your sense of security. We hope you continue enjoying all the great features the system offers. If you have any questions or require further assistance, please know that we offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
DON’T BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Worst investment. Goes offline everyday if not multiple times a day. It does reconnect eventually but still I can’t see the camera view 24/7.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello user 221623,
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the issue can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Swann
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works as needed! Glad I ordered it!
I would recommend this to a friendBrand response from Swann
Posted .Hello Kspacker,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support