Customer Ratings & Reviews

Posted 2 years ago

Hi. Thank you for your feedback. Our app conveniently shows video clips in chronological order. Some devices will show the type of recording whether it was triggered motion or person detection. These events will still appear in chronological order. Hope that helps. LV - Swann Team

Posted 3 years ago

Hello None,

Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. We would like to know more about your experience and make sure we have done everything to help further assist you. Here at Swann, we believe that there is always room for improvement and we will continue to launch updates to the firmware and application to help further improve your experience. If you have not already, please reach out to a member of our support team when you are in front of the device and we will help further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

https://support.swann.com/hc/en-us

Your feedback is important to us and can help us locate and address potential bugs within the software.

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support

Posted 3 years ago

Hello Chad,

Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Your detailed review gives us more insight into the things we have done correctly to help further improve your sense of security. We hope you continue enjoying all the great features the system offers. If you have any questions or require further assistance, please know that we offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

https://support.swann.com/s/

Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.

https://us.swann.com/swann-security-subscription/

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support

Posted 2 years ago

Hello user 221623,

Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the issue can vary based on

1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.

Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.

USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031

Please let us know how we may further assist you.
LV - Swann Customer Support

Posted 3 years ago

Hello Kspacker,

Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

https://support.swann.com/s/

Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.

https://us.swann.com/swann-security-subscription/

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support