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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 59 reviews

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85%
would recommend
to a friend

Customers are saying

Customers consistently note the ease of use and attractive price as significant advantages. Many found setup to be quick and straightforward, and appreciated the cost savings compared to traditional providers. However, some customers experienced issues with the SIM card, including receiving expired or damaged cards and incompatibility with certain phones. The SIM card size was also a point of concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-59 of 59 reviews
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being with tmobile is a nice experience and want to continue my service with them for as long as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was a very easy sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very quick sale and the lady was very nice and helped me get in and out quick as I needed to purchase a new sim as my other one broke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    regular sim car with alot of choices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is just a regular sim card with many rate plans available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just a SIM card, but worked well. It is a standard sized SIM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product. Easy To Use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your basic SIM card. It does its job of providing for a 4G Network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service at reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at reasonable price. can be referred to a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as intended, product works as described in the package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed SIM card for a iPhone 3GS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love tmobile service. I love it. I would buy it again for another phone. I Love it.

    I would recommend this to a friend
  • Cons mentioned:
    Sim card

    Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the sim to check my unlock at&t ph and the sim was a damaged one. Moreover, after, i recharged it with $10, i couldn't use it and best buy even didn't replaced the sim which is very annoying and all my money is wasted.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    V. good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, and I always tell my friend to take all what they beed from best buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love shopping at the best buy and like to see new thing come to the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like T Mobile for its quality and customer support

    I would recommend this to a friend
  • Cons mentioned:
    Sim card

    Rated 5 out of 5 stars

    Working SIM card

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This SIM card actually works for unlocked phones. I bought 2 and no problems. SIM card from T-Mobile cost only $1, but don't even try to make it work for unlocked phones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    get disconnected sometimes and it is not as fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is just okay, my expectations were higher than the product can go, although still a okay product. If I knew I would have chose another carrier. But I am happy regardless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a sim card, it does what it is supposed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much can go wrong with a sim card and there is that much you can comment on it...

    I would recommend this to a friend
  • Cons mentioned:
    Sim card

    Rated 1 out of 5 stars

    not very useful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a FULL-SIZE sim, or "standard" as described here. No modern phone uses a full-size sim, so this product will not help many folks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sim Card was easy to set up through phone activation. I got my pre-paid account up and running within a few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy for your money in value and service. Great service and support.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a T-mobile start sim kit from Best Buy. After I left the store I attempted to activate the card in a T-mobile phone and was unable to. I contacted T-mobile and they told me that Best Buy didn't properly activate the card and asked me to return to the store. I returned to the store and instead of addressing the issue they simply refunded my original purchase and sold me another kit. I asked them to try to setup this new kit while in the store buy they insisted I had to do it myself at home. I left with the new kit and once home attempted to activate it. Once again the activation failed. I contacted T-mobile and they again insisted that the card was not properly activated by Best Buy and asked me to RETURN again to the store. At this point it's not worth my time. I will simply purchase a new kit from another store and never use Best Buy again for any mobile phone need.

    No, I would not recommend this to a friend
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