Customer Ratings & Reviews
- Model:
- 50Q550F
- |
- SKU:
- 6593222
Customer reviews
Rating 4.4 out of 5 stars with 386 reviews
(386 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, and overall value of the 50" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and performance of the QLED technology, considering it a great option for the price. Positive feedback also highlights the user-friendly interface and quick setup process. A small number of users reported issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
50"TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NICE TV CAME WHEN THEY SAID IT WOULD NO PROBLEMS EZ TO INSTALL TCL QLED SERIES SMART FIRE TV
I would recommend this to a friendRated 5 out of 5 stars
Excellent Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the proce, no complaints about TV. Remote is a bit sensative
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RobP,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Slow tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv on door buster deal. I pluged it in and noticed right away it was slow on the menu page and in apps. Watching tv was choppy also. I have a 1 gig internet connection and it was wired so that was not the problem. I had to return it the same day it was that bad. Buy a roku tv instead of fire tv. Roku is much faster.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanA,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fire TV functionality doesn't work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, the TV has a fluttering problem (intermittent black screen). TCL customer service was no help. I contacted the internet/streaming provider for assistance. We ended up adding a fire stick (added cost) and switching the input to HDMI. I have to use the TCL remote to turn the TV on and switch input to HDMI then use the firestick remote to manage the TV. I have to use the TCL remote to turn the TV off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV for the price. Has that fake 4K look. If you know, you know. Feels cheap. Returned it and went with an LG instead—best decision ever. Totally worth spending a bit more!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality picture, very poor from side veiwing, other than that, it is an ok tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support