Customer Ratings & Reviews
- Model:
- 50Q550F
- |
- SKU:
- 6593222
Customer reviews
Rating 4.4 out of 5 stars with 546 reviews
(546 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 50" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024), especially regarding its amazing picture quality and great value for the price. Many find it easy to use and appreciate the QLED technology, quick setup, and stunning color. However, some customers have reported issues with the TV's processing speed and connectivity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Ad-mageddon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You literally get video ads when turning on the tv, thanks Amazon! Awful channel choices on the 3D printed remote (Disney, Netflix and Amazon channels, seriously who uses Amazon music??). Apps are slow. Blaming the Amazon portion bc I’m TCL loyal but this bummed me out. Would exchange for a TCL/Roku in a heartbeat.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Charm, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
“Budget” GONE BAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is the definition of a “budget buy”. I would NOT recommend this TV, not even if it was $100. The sheer amount of glitches I have encountered are exhausting. Have had periods where the sound crackles, then it goes away. Sometimes there will be an icon frozen on the screen for months (for example the mute icon). Sometimes it just won’t turn on. It almost never connects to my WiFi. DO NOT BUY. I’ve had it less than 6 months and am already debating replacing it. My last TV, a HiSense Roku, lasted my 5 years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JessieG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Has a picture size issue that tci unable to fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen when running apps has size definition set to auto and can't be changed to 4:3 or 16:9. Auto selection is frequently wrong. Usually on 4:3 sources. You get a 4:3 box inside a 4:3 box. Gives a very slim picture that is not very watchable. The ability to set to 16:9 would have eliminated this issue. This is the only fire TV I have with this issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen, broken brand new, right out of box. The TV itself is very flimsy. Probably weighs about 10 pounds. It’s like the screen is made of a phone screen protector.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dad12345,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Frustrated Buyer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.REALLY frustrated I purchased this yesterday for Christmas, only to see it go down in price the following day. Especially dissapointed I was forced to open a Credit Card to purchase. Will be closing my card and reporting this improper selling practice. I hate you, Best Buy. Just turned a once “loyal customer” into someone thay will actively attempt to help you achieve your bankrupt demise as soon as possible. Be prepared.
No, I would not recommend this to a friendRated 3 out of 5 stars
TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like that the TV turns off if paused for 8 minutes. If I had known I wouldn’t have purchased it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GeorgeM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV is ok, Best Buy not so much.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine, but BestBuy sort of sucks. There was a price drop and the sales guy said it was like an early Black Friday thing and then there was another price drop on Black Friday and I called about a price match, but even though it was less than a month later they tell me to pound sand.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi wpulling,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning pricing provided by the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding this. If you need any assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Average TV-Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On my 2nd TV first one blooming from lower panel right out of the box, current tv has a dead pixel 2 months in contacted customer service for warranty and denied fixing it saying a certain amount of dead pixels is normal. Dead Pixels are not normal… Don’t waste your time buying TCL products as they don’t stand behind their workmanship. Save your self some time and buy a different brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this during the early Black Friday sale. Was going to use this TV for gaming but the picture quality was so bad even after playing with all the settings. The picture was washed out and blacks were too gray. Also the right side border of the screen has horrible backlight bleeding into the picture which really got in the way during gaming. Returned the TV for a full refund. Do not get this for gaming.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnimatorAR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Troubled TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked fine until early Feb 2025 when the picture didn't always come on with the sound. If you unplugged the TV and allowed it to reboot, sometimes it would work, sometimes it wouldn't. We still need to contact Best Buy for advice but any electronic Should be trouble-free for 60 days
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuanneP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not good for motorized ceiling mount
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear mount of the TV is really flimsy. I bought for a motorized ceiling mount and it was a mess. Figured out other same size TVs had stronger mount patterns. Bot the back plastic, the width of the mounts, and general feel. When mounted the rear mount plastic flexed on the bottom.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kyle,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We will continue to work hard to provide our customers with the best experience and support possible. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Too Slow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The processing timing is horrible. Changing to different input time is unbelievably s-l-o-w.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Latrelle,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the TV a few months ago when I turned on the TV to watch some shows the TV looks blurry and grainy I call TCL because the TV was under warranty took them 3 months back and forth they said they were gonna send me a replacement but within 3-5 day had to call them back they said they didn't have the same model of tv they said they were gonna replace it with a similar model tv waited other 2 weeks got a call saying they were gonna give me a refund wasted almost 4 months of my time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidC,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Input channel failed in one month
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the channels burned out within a month. Had to call cable company out to figure it was burned out and then switched to another channel (usb on back).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Watgab,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 50 " tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not receive any signal. Antenna connector maybe bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Won't sync with Xfinity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get this TV to sync with the Xfinity remote. Makes me mad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Southdenver,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wrost ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrost result ever.Hard to set up .no help from beat buy or TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good worst tv ever,i wont buy it again as no support
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi samc,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to have Amazon account for the tv to work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In order to use the smart features, you would need to connect to the Internet and complete the guided setup. This includes connecting the TV to an Amazon account. If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
4 months later & it’s useless.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked well for 4 months and then the WIFI modem went out and it no longer connects to the internet. Trying to work with TCL on the warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CPBuff22,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
